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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Payment and Premium for Family Issues

PlanPremiumCountry Mexico My Question or Issue I have a suscription to a Familar Plan on Spotify which charges monthly to a credit card. This month, the payment was authorized on the card and the money has been charged, but Spotify says that the paym...

  • Newbie
  •   Plan Premium Country  Mexico  My Question or Issue  I have a suscription to a Familar Plan on Spotify which charges monthly to a credit card. This month, the payment was a...
  • 186 Views
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  • 186 Views
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Black screen when opening Spotify

PlanFreeCountry UKDeviceHP EnvyOperating SystemWindows 10 My Question or IssueI turn on my laptop and open Spotify -> works fine. However, if I then open Spotify again (either with/without closing the first instance of Spotify) then it hangs on a bla...

  • Casual Listener
  • Plan Free Country  UK Device HP Envy Operating System Windows 10   My Question or Issue I turn on my laptop and open Spotify -> works fine.  However, if I then open Spoti...
  • samgould1
  • Casual Listener
  • 1596 Views
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Settings Don't Affect the Desktop App

Free, Windows 10 My Question or Issue I have changed the setting on my desktop app to not show the desktop overlay when adjusting volume about 8 times, and even though it saves in settings, and when I go back to settings to check it's off, I still ge...

  • Newbie
  • Free, Windows 10   My Question or Issue  I have changed the setting on my desktop app to not show the desktop overlay when adjusting volume about 8 times, and even though it saves i...
  • songassistant
  • Composer
  • 243 Views
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Local Files Not there (Windows)

I'm trying to acsess my local files but it literally is not showing up for me to select. How can I fix this?

  • Newbie
  • I'm trying to acsess my local files but it literally is not showing up for me to select. How can I fix this?   
  • OneByBoo
  • Community Legend
  • 159 Views
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  • 159 Views
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Explicit songs blocked on desktop app

I can't seem to listen to any content marked as explicit on the Desktop version of spotify. Even if it is allowed on the same account on the mobile version, the moment I try to listen to something explicit on destop it just gives me the error message...

  • Newbie
  • I can't seem to listen to any content marked as explicit on the Desktop version of spotify. Even if it is allowed on the same account on the mobile version, the moment I try to listen to something ex...
  • OneByBoo
  • Community Legend
  • 16116 Views
  • 1 replies
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  • 16116 Views
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Computer monitor going to sleep stops playback

PlanPremiumCountry USDeviceDesktop PCOperating SystemWindows 10 My Question or Issue When the monitor goes to sleep the playback stops. This was supposedly addressed over a year ago here in an update, but either it didnt work or has broken since then...

  • Casual Listener
  • Plan Premium Country  US Device Desktop PC Operating System Windows 10   My Question or Issue  When the monitor goes to sleep the playback stops.  This was supposedly ad...
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  • 218 Views
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Album Organizing

Plan PremiumCountry USADevice PC DesktopOperating System Windows 7My Question or IssueI would like to organize my albums just as you would organize iPhone apps. That is to be able to click on album cover and with the cursor drag and drop the album to...

  • Regular
  • Plan  Premium Country  USA Device PC Desktop Operating System  Windows 7 My Question or Issue I would like to organize my albums just as you would organize iPhone apps. That ...
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  • 115 Views
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Can't play an entire artists discography?

PlanPremiumCountry USADeviceMy own custom PCOperating SystemWindows 10 My Question or Issue Hello. Today I was trying to play some C418 on Spotify and it wouldn't play. It keeps telling me "Spotify can't play this right now. If you have the file on y...

  • Visitor
  •   Plan Premium Country  USA Device My own custom PC Operating System Windows 10   My Question or Issue  Hello. Today I was trying to play some C418 on Spotify and it wo...
  • user-removed
  • Not applicable
  • 268 Views
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Local files will sometimes not play on Spotify desktop on shuffle

PlanPremiumCountryU.S. DeviceiPhone XSOperating SystemiOS 12, Windows 10My Question or IssueLocal files play fine on my iPhone Spotify app because it's downloaded so it has a direct file reference, but I have a playlist full of local files that I lik...

  • Regular
  • Plan Premium Country U.S.  Device iPhone XS Operating System iOS 12, Windows 10 My Question or Issue Local files play fine on my iPhone Spotify app because it's downloaded so it has a d...
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  • 257 Views
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How to correct output 2.1 not 5.1

PlanFreeCountry AustraliaDeviceDesktopOperating SystemWindows 10 My Question or IssueHi I am playing Spotify on my desktop, outputting over HDMI to a Yamaha Rx-A3080 AV reciever.Audio comes out all 5 speakers not just the two front left and right (an...

