Software does not open

Reply

Software does not open

KeplerLeo
Casual Listener

Plan

Premium

Country

Brasil 

Device

(Notebook Acer)

Operating System

(Windows 10)

 

My Question or Issue

Since version 1.0.42 the software opens and closes instantly, even the uninstaller does not work.

 

3 Replies

Re: Software does not open

Rock Star 22
Rock Star 22

Hey @KeplerLeo, and welcome to the community.

Hope you're doing great! 

 

Could you try doing a clean reinstall of the app? If that doesn't help, please send me a screenshot of the error messages (if available), and provide me the following info: 

  • Device name
  • Operating system (exact)
  • App version 

Keep me posted :)

Billy-JRock Star 22
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Software does not open

KeplerLeo
Casual Listener

I already reinstalled several times and it did not work.

Does not show any error message the software does not open, only shows by 1s the process in the task manager.

The notebook I use is Acer Aspire E5, OS: Windows 10 PRO v1709.

The last version that works is 1.0.42.151.g19de0aa6 from that all have the same error.

Re: Software does not open

Rock Star 22
Rock Star 22

Hey again @KeplerLeo.

 

Thanks for the reply! Could you try installing the app from the windows store? 

 

Let me know how this goes :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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