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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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HELP, songs won't play on desktop app, only on phone

Premium user who has a lot of playlists. All of my songs played an hour ago and I've played them for years, but my computer just crashed and when I rebooted all the songs added to playlists on the same date through ITunes playlist import no longer pl...

  • Newbie
  • Premium user who has a lot of playlists.  All of my songs played an hour ago and I've played them for years, but my computer just crashed and when I rebooted all the songs added to playlists on ...
  • 175 Views
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  • 175 Views
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Solved!! I can't play any song and all playlist song are deleted

I have some hours without music, I can't play any song and all playlist are empty.I already unistall and install twice times and it doesn't work.I try to play on the web version and it doesn't work as well. I can play on my iphone normally but no in ...

  • Casual Listener
  • I have some hours without music, I can't play any song and all playlist are empty. I already unistall and install twice times and it doesn't work. I try to play on the web version and it ...
  • 1jaykei
  • Casual Listener
  • 340 Views
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  • 340 Views
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Playlist Description Error

PlanPremiumCountry AustraliaDeviceiPhone 8Operating SystemWindows 8.1, Spotify: 1.1.0.237.g378f6f25 My Question or IssueI've made numerous attempts to update the description of my playlist; however, the moment I log out of my computer account or chan...

  • Newbie
  • Plan Premium Country  Australia Device iPhone 8 Operating System Windows 8.1, Spotify: 1.1.0.237.g378f6f25   My Question or Issue I've made numerous attempts to update the descrip...
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Solved!! Can't see any songs nor play them!

PlanPremiumCountry The NetherlandsDevicePCOperating SystemWindows 10 My Question or IssueIts not working! Help please. I tried to reinstall and clear cache but nothing works.

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  • Casual Listener
  • Plan Premium Country  The Netherlands Device PC Operating System Windows 10   My Question or Issue Its not working! Help please. I tried  to reinstall and clear cache but not...
  • StoogesSmooges
  • Newbie
  • 2542 Views
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  • 2542 Views
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When I play Spotify on desktop, it starts playing on my phone

For the last week or so, whenever I start playing Spotify on my dekstop, nothing happens on my dekstop. Somehow, it opens Spotify on my phone and the songs play from my phone. I cannot get anything to happen on my desktop.Yes, I have tried reinstalli...

  • Gig Goer
  • For the last week or so, whenever I start playing Spotify on my dekstop, nothing happens on my dekstop. Somehow, it opens Spotify on my phone and the songs play from my phone. I cannot get anything t...
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Solved!! Cant play any songs!

PlanPremium (Family)Country DenmarkDeviceMy Desktop at home (Spotify works on my phone)Operating SystemWindows 10 My Question or Issue All songs from my playlist disappeared and i cant play any songs!They just vanish...Already tried reinstalling seve...

  • Regular
  • Plan Premium (Family) Country  Denmark Device My Desktop at home (Spotify works on my phone) Operating System Windows 10   My Question or Issue  All songs from my playlist di...
  • Ar888
  • Regular
  • 324 Views
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  • 324 Views
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Songs randomly pausing

PlanPremiumCountry SwedenDeviceComputerOperating SystemWindows 10My Question or IssueWhenever I listen to music using the desktop app it randomly pauses. It pauses indefinately until i manually unpause it. Sometimes the music goes minutes without pau...

  • Newbie
  • Plan Premium Country  Sweden Device Computer Operating System Windows 10 My Question or Issue Whenever I listen to music using the desktop app it randomly pauses. It pauses indefinately...
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no notifications from following artists

when i first started to use spotify, many years ago, the free account was perfectly amazing -- even on free account there was a wonderful notification bell with all news on artist we follow -- then the notification bell mysteriously disappeared and t...

  • Roadie
  • when i first started to use spotify, many years ago, the free account was perfectly amazing -- even on free account there was a wonderful notification bell with all news on artist we follow -- then t...
  • Paulgi
  • Roadie
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  • Notifications
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Solved!! Playlist previously had 370+ Songs, but will no longer load on Desktop.

PlanFreeCountry USDevicePersonal PCOperating SystemWindows 10 My Question or Issue Spotify playlist will no longer load? It loads fine and shows/plays all songs on mobile, but on my PC some songs not on the playlist will not load if I add them to the...

  • Casual Listener
  • Plan Free Country  US Device Personal PC Operating System Windows 10  My Question or Issue  Spotify playlist will no longer load? It loads fine and shows/plays all songs on mo...
  • harambedad
  • Casual Listener
  • 243 Views
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  • 243 Views
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Resizing the app window

Bumping from ‎2018-02-14 still not fixed So many updates went through since issue appeared and it is still not fixed for so long.Seriously what's the problem in fixing it?The issue is that resizing makes the window stuck and empty space appears.

  • Visitor
  •   Bumping from  ‎2018-02-14 still not fixed  So many updates went through since issue appeared and it is still not fixed for so long. Seriously what's the problem in fixing it?...
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Solved!! spotify will not play anything at all?

