Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • James335
  • Casual Listener
  • 60789 Views
  • 78 replies
  • 27 likes
  • 60789 Views
  • 78 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 83734 Views
  • 278 replies
  • 22 likes
  • 83734 Views
  • 278 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5978 Views
  • 1 replies
  • 6 likes
  • 5978 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146240 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146240 Views
  • 0 replies
  • 26 likes

Can't Find Friends to follow or new Facebook contacts

PlanPremiumCountry AustraliaDevicePCOperating SystemWindows 10 My Question or Issue I am unable to add new Facebook friends, even though I have recently added new friends on Facebook they are not coming up on the Spotify app (desktop or android)

  • Music Fan
  •   Plan Premium Country  Australia Device PC Operating System Windows 10   My Question or Issue    I am unable to add new Facebook friends, even though I have rece...
  • 464 Views
  • 0 replies
  • 1 likes
  • Friends
  • 464 Views
  • 0 replies
  • 1 likes

Problem with Installation

PlanPremiumCountryCzech Rep Operating SystemWindows 7 My Question or IssueHey guys, I have problem with installing Spotify. Before when I started app, it said that "SpotifyInstaller has crashed" but I got annoyed so I decided to uninstall and reinsta...

  • Newbie
  • Plan Premium Country Czech Rep    Operating System Windows 7   My Question or Issue Hey guys, I have problem with installing Spotify. Before when I started app, it said that "...
  • Andresst613
  • Newbie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Spotify doesn't show any device listed

PlanPremiumCountry USA Operating SystemWindows 10 My Question or IssueRecently my "Devices available" doesn't show any devices listed. Before it used to show about 3-4 device listed using my spotify and now there isn't any. I did a unisntall and rein...

  • Casual Listener
  • Plan Premium Country  USA   Operating System Windows 10   My Question or Issue Recently my "Devices available" doesn't show any devices listed. Before it used to show about 3-...
  • 350 Views
  • 0 replies
  • 3 likes
  • 350 Views
  • 0 replies
  • 3 likes

Connection between Iphone and windows

PlanpremiumCountry USDeviceIphone8 My Question or Issue My IPhone keeps appearing and disappearing from my connections list on Spotify both in the app and on my PC. If I play a song on my pc it will randomly connect and update the play bar on my phon...

  • Newbie
  •   Plan premium Country  US Device Iphone8   My Question or Issue  My IPhone keeps appearing and disappearing from my connections list on Spotify both in the app and on my...
  • 489 Views
  • 0 replies
  • 0 likes
  • 489 Views
  • 0 replies
  • 0 likes

Radio from Song is not longer infinite

PlanPremium CountryUSA Operating SystemWindows 10 My Question or Issue Radio from a song is no longer infinite. Before when the visible list would reach the last track, the rest of the tracks would nobe un-fade and it would continue. Now it's finite....

  • Roadie
  • Plan Premium   Country USA     Operating System Windows 10   My Question or Issue   Radio from a song is no longer infinite. Before when the visible list would re...
  • 468 Views
  • 0 replies
  • 8 likes
  • 468 Views
  • 0 replies
  • 8 likes

Solved!! No Sound and rapid skipping - USB sound device

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueSpotify skips every song before displaying "Spotify can't play this right now. ...". Every other program works fine. It seems like Spotify is unable to use the USB Soundcard (FiiO K3 U...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Spotify skips every song before displaying "Spotify can't play this right now. ...". Every other program works f...
  • Keydo
  • Casual Listener
  • 7288 Views
  • 5 replies
  • 1 likes
  • 7288 Views
  • 5 replies
  • 1 likes

Local files can't play

PlanPremium for FamilyCountryNorway Operating SystemW7 My Question or Issue I've tried to play local files before, with no success. (.mp3)Last night i tried again and suddenly it worked. Finaly. (.mp3)But when i tried to play same files today it's no...

  • Newbie
  • Plan Premium for Family Country Norway   Operating System W7   My Question or Issue  I've tried to play local files before, with no success. (.mp3) Last night i tried again a...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

radio can not get album radio

PlanFree/PremiumCountry canada Device lap top(Operating System(, Windows 10,etc.) My Question or Issue album station not working

  • Music Fan
  • Plan Free/Premium Country canada   Device lap top ( Operating System (, Windows 10,etc.)   My Question or Issue album station not working  
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

I can't install Spotify

PlanPremiumCountry TurkeyDevicePCOperating SystemWindows 8 My Question or Issue I had an error about updating Spotify and I want to reinstall it. I removed all files in my computer about Spotify (especially from Users/Appdata). Then i download the in...

  • Newbie
  • Plan Premium Country  Turkey Device PC Operating System Windows 8   My Question or Issue  I had an error about updating Spotify and I want to reinstall it. I removed all file...
  • jacksonville1
  • Casual Listener
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

installation does not open

PlanPRECountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan PRE Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Problem just started.. PLAYBACK FROM SPOTIFY WAS STOPPED .... Message

Windows 10 + Android (not sure version)PremiumUK Android and Windows platforms running to SONOS system with over 6 speakers ... Has been working fine until 30 minutes ago SPOTIFY IS NOW UNUSEABLE !!!

