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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
  • 133804 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution De downloadknop voor muziek werkt niet op mijn windows laptop.

PlanFree/Premium Ik heb spotify premium.Country NederlandDeviceASUS L402WOperating System(iOS 10, Android Oreo, Windows 10,etc.) Ik heb windows 10.My Question or Issue Ik probeer nu al een tijdje om op mijn nieuwe laptop muziek van mijn afspeellijste...

  • Not applicable
  • Plan Free/Premium  Ik heb spotify premium. Country  Nederland Device ASUS L402W Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Ik heb windows 10. My Question ...
  • Peter
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
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Solved!! Spotify Doesn't Respond to Cortana's Requests

PlanPremium DeviceDesktop - LaptopOperating SystemWindows 10My Question or IssueCortana can't play anything on Spotify:Cornata successfully opens up Spotify, but doesn't do anything,it just opens up Spotify as if i were to open it; doesn't direct me ...

  • Casual Listener
  • Plan Premium   Device Desktop - Laptop Operating System Windows 10 My Question or Issue Cortana can't play anything on Spotify: Cornata successfully opens up Spotify, but doesn...
  • kookmao
  • Casual Listener
  • 10296 Views
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  • 10296 Views
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Pause-Taste funktioniert nicht mehr

PlanPremiumCountryGermanyOperating SystemWindows 10 My Question or Issue Ich habe seit drei Tagen folgendes Problem: Immer wenn ich die Pause-Taste drücke, pausiert die Musik für ungefähr vier Sekunden - dann spielt sie einfach weiter. Um die Musik z...

  • Newbie
  • Plan Premium Country Germany Operating System Windows 10   My Question or Issue  Ich habe seit drei Tagen folgendes Problem: Immer wenn ich die Pause-Taste drücke, pausiert die Musi...
  • Maxim
  • Spotify Star
  • 2616 Views
  • 1 replies
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  • 2616 Views
  • 1 replies
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Solved!! Playing Songs from Sorted List - Wrong Song Plays

PlanPremiumCountry United StatesDeviceHP Laptop (15-060wm)Operating SystemWindows 10 64 Bit My Question or IssueAfter searching for a song, selecting "See All" songs to view a list of the results, and sorting by "Rank", the app doesn't play the song ...

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  • Newbie
  • Plan Premium Country  United States Device HP Laptop (15-060wm) Operating System Windows 10 64 Bit   My Question or Issue After searching for a song, selecting "See All" songs to ...
  • jsannn
  • Community Legend
  • 261 Views
  • 1 replies
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  • 261 Views
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Superuser Contribution While on Spotify Desktop, it is appearing on mobile status bar

Hello. So basically anytime I listen to music on Spotify, i get to see the song that is currently playing on desktop in the status bar of my mobile phone (as I have Spotify installed with the same account being logged in). I can remove it from the st...

  • Casual Listener
  •     Hello.   So basically anytime I listen to music on Spotify, i get to see the song that is currently playing on desktop in the status bar of my mobile phone (as I have Spotify i...
  • Guido
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
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Superuser Contribution Help with premium for family

I invited 2 people to my Premium for Family account. They received the email... (Removed Screenshot)However, they cannot create their own accounts. When they click on Accept Invitation they are taken to the login screen. I have never had the ability ...

  • Newbie
  • I invited 2 people to my  Premium for Family account.  They received the email... (Removed Screenshot) However, they cannot create their own accounts.  When they click on Accept Inv...
  • Guido
  • Spotify Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
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discover weekly wont update

PlanPremiumCountry israelDevicepc, iphone 7 plusOperating SystemWindows 10, ios 11 My Question or Issue so im using spotify for a week now, and the discover weekly playlist wont update. i've tried some solutions i saw online but none worked. suggesti...

  • Casual Listener
  •   Plan Premium Country  israel Device pc, iphone 7 plus Operating System Windows 10, ios 11   My Question or Issue  so im using spotify for a week now, and the discover...
  • mrwaffle00
  • Casual Listener
  • 123 Views
  • 1 replies
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  • 123 Views
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Solved!! how to post ideas

I cannot post ideas. I found some answers in others posts but they were unclear. I understand you need a certain rank to post ideas. But at what rank do I get the option to post ideas? I have the rank music fan.

  • Gig Goer
  • I cannot post ideas. I found some answers in others posts but they were unclear. I understand you need a certain rank to post ideas. But at what rank do I get the option to post ideas? I have the ran...
  • Meijer1973
  • Gig Goer
  • 451 Views
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  • 451 Views
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Superuser Contribution Songs appearing greyed out, but are playable.

PlanPremiumCountry CanadaDevice(Desktop) Operating System (Windows 10) My Question or IssueI've noticed that on my desktop random songs are greyed out in offline mode like that cannot be played in Canada. However, whenever I go online they play fine....

  • Casual Listener
  • Plan Premium Country  Canada Device (Desktop)  Operating System  (Windows 10)    My Question or Issue I've noticed that on my desktop random songs are greyed out in...
  • Jemi
  • Spotify Legend
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
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Superuser Contribution Wrong song playing on Windows 10 Spotify

I noticed yesterday one song in my library when played on Windows desktop Spotify ends up playing another song from my library. This happens in any of my playlists for this song and even if I search for the song and play it from the artists page. I h...

  • Casual Listener
  • I noticed yesterday one song in my library when played on Windows desktop Spotify ends up playing another song from my library. This happens in any of my playlists for this song and even if I search ...
  • Jemi
  • Spotify Legend
  • 321 Views
  • 3 replies
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  • 321 Views
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Superuser Contribution Problems with the random algorithm

PlanPremiumCountry IsraelDeviceDesktopOperating SystemWindows 10TLDRFirst period of time after adding songs to a playlist they are not randomized properly on desktop.My Question or IssueI made a playlist of a band I like called Axxis. The band releas...

  • Newbie
  • Plan Premium Country  Israel Device Desktop Operating System Windows 10 TLDR First period of time after adding songs to a playlist they are not randomized properly on desktop. My Quest...
  • Guido
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
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Superuser Contribution Random song starts playing if idle too long.

So on windows 10, premium plan. Sometimes if nothing is playing on spotify, just sitting idle, songs start out of nowhere. Weird stuff that has almost no listens, Today an artist called Baczek started playing, then one called Wyspa, then one called G...

  • Newbie
  •  So on windows 10, premium plan.   Sometimes if nothing is playing on spotify, just sitting idle, songs start out of nowhere. Weird stuff that has almost no listens, Today an artist calle...
  • Guido
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 1 likes
  • 153 Views
  • 1 replies
  • 1 likes

Solved!! Wrong song plays after sorting

PlanPremium familyCountry SwedenDeviceDesktopOperating SystemWindows 10Version: 1.0.90.268.ga8a0ceb4 (Windows Store-version) My Question or IssueAfter sorting, wrong song plays. It starts playing the song that was on the specific position in the list...

  • Casual Listener
  •   Plan Premium family Country  Sweden Device Desktop Operating System Windows 10 Version: 1.0.90.268.ga8a0ceb4 (Windows Store-version)     My Question or Issue After ...
  • Loxer
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
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Superuser Contribution is there any tag information available related to the different playlists? accessible?

looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice by clicking the playlist link in this Excel sheet. thanks

  • Casual Listener
  • looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice by clicking the playlist link in...
  • Peter
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
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Superuser Contribution This year, why must I log in each time i start spotify?

Recently, as in some time in the last 4 months, Spotify requests me to login each time i start the program. This is no good, as i move from place to place and dont have internet access. Im in the remote jungle. It wasnt always like this, is this an i...

  • Regular
  • Recently, as in some time in the last 4 months, Spotify requests me to login each time i start the program. This is no good, as i move from place to place and dont have internet access. Im in the rem...
  • Jemi
  • Spotify Legend
  • 624 Views
  • 6 replies
  • 0 likes
  • 624 Views
  • 6 replies
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Superuser Contribution I'm hearing and seeing foreign language Ads

PlanFree/PremiumCountry AustraliaDeviceLenovo Yoga 510Operating SystemWindows 10My Question or Issue I'm hearing and seeing foreign language ads and I don't know what to do to fix it either (I have uninstalled and reinstalled). Could you please help ...

  • Newbie
  • Plan Free/Premium Country  Australia Device Lenovo Yoga 510 Operating System Windows 10 My Question or Issue  I'm hearing and seeing foreign language ads and I don't know what to d...
  • Peter
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
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Superuser Contribution Unwanted playlists arrive every day even after unfollowing

PlanPremiumCountry AustraliaDeviceDesktopOperating System Windows 10 My Question or Issue Unwanted playlists are arriving from the same source evey day even after unfollowing the source

  • Casual Listener
  • Plan Premium Country  Australia Device Desktop Operating System  Windows 10   My Question or Issue  Unwanted playlists are arriving from the same source evey day even af...
  • Jemi
  • Spotify Legend
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

Unliked song

Hi. I've just unliked a song by mistake and I would like to get it back somehow. A few weeks ago I did the same thing and I got the song back by contacting the spotify support via the live chat. Now I'm not able to find the live chat. Can you help me...

  • Casual Listener
  •   Hi. I've just unliked a song by mistake and I would like to get it back somehow.   A few weeks ago I did the same thing and I got the song back by contacting the spotify support via th...
  • akarandom
  • Casual Listener
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
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Solved!! Cannot Prevent Spotify from Launching on Startup

PlanPremiumCountry USADeviceCustom pcOperating SystemWindows 10Spotify Version1.0.90.268.ga8a0ceb4 (Windows Store version) My Question or Issue I cannot prevent Spotify from launching on startup short of uninstalling it. Yes, I have set "Open Spotify...

  • Regular
  • Plan Premium Country  USA Device Custom pc Operating System Windows 10 Spotify Version 1.0.90.268.ga8a0ceb4 (Windows Store version)   My Question or Issue  I cannot prevent...
  • dyllandry
  • Regular
  • 895 Views
  • 3 replies
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  • 895 Views
  • 3 replies
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Superuser Contribution Local Files not appearing

PlanPremium DevicePCOperating SystemWindows 10 My Question or Issue As in subject: my local mp4 files are not appearing in Spotify, I already have got QuickTime installed and updated as it's been said in FAQ (or somewhere else, anyway it was official...

  • Casual Listener
  • Plan Premium   Device PC Operating System Windows 10   My Question or Issue  As in subject: my local mp4 files are not appearing in Spotify, I already have got QuickTime insta...
  • Ksorek
  • Casual Listener
  • 2512 Views
  • 5 replies
  • 0 likes
  • 2512 Views
  • 5 replies
  • 0 likes