Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1939 Views

0 replies

2 likes

  • 1939 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148875 Views

83 replies

27 likes

  • 148875 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

135153 Views

294 replies

22 likes

  • 135153 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11223 Views

1 replies

6 likes

  • 11223 Views
  • 1 replies
  • 6 likes

Black screen when opening Spotify

PlanFreeCountry UKDeviceHP EnvyOperating SystemWindows 10 My Question or IssueI turn on my laptop and open Spotify -> works fine. However, if I then open Spotify again (either with/without closing the first instance of Spotify) then it hangs on a bla...

Casual Listener

Plan Free Country  UK Device HP Envy Operating System Windows 10   My Question or Issue I turn on my laptop and open Spotify -> works fine.  However, if I then open Spoti...

samgould1

Casual Listener

2260 Views

5 replies

0 likes

  • 2260 Views
  • 5 replies
  • 0 likes

Can't play an entire artists discography?

PlanPremiumCountry USADeviceMy own custom PCOperating SystemWindows 10 My Question or Issue Hello. Today I was trying to play some C418 on Spotify and it wouldn't play. It keeps telling me "Spotify can't play this right now. If you have the file on y...

Visitor

  Plan Premium Country  USA Device My own custom PC Operating System Windows 10   My Question or Issue  Hello. Today I was trying to play some C418 on Spotify and it wo...

user-removed

Not applicable

620 Views

4 replies

0 likes

  • 620 Views
  • 4 replies
  • 0 likes

How to correct output 2.1 not 5.1

PlanFreeCountry AustraliaDeviceDesktopOperating SystemWindows 10 My Question or IssueHi I am playing Spotify on my desktop, outputting over HDMI to a Yamaha Rx-A3080 AV reciever.Audio comes out all 5 speakers not just the two front left and right (an...

Casual Listener

Plan Free Country  Australia Device Desktop Operating System Windows 10     My Question or Issue Hi   I am playing Spotify on my desktop, outputting over HDMI to a Ya...

Sebasty

Community Legend

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

Thumbs up and down missing?

Has the Thumbs Up and Down icons and associated capability been removed from Spotify? I no longer have them for followed Radio playlists on both the Spotify Desktop program and the iOS app. Edit: It appears if I create a new Radio playlist and am not...

Regular

Has the Thumbs Up and Down icons and associated capability been removed from Spotify? I no longer have them for followed Radio playlists on both the Spotify Desktop program and the iOS app.   ...

BANEoB

Casual Listener

2935 Views

9 replies

18 likes

  • 2935 Views
  • 9 replies
  • 18 likes

Accidentally unplugged headphones and now music won't play

A few minute ago, I unplugged my headphones from my PC by accident. I plugged them back in, but now no music will play. I keep clicking play/double-clicking playlists but nothing happens. I've tried restarting Spotify and using Task Manager to end th...

Roadie

A few minute ago, I unplugged my headphones from my PC by accident. I plugged them back in, but now no music will play. I keep clicking play/double-clicking playlists but nothing happens. I've tried ...

MegaVortex

Newbie

1769 Views

4 replies

0 likes

  • 1769 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution spotify setup wont open

PlanFreeCountry TurkeyDevicePCOperating SystemWIN 7 My Question or Issue i tried uninstalling my antivirus but it keeps on not opening or it just opens up a very small error box that sends something to microsoft

Casual Listener

  Plan Free Country  Turkey Device PC Operating System WIN 7   My Question or Issue  i tried uninstalling my antivirus but it keeps on not opening or it just opens up a...

Jemi

Spotify Legend

5255 Views

10 replies

1 likes

  • 5255 Views
  • 10 replies
  • 1 likes

Playlist filtering with CTRL+F is broken

Ctrl+F functionality in playlist seems to be somewhat broken (at least for non-english titles). I have the following playlist: https://open.spotify.com/user/andreishe/playlist/0ixY5gBr0hz2iCx6isehbs?si=Hj_jxuF-QuWTIu-1mRznVQ I opened it in the deskto...

Casual Listener

Ctrl+F functionality in playlist seems to be somewhat broken (at least for non-english titles).   I have the following playlist: https://open.spotify.com/user/andreishe/playlist/0ixY5gBr0...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Added new playlist i´ve never made (and never will...)

PlanPremiumCountry SpainDeviceG S7, PCOperating SystemAndroid Oreo, Windows 10My Question or Issue Hi allI think mine´s more than a problem but a punishment. From nowhere it appears a damned playlist at the top of my library´s playlists (Favourites? ...

Casual Listener

Plan Premium Country  Spain Device G S7, PC Operating System Android Oreo, Windows 10 My Question or Issue  Hi all I think mine´s more than a problem but a punishment. From n...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes

I have a high jitter internet connection, Spotify takes a long time to realize connection is back up

Hi, I am having trouble with Spotify going online and offline again in very long intervals. It can take 30 seconds or more for Spotify to recognize that the connection is available again, and during all that time, I cannot continue to view the artist...

