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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144506 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129315 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10880 Views

1 replies

6 likes

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Recently Missing Features

PlanPremiumCountryUKDeviceWindows 10 My Question or IssueRecently very useful features appear to be no longer functional. I used to be able to click the song icon in the bottom left panel and it would take me to it in the playlist . I also used to be...

Newbie

Plan Premium Country UK Device Windows 10   My Question or Issue Recently very useful features appear to be no longer functional. I used to be able to click the song icon in the bottom l...

nausicaa115

Casual Listener

542 Views

2 replies

4 likes

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Spotify won't play songs, and doesn't display album covers

PlanPremiumCountryHungaryDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify doesn't do anything. It won't play any audio, display album arts and it's also very slow. I tried reinstalling it but that didn't work. I'd appreciate any he...

Newbie

Plan Premium Country Hungary Device Desktop Operating System Windows 10   My Question or Issue Spotify doesn't do anything. It won't play any audio, display album arts and it's also ve...

403 Views

0 replies

1 likes

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Only saved songs or songs in playlists playing

PlanFreeCountry UKDeviceHP laptopOperating SystemWindows 10 My Question or IssueAny song not in one of my playlists or that I have explicitly saved will play. Instead the album art comes up as black (sometimes appears if I have saved other songs in t...

Casual Listener

Plan Free Country UK Device HP laptop Operating System Windows 10   My Question or Issue Any song not in one of my playlists or that I have explicitly saved will play. Instead the alb...

311 Views

0 replies

0 likes

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Skip Duplicates feature not working properly

PlanPremiumCountryUSDevicedesktop PCOperating SystemWindows 10 (latest updates)My Question or IssueI have been maintaining several playlists of recent tracks from JQBX rooms. I normally load up the desktop client, go to the recent playlist capture an...

Music Fan

Plan Premium Country US Device desktop PC Operating System Windows 10 (latest updates) My Question or Issue I have been maintaining several playlists of recent tracks from JQBX rooms.  ...

578 Views

0 replies

3 likes

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Sharing playlist to Facebook shows old image and title

PlanPremiumCountryUSOperating SystemWindows 10, My Question or IssueMy issue is exactly one that has been posted before and it sounds like someone at Spotify had to "refresh" the playlist on their end to get it to work. Here is the closed issue that ...

Casual Listener

Plan Premium Country US Operating System Windows 10,   My Question or Issue My issue is exactly one that has been posted before and it sounds like someone at Spotify had to "refresh" the...

lubos

Roadie

1664 Views

3 replies

0 likes

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Tracks skipping after a few seconds

PlanPremiumCountryGermanyDeviceNotebookOperating SystemWindows 10Sometimes i press play, then after a few seconds it skips to the next song, playing a few seconds and skip and so on... very annoying My Question or Issue

Casual Listener

Plan Premium Country Germany Device Notebook Operating System Windows 10 Sometimes i press play, then after a few seconds it skips to the next song, playing a few seconds and skip and so on.....

MsLoriGD

Casual Listener

1518 Views

6 replies

2 likes

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[Desktop][Music] Each Song Stops Playing After 6 Seconds

I'm a premium user, and each time I try to play a song on my desktop, the song will play for 6 or 7 seconds before it pauses and I recieve a "cant play this song right now" message in the app. I try to play on the web player from the same computer bu...

Newbie

I'm a premium user, and each time I try to play a song on my desktop, the song will play for 6 or 7 seconds before it pauses and I recieve a "cant play this song right now" message in the app. I try ...

845 Views

0 replies

0 likes

Desktop
Music
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Solved!! Can't search for facebook friends

PlanPremiumCountryArgentinaDevice(PC/Mobile)Operating System(Windows 10/Android Oreo) My Question or IssueI cant' search for facebook friends. I see the following error: LO SENTIMOS, PERO NO HEMOS PODIDO CARGAR LA SECCIÓN AMIGOS PARA TI.

Casual Listener

Plan Premium Country Argentina Device (PC/Mobile) Operating System (Windows 10/Android Oreo)   My Question or Issue I cant' search for facebook friends. I see the following error:&nbsp...

leagq

Casual Listener

1490 Views

2 replies

1 likes

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Superuser Contribution Windows 10 Pro/Bootcamp - Spotify never plays and displays 5 songs per second on the bottom

Plan: PremiumCountry: US Device: Macbook Pro late 2017 fully tricked outOperating System: Windows 10 Pro My Question or IssueNever plays any song. I see track/song icons cycle at around 5 songs per seconds on the bottom of the play bar! In addition, ...

Newbie

Plan: Premium Country: US   Device: Macbook Pro late 2017 fully tricked out Operating System: Windows 10 Pro   My Question or Issue Never plays any song. I see track/song icons cycle...

MihailY

Moderator

1104 Views

2 replies

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Solved!! When a music ends, the next one starts at 30 seconds

PlanPremium CountryBrazilDevicePCOperating SystemWindows 7 My Question or IssueWhen I use spotify from windows app the musics have a lack of time (ends sooner than it is ment to end or starts later than it is meant to start). I've tried to relog, red...

Newbie

Plan Premium  Country Brazil Device PC Operating System Windows 7   My Question or Issue When I use spotify from windows app the musics have a lack of time (ends sooner than it is...

