Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 103581 Views
  • 82 replies
  • 27 likes
  • 103581 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 107551 Views
  • 291 replies
  • 22 likes
  • 107551 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 8051 Views
  • 1 replies
  • 6 likes
  • 8051 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 148625 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 148625 Views
  • 0 replies
  • 26 likes

most songs are greyed out

PlanFreeCountryNetherlandsDevicewindows 10 dekstopOperating Systemwindows 10 My Question or Issuea lot of songs are unplayable and therefor greyed out. how do i fix this? it started about a moth ago, often daily mix playlists are completely filled wi...

  • Casual Listener
  •   Plan Free Country Netherlands Device windows 10 dekstop Operating System windows 10   My Question or Issue a lot of songs are unplayable and therefor greyed out. how do i fix t...
  • Sebasty
  • Community Legend
  • 1392 Views
  • 4 replies
  • 0 likes
  • 1392 Views
  • 4 replies
  • 0 likes

Re: Spotify on my desktop lags when it is the active window

Hi, Comment to an already answered question.https://community.spotify.com/t5/Desktop-Windows/Spotify-on-my-desktop-lags-when-it-is-the-active-window-Why/m-p/4617416 PlanPremiumCountryTaiwanDeviceAcer Aspire GX-781 Desktop PCOperating SystemWindows 10...

  • Casual Listener
  • Hi,   Comment to an already answered question. https://community.spotify.com/t5/Desktop-Windows/Spotify-on-my-desktop-lags-when-it-is-the-active-window-Why/m-p/4617416   Plan Premium ...
  • 771 Views
  • 0 replies
  • 0 likes
  • 771 Views
  • 0 replies
  • 0 likes

Spotify is so slow and keeps lagging

PlanPremiumCountryThe netherlandsDeviceDesktopOperating SystemWindows 10 My Question or IssueSince the last update spotify is sooo slow and it just keeps lagging! For example if i search for a song it stays black and if i click on a song it's stuck a...

  • Visitor
  • Plan Premium Country The netherlands Device Desktop Operating System Windows 10   My Question or Issue Since the last update spotify is sooo slow and it just keeps lagging! For example...
  • Sebasty
  • Community Legend
  • 3436 Views
  • 1 replies
  • 0 likes
  • Lag
    slow
    Update
  • 3436 Views
  • 1 replies
  • 0 likes

Spotify not changing song immediately in playlists

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueToday I'm listening to some suggested playlists and when I click to go to the next song there's a 1-2 second delay where the song I want to skip keeps playing before starting ...

  • Casual Listener
  •   Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue Today I'm listening to some suggested playlists and when I click to go to the next song the...
  • Bittencourt
  • Spotify Star
  • 1204 Views
  • 3 replies
  • 0 likes
  • 1204 Views
  • 3 replies
  • 0 likes

Playlist Cover changing does not work

PlanFree/PremiumCountrySwitzerlandDeviceSamsung Galaxy S9+, ComputerOperating System(Android Oreo, Windows 10) My Question or IssueSomehow the changing of the cover for my playlists does not work. When I change the cover in my Desktop Application it ...

  • Casual Listener
  • Plan Free/Premium Country Switzerland Device Samsung Galaxy S9+, Computer Operating System (Android Oreo, Windows 10)   My Question or Issue Somehow the changing of the cover for ...
  • JONARSCH
  • Casual Listener
  • 658 Views
  • 3 replies
  • 0 likes
  • 658 Views
  • 3 replies
  • 0 likes

Cannot Delete Local files

PlanPremiumCountry DevicePC LaptopOperating Systemwindows 10 My Question or IssueI am trying to delete the local files on my Spotify, I have tried everything. Ive tried going to "%appdata%\Spotify\Users\" and deleting "local-files.bnk". I have tried ...

