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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! Unable to play certain songs from artist's page

I'm unable to play any songs/albums from an artist that is unfavorited. If the song/album is favorited, it'll play perfectly. I've reinstalled twice but it didn't work either time. There's no error message, just an empty box. See attached image.

  • Casual Listener
  • I'm unable to play any songs/albums from an artist that is unfavorited. If the song/album is favorited, it'll play perfectly. I've reinstalled twice but it didn't work either time. There's no error m...
  • CanadianCabinet
  • Casual Listener
  • 933 Views
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  • 933 Views
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[Windows 10] Cannot Shuffle

PlanPremiumCountryUSADeviceAsus LaptopOperating SystemWindows 10 My Question or IssueThis just started today: I open one of my playlists, and press the big green play button. The shuffle play button doesn't seem to exist anymore. When I play the play...

  • Casual Listener
  • Plan Premium Country USA Device Asus Laptop Operating System Windows 10   My Question or Issue This just started today: I open one of my playlists, and press the big green play button....
  • e1l_5rlfq-jjt
  • Casual Listener
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Local files don't display on Discord or last.fm

PlanPremiumCountryUnited StatesDeviceASUS desktopOperating SystemWindows 10 My Question or IssueAs of early January, playing local files on Spotify do not display on Discord or scrobble to last.fm anymore. I've never had an issue with either until re...

  • Newbie
  • Plan Premium Country United States Device ASUS desktop Operating System Windows 10   My Question or Issue As of early January, playing local files on Spotify do not display on Discord ...
  • Sebasty
  • Spotify Star
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  • 1168 Views
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Digster, this is not fresh...

 Song was released over seven months ago. That ain't fresh to me. 

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  • Casual Listener
  •   Song was released over seven months ago. That ain't fresh to me. 
  • Sebasty
  • Spotify Star
  • 271 Views
  • 1 replies
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  • 271 Views
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Spotify: Stop answering questions with 3rd party solutions (or not answering at all)

PlanPremiumCountryUSA DeviceAllOperating SystemAll My Question or Issue Spotify support's standard answer for too many user questions/suggestions is to use a 3rd party app - all of which want your current users to agree to share all their information...

  • Newbie
  • Plan Premium Country USA  Device All Operating System All   My Question or Issue  Spotify support's standard answer for too many user questions/suggestions is to use a 3rd pa...
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the playlists spotify h[made for me dont show on my laptop

PlanFree/PremiumCountryUAE Devicelenovo yoga 520 and iphone 6 Operating Systemwindows 10 and ios 11.3.1 My Question or Issue when i open my spotify on my phone i have 6 daily playlists, release radar and a weekly mixtape and then when i open up my la...

  • Newbie
  • Plan Free/Premium Country UAE   Device lenovo yoga 520 and iphone 6  Operating System windows 10 and ios 11.3.1    My Question or Issue  when i open my spotify on ...
  • Sebasty
  • Spotify Star
  • 441 Views
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  • laptop
    laptop app
    Playlist
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Solved!! Playlists don't load fully on Windows 10

PlanPremium CountryDenmark Operating SystemWindows 10 My Question or Issue A lot of playlists only show a few of the songs on the playlist. This happens both to official Spotify playlists and community created ones. It works fine on my OnePlus 5. I'v...

  • Newbie
  • Plan Premium   Country Denmark   Operating System Windows 10   My Question or Issue   A lot of playlists only show a few of the songs on the playlist. This happens both...
  • Sebasty
  • Spotify Star
  • 219 Views
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  • 219 Views
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Solved!! Can't find podcast tab in desktop app

PlanPremiumCountry MoroccoOperating SystemWindows 7 Professional My Question or IssueI used to have access to the podcast tab on my Spotify desktop app, and suddenly it's just disappeared and I need help to restore it. Also, when I use the web player...

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  • Casual Listener
  •   Plan Premium Country  Morocco Operating System Windows 7 Professional   My Question or Issue I used to have access to the podcast tab on my Spotify desktop app, and sud...
  • Bittencourt
  • Spotify Star
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Superuser Contribution Spotify doesn't load anymore after restarting laptop

PlanPremiumCountry UKDeviceWindows 10Operating SystemWindows 10 My Question or Issue Windows Spotify failed to open since a Windows update a few weeks ago, I would reinstall Spotify and then it'd launch, but after restarting/switching off computer, S...

  • Regular
  • Plan Premium Country  UK Device Windows 10 Operating System Windows 10   My Question or Issue  Windows Spotify failed to open since a Windows update a few weeks ago, I would ...
  • Katerina
  • Spotify Legend
  • 964 Views
  • 2 replies
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[Windows] Weird border around maximized window after latest update

PlanPremiumCountryUSA DeviceDesktop PCOperating SystemWindows 10 My Question or IssueAfter the most recent update (as of the date on this post), my desktop client displays a weird border when the window is maximized (see attached photo). There's a wh...

