Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38639 Views
  • 75 replies
  • 25 likes
  • 38639 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66639 Views
  • 265 replies
  • 21 likes
  • 66639 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4673 Views
  • 1 replies
  • 6 likes
  • 4673 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144623 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144623 Views
  • 0 replies
  • 26 likes

Podcast tab in 'Your Library' deleted in new updated

PlanPremiumCountry Canada Operating System(iOS 10, Android Oreo, Windows 7.) My Question or Issue:I updated Spotify and it appears the podcast link under 'You Library' has been removed. There is no longer a way of seeing all followed podcasts anywher...

  • Casual Listener
  •   Plan Premium Country  Canada   Operating System (iOS 10, Android Oreo, Windows 7.)   My Question or Issue: I updated Spotify and it appears the podcast link under...
  • AlexNunes
  • Casual Listener
  • 533 Views
  • 4 replies
  • 3 likes
  • 533 Views
  • 4 replies
  • 3 likes

Superuser Contribution Overlay problem... still not fixed.

PlanPremium DeviceWindows PCOperating SystemW10 64bit My Question or Issue No matter what I do, I cannot turn off the media key overlay, I have to install a third party program to do this for me. Please fix this spotify! I have been a customer for ye...

  • Newbie
  • Plan Premium   Device Windows PC Operating System W10 64bit   My Question or Issue  No matter what I do, I cannot turn off the media key overlay, I have to install a third...
  • Jemi
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 4 likes
  • 291 Views
  • 1 replies
  • 4 likes

Superuser Contribution Overlay widget media keys Windows 10

PlanPremiumCountryChile DeviceLenovo T460Operating SystemWindows 10Spotify Version1.0.94.262.g3d5c231c My Question or Issue Hi!I've a lot of topics here with people complaining about the song banner in the top left corner in windows 10, but as a matt...

  • Newbie
  • Plan Premium Country Chile  Device Lenovo T460 Operating System Windows 10 Spotify Version 1.0.94.262.g3d5c231c   My Question or Issue  Hi! I've a lot of topics here with ...
  • Jemi
  • Spotify Legend
  • 840 Views
  • 1 replies
  • 0 likes
  • 840 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution A Question Regarding The Spotify Wrapped

Does it take into account offline songs that you play? Same applies for total time listened? Many thanks!

  • Regular
  • Does it take into account offline songs that you play? Same applies for total time listened?   Many thanks!  
  • Jemi
  • Spotify Legend
  • 10111 Views
  • 1 replies
  • 1 likes
  • Spotify
  • 10111 Views
  • 1 replies
  • 1 likes

Disable Play Queue?

PlanPremium Operating SystemWindows 10 My Question or Issue Hi. Is it possible to disable the play queue feature? I don't want any next song to start after the one I'm currently playing finishes. And I don't want to have to keep clearing the queue af...

  • Newbie
  • Plan Premium     Operating System Windows 10   My Question or Issue  Hi. Is it possible to disable the play queue feature? I don't want any next song to start after the on...
  • 466 Views
  • 0 replies
  • 0 likes
  • 466 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts don't appear in W10 app

PlanPremiumCountry FranceDevicePCOperating SystemW10 My Question or Issue Hi, The podcasts section doesn't appear on my desktop app. It appear on my phone but not on my PC anymore. I have to search podcast to play episodes. Tanks.

  • Casual Listener
  • Plan Premium Country  France Device PC Operating System W10   My Question or Issue  Hi,   The podcasts section doesn't appear on my desktop app. It appear on my phone ...
  • Jemi
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 1 likes
  • 513 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo ver la portada de los discos

PlanPremiumCountryGuatemalaDevicePCOperating SystemWindows 8.1 Pro My Question or Issue Hola, buenas noches.Tengo un pequeño problema que no encuentro como resolver. Cuando abro mi Spotify de escritorio no puedo ver la portada del disco en la parte d...

  • Newbie
  • Plan Premium Country Guatemala Device PC Operating System Windows 8.1 Pro   My Question or Issue  Hola, buenas noches. Tengo un pequeño problema que no encuentro como resolver. C...
  • Jemi
  • Spotify Legend
  • 4698 Views
  • 1 replies
  • 1 likes
  • Disco
    PC
    portada
  • 4698 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution my imported media won't work on my new computer...

my imported media won't work on my new computer in spotify. It works on my phone and on my other computer, but not on the new one. I checked the firewall, and gave permission to spotify. Didn't help... Does anybody have the same issue?

  • Newbie
  •   my imported media won't work on my new computer in spotify. It works on my phone and on my other computer, but not on the new one. I checked the firewall, and gave permission to spotify. Didn...
  • Jemi
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Web player issues at work

I get constant error messages when I try to use webplayer on work system. I understand it has to do with Spotify constantly updating proxy/ip address (?) which IT security policies cannot accept. Is there a work around?

  • Newbie
  • I get constant error messages when I try to use webplayer on work system. I understand it has to do with Spotify constantly updating proxy/ip address (?) which IT security policies cannot accept.&nbs...
  • 293 Views
  • 0 replies
  • 0 likes
  • Webplayer issues at work
  • 293 Views
  • 0 replies
  • 0 likes

Superuser Contribution iTunes Playlist Import

PlanFreeCountrySwedenDeviceWindows 10 Desktop (1.0.92.390.g2ce5ec7d) My Question or Issue I'm looking into permanently switching to Spotify, but I'd hate to lose my playlists. They're too many and too long to manually import. If I recall correctly, t...