Alynne_Ninny

Casual Listener

1342 Views

2 replies

0 likes

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Spotify looks like it's offline on windows

PlanFreeCountryHungaryDeviceROG GL753VEOperating SystemWindows 10 My Question or IssueI can open the desktop program, but it looks like it's offline while i have fine internet connection. www.spotify.com is working but www.open.spotify.com says "the ...

Casual Listener

Plan Free Country Hungary Device ROG GL753VE Operating System Windows 10   My Question or Issue I can open the desktop program, but it looks like it's offline while i have fine in...

714 Views

0 replies

0 likes

not working
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Solved!!Superuser Contribution Music starts playing automatically 26 seconds after having paused

PlanPremium (Family plan) CountrySweden Operating SystemWindows 10 Pro, Version 10.0.17763, Build 17763 Spotify Version1.1.5.153.gf614956d IssueScenario: I am listening to music then I press pause. Without touching the mouse or the computer the music...

Music Fan

Plan Premium (Family plan)   Country Sweden   Operating System Windows 10 Pro, Version 10.0.17763, Build 17763   Spotify Version 1.1.5.153.gf614956d   Issue Scenario:...

Gripenstedt

Music Fan

3936 Views

16 replies

1 likes

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Can't play certain songs

PlanPremiumCountrySwedenDeviceCPU: i7 9700kGPU: 980tiRAM: 32GBEhternet ConnectionOperating SystemWindows 10 Pro My Question or IssueI can't play certain songs that is outside playlists. It's not always the same songs. And only the top 10 songs will p...

Regular

Plan Premium Country Sweden Device CPU: i7 9700k GPU: 980ti RAM: 32GB Ehternet Connection Operating System Windows 10 Pro   My Question or Issue I can't play certain songs that is o...

Jᴀᴄᴋ

Roadie

2521 Views

7 replies

0 likes

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Discord Local Files Won't Show Up

FreeUnited StatesWindows 10 When I played local files on my Spotify, others could always see what I was listening to on discord. But today it stopped working. Others can no longer see what I'm listening to on discord. They made an update that allowed...

Regular

Free United States Windows 10  When I played local files on my Spotify, others could always see what I was listening to on discord. But today it stopped working. Others can no longer see what...

1140 Views

0 replies

0 likes

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Solved!! Alphabetizing "THE"

Am I mistaken or did Spotify just make every artist name beginning with THE alphabetized by the word THE, instead of the first letter after "the"? If so, what's the logic there? Or is it only me who cares about such things?

Regular

Am I mistaken or did Spotify just make every artist name beginning with THE alphabetized by the word THE, instead of the first letter after "the"? If so, what's the logic there? Or is it only me who ...

lubos

Roadie

2384 Views

7 replies

0 likes

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Spotify Breaks my WiFi

PlanPremiumCountrySouth AfricaDeviceDell laptopOperating SystemWindows 10 My Question or IssueIf I run The Spotify App or stream from directly from the site my WiFi stops working, no connectivity, dropped packets on PING. But if I listen on my phone,...

Visitor

Plan Premium Country South Africa Device Dell laptop Operating System Windows 10   My Question or Issue If I run The Spotify App or stream from directly from the site my WiFi stops wor...

illky

Casual Listener

1956 Views

3 replies

1 likes

Windows 10
  • 1956 Views
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  • 1 likes

CSV to Spotify that also saves the 'date added'

PlanPremiumCountryNetherlandsDevice-Operating SystemWindows My Question or IssueHello! I am going to start a new account and I want to save all my precious playlists, including the added dates of each song in the playlists. Does anyone of you know a ...

Newbie

Plan Premium Country Netherlands Device - Operating System Windows   My Question or Issue Hello! I am going to start a new account and I want to save all my precious playlists, includi...

692 Views

0 replies

1 likes

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How to listen to local files on a network drive when PC is off

Hi, I can add local files via my Windows desktop app and create playlists and play then via my android phone. However, this only works while the PC is turned on. Is there a way to specify a source that is a network drive, but is not mapped to a drive...

Regular

Hi,   I can add local files via my Windows desktop app and create playlists and play then via my android phone. However, this only works while the PC is turned on. Is there a way to specify a ...

OneByBoo

Roadie

1688 Views

1 replies

0 likes

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probleme de lancement

PlanfreeCountryFranceDevicePCOperating SystemWin 7Bonjour, je lance ce thread car depuis quelque jours j'ai un drole de probleme avec spotify sur mon ordinateur. Spotify refuse carrément de se lancer, quand je clique dessus, dans le gestionnaire des ...

Casual Listener

Plan free Country France Device PC Operating System Win 7 Bonjour, je lance ce thread car depuis quelque jours j'ai un drole de probleme avec spotify sur mon ordinateur. Spotify refuse carrém...

Bittencourt

Spotify Star

964 Views

3 replies

0 likes

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Superuser Contribution [Win7] Spotify just won't play anything, anyway.(almost)

PlanPremiumCountryFranceDevicePCOperating SystemWin 7 My Question or IssueSo, 3 weeks ago, spotify started to "pause" after playing a few songs, like, completely stops playing anything.Then the issue affected all the songs I downloaded, it would play...

Casual Listener

Plan Premium Country France Device PC Operating System Win 7   My Question or Issue So, 3 weeks ago, spotify started to "pause" after playing a few songs, like, completely stops playin...

Dikorzan

Casual Listener

676 Views

2 replies

0 likes

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