  • Regular
  • Windows 10 + Android (not sure version) Premium UK     Android and Windows platforms running to SONOS system with over 6 speakers ... Has been working fine until 30 minutes ago  ...
  • humeka
  • Regular
  • 1138 Views
  • 4 replies
  • 0 likes
  • 1138 Views
  • 4 replies
  • 0 likes

local files not playing on Windows 10?

PlanPremium Country USDeviceMicrosoft Surface Book 2Operating SystemWindows 10 My Question or Issue I was trying to load a bunch of .m4p songs from my computer into spotify, and they appeared in local files, but are unable to be played. The last resp...

  • Newbie
  • Plan Premium   Country  US Device Microsoft Surface Book 2 Operating System Windows 10   My Question or Issue  I was trying to load a bunch of .m4p songs from my comput...
  • humeka
  • Regular
  • 793 Views
  • 2 replies
  • 0 likes
  • 793 Views
  • 2 replies
  • 0 likes

Filtering out certain things from search

My Question or IssueHi - I'd like to know, if there is an option to filter out certain things from search results.For example I am using "soundtrack tag:new" search, but half of the results are Korean soap opera albums, which I do not want to have in...

  • Casual Listener
  •   My Question or Issue Hi - I'd like to know, if there is an option to filter out certain things from search results. For example I am using "soundtrack tag:new" search, but half of the resul...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Spotify.exe and SpotifySetup.exe not opening (no error message)

Plan PremiumCountry BrazilDevice PCOperating System Windows 10 My Question or Issue When I try to open spotify.exe I see the little loading icon on my mouse icon but nothing happens, not even an error message, there is no spotify process that opens n...

  • Newbie
  • Plan  Premium Country  Brazil Device  PC Operating System  Windows 10   My Question or Issue   When I try to open spotify.exe I see the little loading icon on ...
  • 1610 Views
  • 0 replies
  • 1 likes
  • not opening
    Windows 10
  • 1610 Views
  • 0 replies
  • 1 likes

Overlay option not in settings

Windows 8.1 64bit, Premium Subscription, Version 1.0.96.181.gf6bc1b6b, Spotify App 32bit(/shrug?) So I just started using Spotify after seeing a friend use it, and getting recommended. I saw one of those friends using their media buttons and getting ...

  • Newbie
  •       Windows 8.1 64bit, Premium Subscription, Version 1.0.96.181.gf6bc1b6b, Spotify App 32bit(/shrug?)   So I just started using Spotify after seeing a friend use it, a...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Song songs play/no sound other song fine. What's up?

PlanFreeCountryUSA DeviceDESKTOP PCOperating SystemVISTA My Question or IssueHi. Some songs show they are playing but no sound. I play a different song/band and there is sound without any adjustments or changes to my settings.2 particular bands I am ...

  • Newbie
  • Plan Free Country USA   Device DESKTOP PC Operating System VISTA   My Question or Issue Hi. Some songs show they are playing but no sound. I play a different song/band and there ...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Songs adds itself automatically in the same playlist

PlanPremiumCountry Sweden Operating SystemWindows 10 My Question or IssueMight be a wierd title but I'll try to break this down.I have a playlist where I've got alot of rock songs. That's the only playlist that I've had problem with. If I'm listening...

  • Newbie
  • Plan Premium Country  Sweden   Operating System Windows 10   My Question or Issue Might be a wierd title but I'll try to break this down. I have a playlist where I've got alo...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

failed to export some data

Windows 10 spotify appHello, recently everytime i open spotify im getting notification that"failed to export some data"no idea how to fix (unistaling=nothing happens) any solutions

  • Newbie
  •  Windows 10 spotify app Hello, recently everytime i open spotify im getting notification that"failed to export some data"no idea how to fix (unistaling=nothing happens) any solutions   &...
  • 320 Views
  • 0 replies
  • 3 likes
  • 320 Views
  • 0 replies
  • 3 likes

Cannot see my Network Attached Storage (NAS) under Local Files/Add a Source

I am in my initial 90-day trial of premium. I tried to add a source of local music, specifically my NAS which is where my music library is located. The list of folders in the drop down shows Network, but when I click on that, it does not then open (o...

  • Regular
  •   I am in my initial 90-day trial of premium. I tried to add a source of local music, specifically my NAS which is where my music library is located. The list of folders in the drop down shows ...
  • s0mm3r
  • Music Fan
  • 3249 Views
  • 3 replies
  • 0 likes
  • 3249 Views
  • 3 replies
  • 0 likes

Unwanted items

PlanPremiumCountry FranceDevicePCOperating System7 Pro My Question or IssueHelloHow to delete "derivative products" on artiste page on desktop spotify software ?How to delete "playlists" things below artiste ?How to personalize "Home page" : the play...

  • Casual Listener
  • Plan Premium Country  France Device PC Operating System 7 Pro   My Question or Issue Hello How to delete "derivative products" on artiste page on desktop spotify software ? How ...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes