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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136989 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136989 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53223 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53223 Views
  • 0 replies
  • 33 likes

Spotify on Desktop not connecting to other devices

PlanPremiumCountry AustraliaDeviceDell XPS 15, Galaxy S8Operating SystemWindows 10 My Question or Issue Recently Spotify on my laptop stopped connecting to my other devices, meaning I can't control music from my phone. It also stopped showing up as a...

  • Newbie
  • Plan Premium Country  Australia Device Dell XPS 15, Galaxy S8 Operating System Windows 10   My Question or Issue  Recently Spotify on my laptop stopped connecting to my other...
  • Neonis
  • Casual Listener
  • 891 Views
  • 2 replies
  • 0 likes
  • 891 Views
  • 2 replies
  • 0 likes

64Bit version for Windows Desktops

Title, Seriously. If you can make a 64 bit Mac version you can make one for Windows. I'm tired of having an app that dies after 4 seconds of inactivity. I'm sick of having an app that crashes constantly without any information. This is 2019, a larger...

  • Newbie
  • Title, Seriously. If you can make a 64 bit Mac version you can make one for Windows. I'm tired of having an app that dies after 4 seconds of inactivity. I'm sick of having an app that crashes constan...
  • 4683 Views
  • 0 replies
  • 72 likes
  • 4683 Views
  • 0 replies
  • 72 likes

Artist & Song Radio "Follow" removal

Spotify Premium, Web Player, iOS and AndroidI have recently found that the "FOLLOW" feature has been removed for both Artist Radio and Song Radio functions. I was actually showing a friend your neat features compared to your competitors, and to my ut...

  • Regular
  • Spotify Premium, Web Player, iOS and Android I have recently found that the "FOLLOW" feature has been removed for both Artist Radio and Song Radio functions. I was actually showing a friend your n...
  • 472 Views
  • 0 replies
  • 3 likes
  • Artist Radio
    follow
    song radio
  • 472 Views
  • 0 replies
  • 3 likes

Spotify on Windows 10 with Language English UK

PlanPremiumCountry UK DeviceSurface LaptopOperating System Windows 10 My Question or IssueSpotify works well with Cortana voice control when I set my language in Windows 10 to English US. However when I set it to English UK it does not work. Any idea...

  • Casual Listener
  •   Plan Premium Country UK   Device Surface Laptop Operating System  Windows 10   My Question or Issue Spotify works well with Cortana voice control when I set my langua...
  • xxiainxx
  • Casual Listener
  • 300 Views
  • 1 replies
  • 0 likes
  • cortana integration
    Windows 10
  • 300 Views
  • 1 replies
  • 0 likes

Private playlists not private

Hi, so i just made a new private playlist, and ive never had this problem before. I was listening to it, not in private mode, but the playlist itself was private and my friend texted and told me he was able to see it, and he showed me how he could cl...

  • Casual Listener
  • Hi, so i just made a new private playlist, and ive never had this problem before. I was listening to it, not in private mode, but the playlist itself was private and my friend texted and told me he w...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Music feed stops playing when my screen goes in standby.

PlanPremiumCountryFranceDeviceLenovo Laptop PC (2015)Operating SystemWindows 10 64 bits Home v 1809. My Question or IssueMy spotify music feed stops playing when my screen (and only the screen, not the entire computer) goes in standby.When I increase...

  • Newbie
  • Plan Premium Country France Device Lenovo Laptop PC (2015) Operating System Windows 10 64 bits Home v 1809.   My Question or Issue My spotify music feed stops playing when my screen (a...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Wrong Artist linked in a song (Joji/Shamana - Besidju)

Country The NetherlandsOperating SystemWindows 10 Issue:If you search for the song Besidju by Shamana and Joji and click on the featured artist(Joji) it links to the wrong artist. It links to the wrong Joji, the Joji it should be linked to is this on...

  • Casual Listener
  •   Country   The Netherlands Operating System Windows 10   Issue: If you search for the song Besidju by Shamana and Joji and click on the featured artist(Joji) it link...
  • 340 Views
  • 0 replies
  • 1 likes
  • Artist issues
    Issues
    link
    wrong artist
  • 340 Views
  • 0 replies
  • 1 likes

"Create New Station" disappeared?

PlanPremiumCountry USADeviceDell XPS 13Operating SystemWindows 10 My Question or IssueIn a recent update my "Create New Station" tab disappeared. I still have my radio available with the stations I previously created, but I can't create new ones. I c...

Spotify Radio.PNG
  • Casual Listener
  • Plan Premium Country  USA Device Dell XPS 13 Operating System Windows 10   My Question or Issue In a recent update my "Create New Station" tab disappeared. I still have my radio a...
  • RoxaneLapa
  • Casual Listener
  • 1996 Views
  • 4 replies
  • 4 likes
  • Premium
    Radio
    Windows
  • 1996 Views
  • 4 replies
  • 4 likes

Syncing local files to mobile

PlanPremiumDeviceiPhone 8Operating SystemiOS 13, Windows 10 My Question or Issue Spotify's back end changes continue to cripple the last, problem-free (for core functionality) version of the Windows client (0.9.15 from 2014) so it looks like I may be...

  • Roadie
  • Plan Premium Device iPhone 8 Operating System iOS 13, Windows 10   My Question or Issue  Spotify's back end changes continue to cripple the last, problem-free (for core functionalit...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Keyboard shortcuts not working with spotify.

I have a keyboard with play/pause , skip track and previous track buttons. None of them work with spotify even while I am I have the spotify app open. How can I get them to work? These buttons do not work with spotify on any keyboard with them.

  • Newbie
  • I have a keyboard with play/pause , skip track and previous track buttons. None of them work with spotify even while I am I have the spotify app open. How can I get them to work? These buttons do not...
  • Anttica
  • Newbie
  • 2603 Views
  • 1 replies
  • 0 likes
  • 2603 Views
  • 1 replies
  • 0 likes

Solved!! Audio streaming through external soundcard

PlanPremiumCountry RomaniaDeviceAsus ROG G56jk upgraded to 8GB ram with 1tb HDD 7200 RPM and i7 4710HQ processorOperating System(Windows 10) My Question or IssueHello Spotify community. I have a big issue with my app. Usually it didn't happen so ofte...

  • Casual Listener
  • Plan Premium Country  Romania Device Asus ROG G56jk upgraded to 8GB ram with 1tb HDD 7200 RPM and i7 4710HQ processor Operating System (Windows 10)   My Question or Issue Hello ...
  • grigu69
  • Casual Listener
  • 4346 Views
  • 4 replies
  • 0 likes
  • streaming
  • 4346 Views
  • 4 replies
  • 0 likes

Spotify makes windows crash

For the past months I've had this issue appear randomly (sometimes more often, sometimes it's very rare): I'm listening to spotify and suddenly my song stops playing (no sounds) but the bar keeps going as if the song is still playing but on mute. Pau...

  • Newbie
  •   For the past months I've had this issue appear randomly (sometimes more often, sometimes it's very rare): I'm listening to spotify and suddenly my song stops playing (no sounds) but the bar k...
  • OneByBoo
  • Community Legend
  • 742 Views
  • 1 replies
  • 1 likes
  • 742 Views
  • 1 replies
  • 1 likes

Solved!! Spotify crashes when I change my single display to two displays

PlanPremium Operating SystemWindows 7My Question or IssueHello there. I have a single display in use for my computer.My TV is also plugged in to my computer but not every time in use.If I change the display settings from 1 display to 2 displays my sp...

  • Regular
  • Plan Premium   Operating System Windows 7 My Question or Issue Hello there. I have a single display in use for my computer. My TV is also plugged in to my computer but not every time in u...
  • OneByBoo
  • Community Legend
  • 860 Views
  • 1 replies
  • 0 likes
  • 860 Views
  • 1 replies
  • 0 likes

Spotify Connect Windows 10 Desktop

PlanPremiumCountry GermanyDeviceiPohne XSmax, Windows 10 Media Center PC My Question or Issue Good Day, i have got the Problem that i installed Spotify on a Windows 10 PC to act as Media Source for a Home Theater, my Family uses the Famaliy Accounts....

  • Newbie
  • Plan Premium Country  Germany Device iPohne XSmax, Windows 10 Media Center PC     My Question or Issue  Good Day,   i have got the Problem that i installed Spotify...
  • 567 Views
  • 0 replies
  • 1 likes
  • Connect
    iphone
    Windows 10
  • 567 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution spotify setup wont open

PlanFreeCountry TurkeyDevicePCOperating SystemWIN 7 My Question or Issue i tried uninstalling my antivirus but it keeps on not opening or it just opens up a very small error box that sends something to microsoft

  • Casual Listener
  •   Plan Free Country  Turkey Device PC Operating System WIN 7   My Question or Issue  i tried uninstalling my antivirus but it keeps on not opening or it just opens up a...
  • Jemi
  • Spotify Legend
  • 3188 Views
  • 10 replies
  • 1 likes
  • 3188 Views
  • 10 replies
  • 1 likes

Why does 'go to song radio' now take me to a playlist?

PlanPremiumCountryUK DevicePCOperating SystemWindows 10 My Question or IssueEvery song I click on 'go to song radio' it now takes me to a playlist with 50 songs in and no option to add or remove. The only radios I can go to are ones I saved. I asked ...

  • Casual Listener
  • Plan Premium Country UK  Device PC Operating System Windows 10   My Question or Issue Every song I click on 'go to song radio' it now takes me to a playlist with 50 songs in and n...
  • jsannn
  • Community Legend
  • 493 Views
  • 1 replies
  • 3 likes
  • 493 Views
  • 1 replies
  • 3 likes

Solved!! Wrapped 2018 Stats

Hey guys,I really loved Wrapped 2018 stats thing. I have almost closest stats. I've got minor different songs and artists but this isn't problem. I clicked the link on my laptop. I logged in. Then it showed me "how many different sogs and different a...

  • Music Fan
  • Hey guys, I really loved Wrapped 2018 stats thing. I have almost closest stats. I've got minor different songs and artists but this isn't problem. I clicked the link on my laptop. I logged in. Then ...
  • spacyway
  • Casual Listener
  • 247296 Views
  • 5 replies
  • 3 likes
  • 247296 Views
  • 5 replies
  • 3 likes

Windows 8.1. SpotifySetup.exe does not launch

Operating SystemWindows 8.1, 64bit My Question or IssueSpotifySetup.exe does not launch. After clicking it, the process immediately shuts down, as observed by me several times. No window opens. No process launches subsequently. I already tried : - la...

  • Newbie
  • Operating System Windows 8.1, 64bit   My Question or Issue SpotifySetup.exe does not launch. After clicking it, the process immediately shuts down, as observed by me several times. No window...
  • rpenn
  • Gig Goer
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Black screen

PlanPremiumCountry UK DeviceDell LaptopOperating SystemWin 7 Home Premium My Question or Issue After years of successfully running Spotify on this laptop running WinXP when I received notifications that XP was no longer going to be supported by Spoti...

  • Gig Goer
  • Plan Premium Country  UK   Device Dell Laptop Operating System Win 7 Home Premium  My Question or Issue  After years of successfully running Spotify on this laptop runnin...
  • johnf52
  • Gig Goer
  • 1300 Views
  • 3 replies
  • 1 likes
  • 1300 Views
  • 3 replies
  • 1 likes

Spotify not working on windows

PlanPremiumCountry USADeviceWindows PCOperating SystemWindows 10 My Question or IssueWhenever I try to login to my spotify account using the application it gives me the error: Service is temporarily unavailable, please try again later. (Error code: 2...

  • Casual Listener
  • Plan Premium Country  USA Device Windows PC Operating System Windows 10   My Question or Issue Whenever I try to login to my spotify account using the application it gives me the ...
  • jest-smith
  • Casual Listener
  • 554 Views
  • 3 replies
  • 0 likes
  • 554 Views
  • 3 replies
  • 0 likes