PlanFreeCountry United StatesDevicePCOperating SystemWindows 10 My Question or Issue My Spotify has been having a problem where I have to reinstall it all the time so it'll play songs not in my playlist, which isn't a problem for me really as it's a ...

  • Regular
  •   Plan Free Country  United States Device PC Operating System Windows 10   My Question or Issue  My Spotify has been having a problem where I have to reinstall it all t...
  • 0t
  • Regular
  • 2006 Views
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  • Desktop Player
  • 2006 Views
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Can't use Premium anymore...

Hello guys, I've got a little Problem. Paypal had an error and did not book the money for my premium membership this month. Spotify now wants me to change my payment information,but I don't have another choice then my paypal account and the only bank...

  • Newbie
  • Hello guys,   I've got a little Problem. Paypal had an error and did not book the money for my premium membership this month. Spotify now wants me to change my payment information,but I don't ...
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Solved!! No search function on Windows Phone 10 (Lumia 950 XL)

I know this is not the right section, but since is almost same thing.. here it is..PlanPremiumCountryUSDevice(Lumia 950 XL)Operating System(Windows 10 Phone) My Question or Issue Search function in Spotify for Windows Phone 10 dose not show any resul...

  • Casual Listener
  •   I know this is not the right section, but since is almost same thing.. here it is.. Plan Premium Country US Device (Lumia 950 XL) Operating System (Windows 10 Phone)   My Quest...
  • TrebroNorberT
  • Casual Listener
  • 3961 Views
  • 9 replies
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  • Lumia 950 XL
    Windows Phone
  • 3961 Views
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Solved!! [Desktop] Windows 10 Asian songs playable on phone but NOT on desktop

PlanFamily PremiumCountry DenmarkDeviceComputerOperating SystemWindows 10 My Question or Issue So whenever I try to listen to Asian music on desktop Spotify a lot of times it simply won't play. It looks like this: https://gyazo.com/8d4b4b6599f38cb58b...

  • Casual Listener
  •   Plan Family Premium Country  Denmark Device Computer Operating System Windows 10   My Question or Issue  So whenever I try to listen to Asian music on desktop Spotify...
  • Slack1
  • Casual Listener
  • 331 Views
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  • 331 Views
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[PC] Playback Issues

PlanPremium Country DevicePC Operating SystemWindows 10 My Question or Issue Hi! Im getting really fustrated with the spotify app on pc. Some music dont play (I click on the track but nothing comes up) etc. However, I tried to reinstall the app and r...

  • Newbie
  •   Plan Premium   Country   Device PC   Operating System Windows 10   My Question or Issue  Hi! Im getting really fustrated with the spotify app on pc. Some ...
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[Desktop] Can't install Spotify for all users on the computer

PlanPremiumCountryPolandDeviceA x64 laptopOperating SystemWindows 10 My Question or Issue Hello everyone! I have two local accounts on my computer. The one with administrative priviligies and the one with casual priviligies. Because of security reaso...

  • Newbie
  • Plan Premium Country Poland Device A x64 laptop Operating System Windows 10   My Question or Issue  Hello everyone! I have two local accounts on my computer. The one with administ...
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  • 2947 Views
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[Desktop] Desktop Version Windows 10

PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or Issue Spotify version 110237g378f6f25 constantly crashes.How to fix the problem

  • Visitor
  • Plan Premium Country Sweden Operating System Windows 10   My Question or Issue   Spotify version 110237g378f6f25 constantly crashes. How to fix the problem  
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Solved!! All songs on computer are unplayable

PlanPremiumCountry SwedenDeviceHP Elitebook 840 G1Operating SystemWindows 7 My Question or Issue People I really don't know what to do now. All songs are unplayable on my computer. All. Phone works just fine and you can see every song that play on th...

  • Regular
  • Plan Premium Country  Sweden Device HP Elitebook 840 G1 Operating System Windows 7   My Question or Issue  People I really don't know what to do now. All songs are unplayable...
  • Loretha
  • Casual Listener
  • 843 Views
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  • 843 Views
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Solved!! Cant play any songs

I can only play music on my phone when i try to play it on my destop version or through web player the songs wont play at all and the track image is greyed out and on my destop verion it says i have 0 songs in every playlist which is completely wrong...

  • Newbie
  • I can only play music on my phone when i try to play it on my destop version or through web player the songs wont play at all and the track image is greyed out and on my destop verion it says i have ...
  • Mantisentil
  • Community Legend
  • 305 Views
  • 3 replies
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  • 305 Views
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The whole desktop experience is broken

PlanPremiumCountry USADeviceDesktop AppOperating SystemWindows 10 My Question or IssueBefore occasionally I experienced spotify unable to play a song, but not this time. Now**bleep** is **bleep**ed: it wont play any song. Why am I paying premium for ...

  • Regular
  • Plan Premium Country  USA Device Desktop App Operating System Windows 10   My Question or Issue Before occasionally I experienced spotify unable to play a song, but not this time....
  • Mantisentil
  • Community Legend
  • 1136 Views
  • 3 replies
  • 1 likes
  • unable to play songs
  • 1136 Views
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  • 1 likes