Newbie

Hi, I am having trouble with Spotify going online and offline again in very long intervals.  It can take 30 seconds or more for Spotify to recognize that the connection is available again, and d...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

skip la musique directement par windows

PlanPremiumCountry Operating SystemWindows 10 My Question or Issue Je veux skip la musique sans entrer dans l'app spotify si y a un raccourci, jai vu y a ctrl fleche dr mais ca fonctionne pas

Newbie

Plan Premium Country     Operating System Windows 10   My Question or Issue  Je veux skip la musique sans entrer dans l'app spotify si y a un raccourci, jai vu y a ctrl f...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Solved!! Window Pane Sizing: Friend Activity pane missing with 175% Scaling

PlanPremiumDevice1920x1080 DesktopOperating SystemWindows 10 (tested with Sizer 4.0) My Question or Issue With a resolution of 1920x1080 and 175% scaling, the Friend Activity pane does not display. Compromise by adjusting to 150% scaling.According to...

Casual Listener

Plan Premium Device 1920x1080 Desktop Operating System Windows 10 (tested with Sizer 4.0)   My Question or Issue  With a resolution of 1920x1080 and 175% scaling, the Friend Activit...

vedevese

Newbie

2934 Views

2 replies

0 likes

Friend Activity
Interface
pixels
scaling
viewport
window pane size
  • 2934 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error when trying to launch installer.

PlanpremiumCountry usDevice(desktop pc)Operating System(Windows 10) My Question or Issue I am recieving the following error when trying to launch spotify for the first time : the procedure entry point pauhremovefilespecw could not be located in the d...

Newbie

Plan premium Country  us Device (desktop pc) Operating System (Windows 10)   My Question or Issue  I am recieving the following error when trying to launch spotify for the fi...

Katerina

Spotify Legend

3532 Views

1 replies

1 likes

  • 3532 Views
  • 1 replies
  • 1 likes

Solved!! Songs become unavailable after Spotify update

PlanPremiumCountryVietNam Operating SystemWindows 7My Question or IssueAfter I updated my Spotify app on Windows 7, some of my songs become unavailable (Killing the Mercy, Don't Get Me Wrong (And One); Gods and Monsters (Lana Del Rey)). I was able to...

Casual Listener

Plan Premium Country VietNam  Operating System Windows 7 My Question or Issue After I updated my Spotify app on Windows 7, some of my songs become unavailable (Killing the Mercy, Don't Ge...

OneByBoo

Roadie

1445 Views

1 replies

0 likes

  • 1445 Views
  • 1 replies
  • 0 likes

How to disable crossfade

Hello, I am using the desktop app on my windows 8.1 and I have the crossfade already disabled in settings, but when I pause and play the songs the crossfade is still there, how do I turn it off completely?

Newbie

  Hello,   I am using the desktop app on my windows 8.1 and I have the crossfade already disabled in settings, but when I pause and play the songs the crossfade is still there, how do I ...

DennyEMufc

Roadie

1795 Views

2 replies

0 likes

  • 1795 Views
  • 2 replies
  • 0 likes

Problems with the activity of the friends list

Hello, I have this problem a couple of months ago. When I start Spotify, I get the list of friends and their activity without problems, but after about 20 minutes at most, their activity stops as if they were not listening to anything. The next day r...

Newbie

Hello, I have this problem a couple of months ago. When I start Spotify, I get the list of friends and their activity without problems, but after about 20 minutes at most, their activity stops as if ...

OneByBoo

Roadie

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes

Spotify Offline Installer?

I have some problem when install Spotify (you can check it on my attachment). Is Spotify have an offline installer? If it have so where can i get it? Thank you

Newbie

  I have some problem when install Spotify (you can check it on my attachment). Is Spotify have an offline installer? If it have so where can i get it? Thank you

1827 Views

0 replies

1 likes

  • 1827 Views
  • 0 replies
  • 1 likes

Spotify not saving current song on shutdown

PlanPremiumCountry NLDevicePCOperating SystemWindows 10 My Question or IssueI've seen a few other topics like this but there was no answer/solution yet.But somehow on my Windows computer Spotify does not save current song and if I turn off my PC it w...

Visitor

Plan Premium Country  NL Device PC Operating System Windows 10   My Question or Issue I've seen a few other topics like this but there was no answer/solution yet. But somehow on ...

317 Views

0 replies

1 likes

  • 317 Views
  • 0 replies
  • 1 likes

Sound stops, but the song continues

PlanPremiumCountry NorwayDeviceWindowsOperating SystemWindows 10 My Question or IssueI've had this issue a while now.The sound completely stops, song continues, but worst of all, the entire app just stop functioning...While this is happening, (which ...

Casual Listener

Plan Premium Country  Norway Device Windows Operating System Windows 10  My Question or Issue I've had this issue a while now. The sound completely stops, song continues, but wors...

Karlka97

Casual Listener

456 Views

2 replies

0 likes

  • 456 Views
  • 2 replies
  • 0 likes

Spotify Crshing

PlanFree/PremiumCountry EnglandDevice HP Compaq Pro 6305 MT Hewlett-PackardOperating SystemMicrosoft Windows 10 ProVersion 10.0.17134 Build 17134System Type x64-based PCMy Question or Issueeverytime i try to open spotify app ,it crushingand dont work...

Newbie

Plan Free/Premium Country  England Device  HP Compaq Pro 6305 MT Hewlett-Packard Operating System Microsoft Windows 10 Pro Version  10.0.17134 Build 17134 System Type x6...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes