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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2472 Views

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

156106 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

151598 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11519 Views

1 replies

6 likes

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Unable to play music reliably

PlanPremiumCountryUSDeviceDesktopOperating System Windows 10 My Question or Issue I have gotten Spotify premium recently and installed Spotify on my PC but i've had nothing but problems with it. I cannot play single songs (can play playlists and whol...

Newbie

Plan Premium Country US Device Desktop Operating System  Windows 10   My Question or Issue   I have gotten Spotify premium recently and installed Spotify on my PC but i've h...

429 Views

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Spotify PC ran into a problem?

Never happen before now when I exit that program every 3 days it says PC ran into a problem and PC restart by itself

Gig Goer

Never happen before now when I exit that program every 3 days it says PC ran into a problem and PC restart by itself  

302 Views

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Je n'arrive plus a lires les musique sur spotify

Je ne peut plus lire les musique sur mon pc. Quand je veut lancer une musique elle se met pendant 5s puis elle s'arrete, et un message blue s'affiche en haut "impossible de lire la chanson séléctionné".Je suis sur window 10, j'ai essayer de d'essinst...

Newbie

Je ne peut plus lire les musique sur mon pc. Quand je veut lancer une musique elle se met pendant 5s puis elle s'arrete, et un message blue s'affiche en haut "impossible de lire la chanson séléctionn...

957 Views

0 replies

1 likes

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Superuser Contribution [Desktop][Playlists] Clicking on Album Art in a playlist does not work correctly after resorting

PlanPremiumCountryUSADeviceSurface Book 2Operating SystemWindows 10 My Question or IssueThis issue is caused by starting to play from a playlist (either shuffled or in order), then sorting the playlist in a different order or by a different column. P...

Casual Listener

Plan Premium Country USA Device Surface Book 2 Operating System Windows 10   My Question or Issue This issue is caused by starting to play from a playlist (either shuffled or in order)...

spenat28

Casual Listener

2359 Views

7 replies

8 likes

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cannot pause music with headphones plugged in

Premium user in the US, using Spotify Desktop v1.1.5.153.gf614956d on Windows 10. For some reason when my ear buds are plugged in (they're wired), i CANNOT pause music. It will pause for 15-30 seconds via the in-app controls or using my earbud contro...

Casual Listener

Premium user in the US, using Spotify Desktop v1.1.5.153.gf614956d on Windows 10.  For some reason when my ear buds are plugged in (they're wired), i CANNOT pause music.  It will pause for ...

bkudzia

Casual Listener

1148 Views

2 replies

0 likes

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Spotify won't play on my desktop. I press play and it pauses right away.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

525 Views

0 replies

0 likes

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Web Player (Chrome) Skipping Songs on Work Computer Only

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueSo we recently got new laptops at work now my spotify continues to skip songs after a few seconds. Things to note:1. I have searched up and down for a solution on these b...

Newbie

Plan Free Country USA Device HP Laptop Operating System Windows 10   My Question or Issue So we recently got new laptops at work now my spotify continues to skip songs after a few seco...

MsLoriGD

Casual Listener

678 Views

1 replies

3 likes

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Solved!! [Desktop] Add option to extract logs to error reports.

Plan/PremiumCountrySwedenDeviceDesktopOperating System- My Question or IssueI was thinking it might be a good idea to have an option (that has to be activated or for "superusers") to extract a logfile.This is to be used when you submit a error report...

Music Fan

  Plan /Premium Country Sweden Device Desktop Operating System -   My Question or Issue I was thinking it might be a good idea to have an option (that has to be activated or for ...

A_Musicophile

Community Legend

4232 Views

1 replies

2 likes

idea
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Superuser Contribution Screen keep going to flicker when I play a song

CountrySwitzerlandDeviceDell Latitude 7490Operating System Windows 10 My Question or IssueSince today, my two screens keep going to flicker when I start to play a song.

Newbie

Country Switzerland Device Dell Latitude 7490 Operating System  Windows 10   My Question or Issue Since today, my two screens keep going to flicker when I start to play a song.

AlejaR

Moderator

3300 Views

5 replies

2 likes

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Superuser Contribution [Desktop] Spotify crashes on changing song

PlanPremiumCountrySwedenDeviceDesktopOperating SystemWindows 10Spotify release: 1.1.5.153.gf614956dMy Question or IssueI am listening to a song (see screenshot).Then when I double click on a track to change song, Spotify crashes (immiedetly shuts dow...

Music Fan

  Plan Premium Country Sweden Device Desktop Operating System Windows 10 Spotify release: 1.1.5.153.gf614956d My Question or Issue I am listening to a song (see screenshot). The...

Peter

Spotify Legend

1522 Views

3 replies

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Music not playing ("Can't play the current song." error message)

About a week or so ago, Spotify has been giving me the error message "Can't play the current song." for some songs. Some songs turned into half of my songs, and it wasn't long before half turned into ALL of my songs getting the same error message. An...