  • Music Fan
  • Plan Premium Country USA  Device Desktop PC Operating System Windows 10   My Question or Issue After the most recent update (as of the date on this post), my desktop client displa...
  • ReverendEntity
  • Music Fan
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Solved!!Superuser Contribution Some songs won't play

PlanFree/PremiumCountry FranceOperating SystemWindows 10 My Question or Issue I've had this problem for a long time now, when I browse the Spotify app and play a song, there's a chance that the song play or won't play at all..In the first case, the s...

  • Casual Listener
  • Plan Free/Premium Country  France Operating System Windows 10   My Question or Issue  I've had this problem for a long time now, when I browse the Spotify app and play a song, ...
  • Sevenv
  • Casual Listener
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Window is completely clear, can't interact with anything

PlanPremiumCountry USA Operating System(Windows 7) My Question or IssueMy window is completely transparent and I can't interact with anything, I can still play songs by hitting the play button under the window in the taskbar but that's about it I can...

  • Casual Listener
  •   Plan Premium Country  USA   Operating System (Windows 7)   My Question or Issue My window is completely transparent and I can't interact with anything, I can still pla...
  • dmoney23454
  • Casual Listener
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  • 269 Views
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Solved!! Win10 Storage Location

Plan: PremiumCountry: USADevice: PCOperating System: Windows 10 I've got a new PC, with a C: Drive SSD, and three 4 GB harddrives. Naturally, I have Zero interest in filling up the SSD with a bunch of unnecessary low priority storage. I was able to i...

  • Music Fan
  • Plan:  Premium Country:  USA Device:  PC Operating System:  Windows 10   I've got a new PC, with a C: Drive SSD, and three 4 GB harddrives. Naturally, I h...
  • mr_archer
  • Music Fan
  • 413 Views
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  • PC Storage
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Listen japan music

Hello ! Thank you for reading. PlanPremiumCountryFrance DeviceXiaomi MI8 / Asus ROGOperating SystemMIIUI / Windows 10 My Question or IssueI'd like to know why i can't listen japan music on spotify.Some people say that i have to be in japan to listen ...

  • Newbie
  • Hello ! Thank you for reading.     Plan Premium Country France  Device Xiaomi MI8 / Asus ROG Operating System MIIUI / Windows 10  My Question or Issue I'd like to know...
  • LaMarCab76
  • Music Fan
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Solved!! well all the songs under artist named : amalee are really different than the original...

PlanPremiumCountry IsraelDevice(Samsung Galaxy Operating System( Android 8, ) My Question or Issuewell all the songs under artist named : amalee are really different than the original... the original is on Japanese language and in spotify they on eng...

  • Casual Listener
  • Plan Premium Country  Israel Device (Samsung Galaxy 😎 Operating System ( Android 8, )   My Question or Issue well all the songs under artist named : amalee are really different...
  • Sebasty
  • Spotify Star
  • 154 Views
  • 1 replies
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  • 154 Views
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Radio genres disappeared

PlanPremiumCountry U.S.DeviceHP LaptopOperating SystemWin 10 My Question or Issue I opened the app, clicked on "radio," and there were a bunch of genres listed. I clicked on a couple and got radio stations based on those genres. Then I went back to t...

  • Regular
  •   Plan Premium Country  U.S. Device HP Laptop Operating System Win 10   My Question or Issue  I opened the app, clicked on "radio," and there were a bunch of genres lis...
  • vtstang66
  • Regular
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when song is blocked

I did push one button by acident when there was song what were subgriben for me and then there was info " we'll will not play this for you" .. after that I could't play it anymore. Can I get it back to playing? I really liked and now I can't listen i...

  • Newbie
  • I did push one button by acident when there was song what were subgriben for me and then there was info " we'll will not play this for you" .. after that I could't play it anymore. Can I get it back ...
  • Brunelicia
  • Community Legend
  • 582 Views
  • 1 replies
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  • 582 Views
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Spotify PC can't play songs not that are not saved

Spotify PC can only play songs from playlist and saved songs from my library. Can't play other songs that outside of my library, nothing happen. I have unistall and install back spotify and problem still presists.

  • Newbie
  • Spotify PC can only play songs from playlist and saved songs from my library. Can't play other songs that outside of my library, nothing happen. I have unistall and install back spotify and problem s...
  • 194 Views
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  • 194 Views
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Songs added by spotify to playlist

PlanStudentCountry USDevicePC, Xiaomi mi mix 2 Operating SystemWindows 10, Android My Question or Issue Spotify will add songs that I search and listen to into my playlist. I didnt add them nor did I tap the more options icon, I just play the song. I...

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  • Newbie
  • Plan Student Country  US Device PC, Xiaomi mi mix 2  Operating System Windows 10, Android   My Question or Issue  Spotify will add songs that I search and listen to into...
  • Sebasty
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
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options for desktop listening when network blocks the app

PlanPremiumCountry Device(iPhone 6s, Lenovo ThinkPad)Operating System(iOS 10, Windows 10,etc.) My Question or Issue I'm at a new workplace. Spotify is a disabled app by my network provider. Is it possible to stream directly via URL?

  • Newbie
  • Plan Premium Country   Device (iPhone 6s, Lenovo ThinkPad) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue  I'm at a new workplace. Spotify is a disabled ap...
  • Sebasty
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
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