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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135280 Views
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  • 24 likes
  • Mac
    Windows
  • 135280 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51884 Views
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  • Windows
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Spotify Connect stops playing after a few songs

PlanPremiumCountry U.S.A.DeviceSamsung M7 multiroom speakers Operating SystemAndroid, Chrome, Windows 7My Question or IssueEvery since Spotify Connect became available to free users it disconnects after a few songs even though I am a Premium subscrib...

  • Casual Listener
  • Plan Premium Country  U.S.A. Device Samsung M7 multiroom speakers  Operating System Android, Chrome, Windows 7 My Question or Issue Every since Spotify Connect became available to ...
  • museickmike
  • Newbie
  • 802 Views
  • 2 replies
  • 0 likes
  • 802 Views
  • 2 replies
  • 0 likes

Spotify Mobile cannot switch back to Spotify Desktop

I used to be able to switch flawlessly between Spotify Mobile to Spotify Desktop vice versa. In recent days, I've noticed that even with Spotify Desktop logged on, my app on mobile will not have the option to play and switch the song on my desktop an...

  • Newbie
  • I used to be able to switch flawlessly between Spotify Mobile to Spotify Desktop vice versa.  In recent days, I've noticed that even with Spotify Desktop logged on, my app on mobile will not ...
  • 135 Views
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  • 135 Views
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svendk

PlanPremiumCountryDenmark DeviceLenovo new-ish business laptopOperating SystemWindows 10, all updated My Question or Issue Hi SpotifyThis is a minor thing, really, I just pondered about it When clicking Browse and scrolling to Genres and Moods, the v...

  • Newbie
  •   Plan Premium Country Denmark  Device Lenovo new-ish business laptop Operating System Windows 10, all updated   My Question or Issue   Hi Spotify This is a minor thi...
  • 87 Views
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  • 87 Views
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Cannot remove Spotify artist from library

If you're having trouble removing an artist from your library, you may have saved songs that are "unplayable" and therefore not visible. You can fix this by going into settings and turning on "show unplayable songs" then you can go to the artist and ...

  • Casual Listener
  • If you're having trouble removing an artist from your library, you may have saved songs that are "unplayable" and therefore not visible. You can fix this by going into settings and turning on "show u...
  • 428 Views
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  • 428 Views
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Spotify Becomes Unresponsive

PlanPremiumCountry USDevicePCOperating SystemWindows 10 My Question or Issue Spotify will work ok for a few songs, then half way into a song the audio will cut out. Sometimes I will get a message that it cannot play song, others it will looks like it...

  • Newbie
  • Plan Premium Country  US Device PC Operating System Windows 10   My Question or Issue  Spotify will work ok for a few songs, then half way into a song the audio will cut out....
  • 203 Views
  • 0 replies
  • 1 likes
  • 203 Views
  • 0 replies
  • 1 likes

Spotify can't play this right now

PlanPremiumCountryUK DeviceWindows PCOperating SystemWindows 10 My Question or Issue Hi, I was playing music earlier just fine, but I've come back to Spotify and none of my songs will play. If I double click an individual one to play it, I get the er...

  • Casual Listener
  • Plan Premium Country UK   Device Windows PC Operating System Windows 10   My Question or Issue  Hi, I was playing music earlier just fine, but I've come back to Spotify and ...
  • Ragedoge
  • Composer
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
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Unwanted on screen keyboard when working with physical mouse + keyboard

Hi,I have a Microsoft Surface Pro tablet, running Windows 10 Pro and have installed the Spotify desktop app. I also do have Premium plan activated on this. At home, I like to connect external display, mouse and keyboard to the tablet.Usually, Windows...

  • Casual Listener
  • Hi, I have a Microsoft Surface Pro tablet, running Windows 10 Pro and have installed the Spotify desktop app. I also do have Premium plan activated on this.   At home, I like to connect exter...
  • memeloki
  • Newbie
  • 1418 Views
  • 11 replies
  • 18 likes
  • 1418 Views
  • 11 replies
  • 18 likes

Wheres the big "Shuffle" button?

PlanPremiumCountry SwedenDevicePCOperating SystemWindows 10 My Question or Issue I cannot find the big shuffle button. On my phone theres a big button called "Shuffle" and if i press it, it automatically plays the playlist and starts on a random song...

  • Casual Listener
  • Plan Premium Country  Sweden Device PC Operating System Windows 10   My Question or Issue  I cannot find the big shuffle button. On my phone theres a big button called "Shuff...
  • 156 Views
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  • 156 Views
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Spotify is not saving last song / playlist I was playing before turn off my PC (Windows 10)

Is asking too much for Spotify to save the player state or last song/playlist I was playing before I turn off my PC? Even with the player stopped it's not saving. Every DAY I start my PC, Spotify is there with the same song I was playing weeks ago th...

  • Regular
  • Is asking too much for Spotify to save the player state or last song/playlist I was playing before I turn off my PC? Even with the player stopped it's not saving. Every DAY I start my PC, Spotify is ...
  • lucasryw
  • Regular
  • 320 Views
  • 2 replies
  • 1 likes
  • 320 Views
  • 2 replies
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Trouble installing Spotify

Hello! I am having trouble installing Spotify after uninstalling it to do a clean reinstall. I am on Windows 7 and keep getting "Error code: 18". It says Spotify is unable to install because files to be written are in use by another process. I have r...

  • Casual Listener
  • Hello! I am having trouble installing Spotify after uninstalling it to do a clean reinstall. I am on Windows 7 and keep getting "Error code: 18". It says Spotify is unable to install because files to...
  • 211 Views
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  • 1 likes
  • 211 Views
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Storage usage about 200MB/s and deleted downloaded music all the time.

Plan PremiumCountry Poland Operating System Windows 10 Education My Question or Issue Why do I have storage use around 200MB/s (Spotify.exe)? All the time. Also if I download my own playlists and they stay green (saved) after some few days it is disa...

  • Casual Listener
  • Plan  Premium Country  Poland   Operating System  Windows 10 Education   My Question or Issue  Why do I have storage use around 200MB/s (Spotify.exe)? All the t...
  • akrupaa
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
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Im not getting an invitation for spotify family

HI, I've had a premium account for a while, but since my parents were interested as well, I created an account for my dad and upgraded to family, so we could all join. I'ts been almost 2 months and I'm still not getting an invitation to join. I've tr...

  • Newbie
  •     HI,   I've had a premium account for a while, but since my parents were interested as well, I created an account for my dad and upgraded to family, so we could all join. I'ts b...
  • OneByBoo
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot access Spotify on desktop

DevicePCOperating SystemWindows 10Chrome My Question or Issue I noticed a couple of weeks ago that I couldn't go online in the desktop app. I signed out and tried to log in again, but it timed out.I then uninstalled spotify and went to the spotify we...

  • Regular
  •   Device PC Operating System Windows 10 Chrome   My Question or Issue  I noticed a couple of weeks ago that I couldn't go online in the desktop app. I signed out and tried to l...
  • Jemi
  • Spotify Legend
  • 578 Views
  • 3 replies
  • 0 likes
  • 578 Views
  • 3 replies
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Superuser Contribution Windows 10 Desktop Overlay

PlanPremium Country US DeviceDell Latitude Operating SystemWindows 10 My Question or Issue The desktop overlay will not go away even after turning it off. I've had this problem before and it was resolved but has resurfaced again. I'm currently using ...

  • Regular
  • Plan Premium   Country  US   Device Dell Latitude   Operating System Windows 10   My Question or Issue   The desktop overlay will not go away even after tur...
  • Jemi
  • Spotify Legend
  • 1111 Views
  • 5 replies
  • 11 likes
  • 1111 Views
  • 5 replies
  • 11 likes

Superuser Contribution My user overview is empty to myself and friends

PlanFreeCountry PortugalDeviceDesktop (Toshiba)Operating SystemWindows 7, 64 bits My Question or Issue My "user overview" is empty, both to me and to my friends. It just displays "no recent activity" when the user profile is opened. My friends also s...

empty.jpg
  • Newbie
  • Plan Free Country  Portugal Device Desktop (Toshiba) Operating System Windows 7, 64 bits   My Question or Issue  My "user overview" is empty, both to me and to my friends. It...
  • Jemi
  • Spotify Legend
  • 1020 Views
  • 3 replies
  • 0 likes
  • Desktop
    empty
    free plan
    Friends
    profile
    user
    Windows 7
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Show desktop overlay when using media keys broken Windows 10

PlanPremiumCountry USADeviceDesktopOperating SystemWindows 10My Question or Issue Hello, This has been a frustrating issue for months now, and I'm finally getting enough time to look into it. There is an option to turn this feature off, and it will w...

  • Newbie
  • Plan Premium Country  USA Device Desktop Operating System Windows 10 My Question or Issue  Hello,  This has been a frustrating issue for months now, and I'm finally getting e...
  • Mantisentil
  • Community Legend
  • 1006 Views
  • 1 replies
  • 0 likes
  • 1006 Views
  • 1 replies
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Media overly keeps apearing

Every time I restar my PC the media overlay keeps apearing when using media keys. I go to settings, and check that that feature is disabled. I need to enabled it, and then disable it again to get the media overlay disappear.But when I restar my PC th...

  • Casual Listener
  • Every time I restar my PC the media overlay keeps apearing when using media keys. I go to settings, and check that that feature is disabled. I need to enabled it, and then disable it again to get the...
  • Mantisentil
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! O Spotify parou de encontrar amigos do Facebook

PlanPremiumCountry BrazilDeviceDesktopOperating SystemWindows 10 My Question or IssueHá mais de 1 mês o Spotify não encontra meus novos amigos no Facebook, e parou de mostrar minha atividade recente na aba "Visão Geral". Minhas opções de privacidade ...

  • Regular
  • Plan Premium Country  Brazil Device Desktop Operating System Windows 10   My Question or Issue Há mais de 1 mês o Spotify não encontra meus novos amigos no Facebook, e parou de mo...
  • Bittencourt
  • Spotify Star
  • 843 Views
  • 3 replies
  • 0 likes
  • 843 Views
  • 3 replies
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Local files play in library, but "Can't play right now" in playlist.

PlanPremiumCountry UKDeviceASUS X541S laptopOperating SystemWindows 10 My Question or IssueI don't see anyone with this particular problem: I can load and play any local file on my laptop through the 'local files' library just fine. However in the la...

  • Newbie
  • Plan Premium Country  UK Device ASUS X541S laptop Operating System Windows 10   My Question or Issue I don't see anyone with this particular problem: I can load and play any local...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
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Solved!! Spotify always opens at the same song and same place in song

Hi, I've been having this issue for quite a while now and it's really starting to annoy me.I've tried everything I can think of and I can't find anything online on how to fix this problem. I've tried both the Windows 10 App and the standalone version...

  • Casual Listener
  • Hi, I've been having this issue for quite a while now and it's really starting to annoy me. I've tried everything I can think of and I can't find anything online on how to fix this problem.   ...
  • SilentAsMe
  • Newbie
  • 17299 Views
  • 15 replies
  • 21 likes
  • 17299 Views
  • 15 replies
  • 21 likes