Newbie

About a week or so ago, Spotify has been giving me the error message "Can't play the current song." for some songs. Some songs turned into half of my songs, and it wasn't long before half turned into...

A_Musicophile

Community Legend

760 Views

1 replies

0 likes

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Recently Missing Features

PlanPremiumCountryUKDeviceWindows 10 My Question or IssueRecently very useful features appear to be no longer functional. I used to be able to click the song icon in the bottom left panel and it would take me to it in the playlist . I also used to be...

Newbie

Plan Premium Country UK Device Windows 10   My Question or Issue Recently very useful features appear to be no longer functional. I used to be able to click the song icon in the bottom l...

nausicaa115

Casual Listener

569 Views

2 replies

4 likes

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Spotify won't play songs, and doesn't display album covers

PlanPremiumCountryHungaryDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify doesn't do anything. It won't play any audio, display album arts and it's also very slow. I tried reinstalling it but that didn't work. I'd appreciate any he...

Newbie

Plan Premium Country Hungary Device Desktop Operating System Windows 10   My Question or Issue Spotify doesn't do anything. It won't play any audio, display album arts and it's also ve...

418 Views

0 replies

1 likes

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Only saved songs or songs in playlists playing

PlanFreeCountry UKDeviceHP laptopOperating SystemWindows 10 My Question or IssueAny song not in one of my playlists or that I have explicitly saved will play. Instead the album art comes up as black (sometimes appears if I have saved other songs in t...

Casual Listener

Plan Free Country UK Device HP laptop Operating System Windows 10   My Question or Issue Any song not in one of my playlists or that I have explicitly saved will play. Instead the alb...

330 Views

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Skip Duplicates feature not working properly

PlanPremiumCountryUSDevicedesktop PCOperating SystemWindows 10 (latest updates)My Question or IssueI have been maintaining several playlists of recent tracks from JQBX rooms. I normally load up the desktop client, go to the recent playlist capture an...

Music Fan

Plan Premium Country US Device desktop PC Operating System Windows 10 (latest updates) My Question or Issue I have been maintaining several playlists of recent tracks from JQBX rooms.  ...

613 Views

0 replies

3 likes

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Sharing playlist to Facebook shows old image and title

PlanPremiumCountryUSOperating SystemWindows 10, My Question or IssueMy issue is exactly one that has been posted before and it sounds like someone at Spotify had to "refresh" the playlist on their end to get it to work. Here is the closed issue that ...

Casual Listener

Plan Premium Country US Operating System Windows 10,   My Question or Issue My issue is exactly one that has been posted before and it sounds like someone at Spotify had to "refresh" the...

lubos

Roadie

1716 Views

3 replies

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Tracks skipping after a few seconds

PlanPremiumCountryGermanyDeviceNotebookOperating SystemWindows 10Sometimes i press play, then after a few seconds it skips to the next song, playing a few seconds and skip and so on... very annoying My Question or Issue

Casual Listener

Plan Premium Country Germany Device Notebook Operating System Windows 10 Sometimes i press play, then after a few seconds it skips to the next song, playing a few seconds and skip and so on.....

MsLoriGD

Casual Listener

1573 Views

6 replies

2 likes

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[Desktop][Music] Each Song Stops Playing After 6 Seconds

I'm a premium user, and each time I try to play a song on my desktop, the song will play for 6 or 7 seconds before it pauses and I recieve a "cant play this song right now" message in the app. I try to play on the web player from the same computer bu...

Newbie

I'm a premium user, and each time I try to play a song on my desktop, the song will play for 6 or 7 seconds before it pauses and I recieve a "cant play this song right now" message in the app. I try ...

887 Views

0 replies

0 likes

Desktop
Music
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Solved!! Can't search for facebook friends

PlanPremiumCountryArgentinaDevice(PC/Mobile)Operating System(Windows 10/Android Oreo) My Question or IssueI cant' search for facebook friends. I see the following error: LO SENTIMOS, PERO NO HEMOS PODIDO CARGAR LA SECCIÓN AMIGOS PARA TI.

Casual Listener

Plan Premium Country Argentina Device (PC/Mobile) Operating System (Windows 10/Android Oreo)   My Question or Issue I cant' search for facebook friends. I see the following error:&nbsp...

leagq

Casual Listener

1534 Views

2 replies

1 likes

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Superuser Contribution Windows 10 Pro/Bootcamp - Spotify never plays and displays 5 songs per second on the bottom

Plan: PremiumCountry: US Device: Macbook Pro late 2017 fully tricked outOperating System: Windows 10 Pro My Question or IssueNever plays any song. I see track/song icons cycle at around 5 songs per seconds on the bottom of the play bar! In addition, ...

Newbie

Plan: Premium Country: US   Device: Macbook Pro late 2017 fully tricked out Operating System: Windows 10 Pro   My Question or Issue Never plays any song. I see track/song icons cycle...

MihailY

Moderator

1144 Views

2 replies

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