  • Newbie
  • Plan Free Country Sweden Device Windows 10 Desktop (1.0.92.390.g2ce5ec7d)  My Question or Issue  I'm looking into permanently switching to Spotify, but I'd hate to lose my playlists....
  • Jemi
  • Spotify Legend
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Error

PlanPremiumCountryAustralia Operating SystemWindows 7 My Question or IssueAfter the latest update none of my playlists will load. It says at the top " Error. Could not load this playlist" The songs will play however the display is trash. Please help.

  • Newbie
  • Plan Premium Country Australia  Operating System Windows 7   My Question or Issue After the latest update none of my playlists will load. It says at the top " Error. Could not load ...
  • Jemi
  • Spotify Legend
  • 1013 Views
  • 1 replies
  • 1 likes
  • 1013 Views
  • 1 replies
  • 1 likes

Chromecast Audio & Spotify Premium

I experience that the sound quality playing Spotify on my mobile phone streaming to Chromecast Audio is very poor! Also streaming to Chromecast Audio controlled by Google Home ("... play Avicii Spotify on Chromecast"). I actually think the sound qual...

  • Newbie
  • I experience that the sound quality playing Spotify on my mobile phone streaming to Chromecast Audio is very poor! Also streaming to Chromecast Audio controlled by Google Home ("... play Avicii Spoti...
  • 542 Views
  • 0 replies
  • 1 likes
  • 542 Views
  • 0 replies
  • 1 likes

Offline Songs Storage setting has no effect

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueThe "Offline Songs Storage" location setting that specifies where Spotify should cache songs does not seem to work. Spotify does write a few files to the specified location but the bul...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue The "Offline Songs Storage" location setting that specifies where Spotify should cache songs does not seem to wo...
  • 459 Views
  • 0 replies
  • 3 likes
  • Cache
    Desktop
    settings
  • 459 Views
  • 0 replies
  • 3 likes

Songs work on Desktop but not in web or mobile.

PlanPremium CountryUnited States DeviceWindows 10 / Android Operating SystemWindows 10 / Android Oreo My Question or Issue I have a playlist of songs that were imported from my local iTunes library playlist. When it imported, understandably, many of ...

  • Newbie
  • Plan Premium   Country United States    Device Windows 10 / Android   Operating System Windows 10 / Android Oreo   My Question or Issue  I have a playlist o...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

How can I prevent Spotify from updating automatically?

PlanFreeCountry Spain Operating SystemWindows 10 I do not want to update my version of spotify, but when it starts it updates itself.I have tried:http://listasgeniales.blogspot.com/2013/02/como-impedir-que-spotify-se-actualice.htmlBut it does not wor...

  • Casual Listener
  • Plan Free Country  Spain   Operating System Windows 10   I do not want to update my version of spotify, but when it starts it updates itself. I have tried: http://listasgenia...
  • DennyEMufc
  • Roadie
  • 2053 Views
  • 1 replies
  • 2 likes
  • 2053 Views
  • 1 replies
  • 2 likes

Desktop overlay showing when turned off in settings

Everytime I launch Spotify I need to enable and re-disable the 'Show desktop overlay when using media keys' option to get it to work. I've done it for months but it's beginning to bother me.

  • Newbie
  • Everytime I launch Spotify I need to enable and re-disable the 'Show desktop overlay when using media keys' option to get it to work. I've done it for months but it's beginning to bother me.
  • Mantisentil
  • Community Legend
  • 270 Views
  • 1 replies
  • 2 likes
  • 270 Views
  • 1 replies
  • 2 likes

Spotify can't play this right now.

PlanPremiumCountryMalaysia Operating SystemWindows 10 My Question or IssueI can't seem to play ANY music at all on the spotify app on my PC. It works fine with spotify web and on my phone. I tried some solutions online and it didn't work. Not sure if...

  • Casual Listener
  • Plan Premium Country Malaysia    Operating System Windows 10   My Question or Issue I can't seem to play ANY music at all on the spotify app on my PC. It works fine with ...
  • xaszma
  • Casual Listener
  • 281 Views
  • 2 replies
  • 1 likes
  • 281 Views
  • 2 replies
  • 1 likes

2018 year statistics e-mail contains link to malicious website?

Plan Premium Country Germany Device PC, Outlook 2010 Operating System Windows 10 My Question or Issue I received an email from Spotify announcing the yearly review of what songs I heard most, etc., in 2018. Klicking the link provided to show these in...

  • Newbie
  • Plan Premium Country Germany Device PC, Outlook 2010 Operating System Windows 10   My Question or Issue I received an email from Spotify announcing the yearly review of what ...
  • LaloPech
  • Songwriter
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Radio issues

PlanFreeCountryDenmark DeviceDesktop pcOperating SystemWindows 10 My Question or Issue I've been having issues recently with the radio top not working, it just ends being"Error failed to load." please help

  • Newbie
  • Plan Free Country Denmark    Device Desktop pc Operating System Windows 10   My Question or Issue  I've been having issues recently with the radio top not working, it j...
  • 304 Views
  • 0 replies
  • 0 likes
  • Radio
  • 304 Views
  • 0 replies
  • 0 likes