  • Visitor
  •   Plan Premium Country   Device PC Laptop Operating System windows 10   My Question or Issue I am trying to delete the local files on my Spotify, I have tried everything. Iv...
  • Sebasty
  • Community Legend
  • 827 Views
  • 1 replies
  • 0 likes
  • files
    local
    local files
    remove
  • 827 Views
  • 1 replies
  • 0 likes

Connecting İssues servers

PlanPremiumCountryTROperating System(windows) My Question or Issuei cant connect spotfy actually i cant listen music firstly i closed firewallthen reinstalled appwhat should i do i cant connect there is screenshot in there look at and pls solve my pr...

  • Visitor
  • Plan Premium Country TR Operating System (windows)   My Question or Issue i cant connect spotfy actually i cant listen music  firstly i closed firewall then reinstalled app what ...
  • Sebasty
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Can't play all songs in library

The Windows desktop player used to have "Songs" under "Library" but this option has disappeared. Do I really need to go through every single album in my library and click "Like"? If so, that's insanely user-hostile. PlanFreeOperating SystemWindows 10...

  • Visitor
  • The Windows desktop player used to have "Songs" under "Library" but this option has disappeared. Do I really need to go through every single album in my library and click "Like"? If so, that's insane...
  • musicwheelz
  • Newbie
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryUSDeviceHP PavilionOperating SystemWindows 10My Question or IssueThat error keeps coming up. I have tried every solution listed so far. I have reinstalled, I have checked the hosts file, I have refreshed the drivers on the computer,...

  • Casual Listener
  • Plan Premium Country US Device HP Pavilion Operating System Windows 10 My Question or Issue That error keeps coming up.  I have tried every solution listed so far.   I have reins...
  • SLW1980
  • Casual Listener
  • 505 Views
  • 2 replies
  • 0 likes
  • 505 Views
  • 2 replies
  • 0 likes

Spotify resumes playing after being paused

PlanPremiumCountry Sweden DeviceLenovo Carbon X1 (2019) , Win 10, Operating SystemWindows 10 My Question or IssueJust got my new Lenovo laptop Carbon X1. Updated all dirvers + Windows update, installed Chrome, installed Spootify. When playing music w...

  • Casual Listener
  • Plan Premium Country  Sweden   Device Lenovo Carbon X1 (2019) , Win 10,  Operating System Windows 10   My Question or Issue Just got my new Lenovo laptop Carbon X1. Upd...
  • musicartemis
  • Casual Listener
  • 1851 Views
  • 3 replies
  • 0 likes
  • lenovo
    paused
    playing
    resumes
    Win10
  • 1851 Views
  • 3 replies
  • 0 likes

Other User Playlists not Updating Correctly

My Question or Issue Randomly some users playlists will be shown not complete. Usually the playlist will only load one of the artists, and only one or two songs from the artist. This won't happen to all of the playlists of a single user, generally on...

  • Visitor
  • My Question or Issue   Randomly some users playlists will be shown not complete. Usually the playlist will only load one of the artists, and only one or two songs from the artist. This won't h...
  • Keanu_C
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Some songs don't work on desktop

PlanPremiumCountry USA DevicePCOperating Systemwindows My Question or Issue: I can't play certain songs on my desktop computer but I can play them on my iPhone.

  • Casual Listener
  •   Plan Premium Country USA   Device PC Operating System windows   My Question or Issue:  I can't play certain songs on my desktop computer but I can play them on my iPho...
  • rainman2000
  • Casual Listener
  • 518 Views
  • 2 replies
  • 1 likes
  • 518 Views
  • 2 replies
  • 1 likes

Sweeheart Album 2014

My Question or IssueSweetheart Album 2014 doesn't work. I can save the album on my library, like the songs, however the tracks don't play. Message error:Spotify can't play this right now. If you have the file on your computer you can import it. Link:...

  • Casual Listener
  • My Question or Issue Sweetheart Album 2014 doesn't work. I can save the album on my library, like the songs, however the tracks don't play.    Message error: Spotify can't play this rig...
  • elinoferreira
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly and the rest of the playlists are not updating

PlanFreeCountryQatarDevicePCOperating SystemWindows 10 My Question or IssueDiscover section is not updating it is still stuck with the playlists made in May.I tried to logout and login again in both the PC app and the web player to no avail.any help ...

  • Casual Listener
  • Plan Free Country Qatar Device PC Operating System Windows 10     My Question or Issue Discover section is not updating it is still stuck with the playlists made in May. I ...
  • wattman
  • Casual Listener
  • 707 Views
  • 2 replies
  • 0 likes
  • 707 Views
  • 2 replies
  • 0 likes

Spotify Freezes at ad and won't play.

PlanFreeCountryUSADeviceDesktop Computer Operating SystemWindows 10 ProThe ad below causes spotify to freeze. I have had to close and reopen or log out and log back for it to start again. It plays 2 to 3 songs then the ad comes up and nothing.. tried...

Screenshot_20190711-111247_Spotify.jpg
  • Casual Listener
  • Plan Free Country USA Device Desktop Computer  Operating System Windows 10 Pro The ad below causes spotify to freeze. I have had to close and reopen or log out and log back for it to sta...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Albums suddenly disappeared from my library

PlanFreeCountryRomaniaDeviceDesktopOperating SystemWindows 10 Pro My Question or IssueHi, this issue just showed up on my Desktop app. Whenever I go to My Albums, it says I have none, even though I actually do. Going to Favorite Songs will show every...

  • Newbie
  • Plan Free Country Romania Device Desktop Operating System Windows 10 Pro   My Question or Issue Hi, this issue just showed up on my Desktop app. Whenever I go to My Albums, it says I h...
  • thedrunk
  • Casual Listener
  • 862 Views
  • 4 replies
  • 3 likes
  • 862 Views
  • 4 replies
  • 3 likes

Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10My Question or IssueI've restarted my PC, clean uninstall/reinstalled Spotify, deleted local cache's, disabled hardware acceleration, the songs aren't limited to explicit so that settin...

  • Visitor
  • Plan Premium Country United States Device PC Operating System Windows 10 My Question or Issue I've restarted my PC, clean uninstall/reinstalled Spotify, deleted local cache's, disabled hardw...
  • chrismurray
  • Composer
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect index returned when finding song in playlist with non default sorting

PlanPremiumCountryUSDeviceXPSOperating SystemWindows 10 Okay, so this has been a bug for SO long! Essentially, I have some playlists that are fairly long and I sort them by the date they were added and when I'm listening to music, I would like to cli...

  • Regular
  • Plan Premium Country US Device XPS Operating System Windows 10     Okay, so this has been a bug for SO long!    Essentially, I have some playlists that are fairly long...
  • Peter
  • Spotify Legend
  • 499 Views
  • 1 replies
  • 1 likes
  • 499 Views
  • 1 replies
  • 1 likes

"Spotify can't play this right now. If you have the file on your computer you can import it."

PlanPremiumOperating SystemWindows 10 My Question or IssueSo I have been getting this error when trying to play music from the Spotify Music App on my desktop. I have followed all of the different advice on each of the previous threads on this topic ...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue So I have been getting this error when trying to play music from the Spotify Music App on my desktop. I have followed all of...
  • chrismurray
  • Composer
  • 2218 Views
  • 12 replies
  • 1 likes
  • 2218 Views
  • 12 replies
  • 1 likes

Superuser Contribution Liked Music and Music Added to Playlist Not Appearing

PlanFreeCountryUSDeviceLaptopOperating SystemWindows 10 I reinstalled Spotify onto my laptop, and found that none of my songs were in neither my playlists or liked songs. However, when I went to readd my 200+ songs to my liked songs to my annoyance, ...

  • Visitor
  • Plan Free Country US Device Laptop Operating System Windows 10   I reinstalled Spotify onto my laptop, and found that none of my songs were in neither my playlists or liked songs. Howev...
  • Jemi
  • Spotify Legend
  • 933 Views
  • 1 replies
  • 0 likes
  • 933 Views
  • 1 replies
  • 0 likes