  • Newbie
  • Plan Free Country  Australia Device Desktop Operating System Windows 10     My Question or Issue Hi   I am playing Spotify on my desktop, outputting over HDMI to a Ya...
  • Sebasty
  • Spotify Star
  • 470 Views
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  • 470 Views
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Deleting Local Files

I am trying to delete local files from my Spotify and nothing is working.I found a forum on here that said to:Close SpotifyNavigate to "%appdata%\Spotify\Users\" in your file browser.There should be a folder "username-user" - enter the folder.Delete ...

  • Newbie
  •   I am trying to delete local files from my Spotify and nothing is working. I found a forum on here that said to: Close Spotify Navigate to "%appdata%\Spotify\Users\" in your fil...
  • Harneet
  • Music Fan
  • 146 Views
  • 1 replies
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  • 146 Views
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Solved!! Can't run spotify setup

PlanPremiumCountry Norway Operating SystemWindows 8,1 My Question or IssueWhen i am trying to run the spotify setup i does not work, nothing happends? What is the problem?

  • Casual Listener
  • Plan Premium Country  Norway   Operating System Windows 8,1   My Question or Issue When i am trying to run the spotify setup i does not work, nothing happends? What is the pro...
  • Mantisentil
  • Community Legend
  • 416 Views
  • 3 replies
  • 1 likes
  • 416 Views
  • 3 replies
  • 1 likes

Spotify can't play this right now

I have a problem over all of my devices where I can't play certain songs and get the "Spotify can't play this right now. If you have the file on your computer you can import it."Only happens for certain songs:See You Again by Tyler, The CreatorBest F...

  • Newbie
  • I have a problem over all of my devices where I can't play certain songs and get the "Spotify can't play this right now. If you have the file on your computer you can import it." Only happens for ce...
  • Grumtastic
  • Newbie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
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Playlist filtering with CTRL+F is broken

Ctrl+F functionality in playlist seems to be somewhat broken (at least for non-english titles). I have the following playlist: https://open.spotify.com/user/andreishe/playlist/0ixY5gBr0hz2iCx6isehbs?si=Hj_jxuF-QuWTIu-1mRznVQ I opened it in the deskto...

  • Casual Listener
  • Ctrl+F functionality in playlist seems to be somewhat broken (at least for non-english titles).   I have the following playlist: https://open.spotify.com/user/andreishe/playlist/0ixY5gBr0...
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Added new playlist i´ve never made (and never will...)

PlanPremiumCountry SpainDeviceG S7, PCOperating SystemAndroid Oreo, Windows 10My Question or Issue Hi allI think mine´s more than a problem but a punishment. From nowhere it appears a damned playlist at the top of my library´s playlists (Favourites? ...

  • Casual Listener
  • Plan Premium Country  Spain Device G S7, PC Operating System Android Oreo, Windows 10 My Question or Issue  Hi all I think mine´s more than a problem but a punishment. From n...
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I have a high jitter internet connection, Spotify takes a long time to realize connection is back up

Hi, I am having trouble with Spotify going online and offline again in very long intervals. It can take 30 seconds or more for Spotify to recognize that the connection is available again, and during all that time, I cannot continue to view the artist...

  • Newbie
  • Hi, I am having trouble with Spotify going online and offline again in very long intervals.  It can take 30 seconds or more for Spotify to recognize that the connection is available again, and d...
  • 111 Views
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  • 111 Views
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skip la musique directement par windows

PlanPremiumCountry Operating SystemWindows 10 My Question or Issue Je veux skip la musique sans entrer dans l'app spotify si y a un raccourci, jai vu y a ctrl fleche dr mais ca fonctionne pas

  • Newbie
  • Plan Premium Country     Operating System Windows 10   My Question or Issue  Je veux skip la musique sans entrer dans l'app spotify si y a un raccourci, jai vu y a ctrl f...
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  • 70 Views
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Solved!! Songs become unavailable after Spotify update

PlanPremiumCountryVietNam Operating SystemWindows 7My Question or IssueAfter I updated my Spotify app on Windows 7, some of my songs become unavailable (Killing the Mercy, Don't Get Me Wrong (And One); Gods and Monsters (Lana Del Rey)). I was able to...

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  • Casual Listener
  • Plan Premium Country VietNam  Operating System Windows 7 My Question or Issue After I updated my Spotify app on Windows 7, some of my songs become unavailable (Killing the Mercy, Don't Ge...
  • OneByBoo
  • Community Legend
  • 928 Views
  • 1 replies
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  • 928 Views
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Problems with the activity of the friends list

Hello, I have this problem a couple of months ago. When I start Spotify, I get the list of friends and their activity without problems, but after about 20 minutes at most, their activity stops as if they were not listening to anything. The next day r...

  • Newbie
  • Hello, I have this problem a couple of months ago. When I start Spotify, I get the list of friends and their activity without problems, but after about 20 minutes at most, their activity stops as if ...
  • OneByBoo
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes