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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 74678 Views
  • 79 replies
  • 27 likes
  • 74678 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Nekse
  • Casual Listener
  • 89484 Views
  • 285 replies
  • 22 likes
  • 89484 Views
  • 285 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6409 Views
  • 1 replies
  • 6 likes
  • 6409 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146896 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146896 Views
  • 0 replies
  • 26 likes

[BUG] Spotify Connect confuses the app about current playlist track

PlanPremiumCountryUSDeviceAllOperating SystemWindows 10 My Question or IssueNormally, clicking on the album art for any currently playing track jumps to that track in the playlist. However, if using Spotify Connect from another device, such as Androi...

  • Regular
  • Plan Premium Country US Device All Operating System Windows 10   My Question or Issue Normally, clicking on the album art for any currently playing track jumps to that track in the pla...
  • 336 Views
  • 0 replies
  • 1 likes
  • bug
  • 336 Views
  • 0 replies
  • 1 likes

Hello, I have a problem with spotify and chromecast

PlanFreeCountry DenmarkDeviceAcer laptopOperating System Windows 10Hello, I have a problem with spotify and chromecast, when i cast to the tv its stops, saying connection error even though it has internet and chromecast connection, it happens at rand...

  • Newbie
  •   Plan Free Country  Denmark Device Acer laptop Operating System  Windows 10 Hello, I have a problem with spotify and chromecast, when i cast to the tv its stops,  s...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music not playing when I switch audio output device

PlanPremiumCountry USADeviceWindowsOperating SystemWindows 7 My Question or Issue I frequently switch between speakers and headphones (turtle beach stealth 600). My speakers are plugged into the audio jack, and the headphones use a USB. When I turn t...

  • Newbie
  • Plan Premium Country  USA Device Windows Operating System Windows 7   My Question or Issue   I frequently switch between speakers and headphones (turtle beach stealth 600). ...
  • Testotapsa
  • Music Fan
  • 1602 Views
  • 1 replies
  • 3 likes
  • 1602 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotify glitches when output source is changed, Win7

PlanPremium Operating SystemWindows 7 My Question or IssueHello! I encountered a weird issue today:Whenever I change my sound output source (e.g. from speakers to headphones), Spotify still plays the song using the first sound source. The playing son...

  • Newbie
  • Plan Premium   Operating System Windows 7   My Question or Issue Hello! I encountered a weird issue today: Whenever I change my sound output source (e.g. from speakers to headphones...
  • Testotapsa
  • Music Fan
  • 798 Views
  • 3 replies
  • 4 likes
  • 798 Views
  • 3 replies
  • 4 likes

SpotifyInstaller.exe has stopped working

PlanFree Operating SystemWindows 7 My Question or IssueI've just registered on spotify and tried to download the desktop app, but whenever I click on the SpotifySetup to run it, the "SpotifyInstaller.exe has stopped working" window instantly pops up....

  • Newbie
  • Plan Free   Operating System Windows 7   My Question or Issue I've just registered on spotify and tried to download the desktop app, but whenever I click on the SpotifySetup&nbs...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Minor issue with "fans also like" sidebar button

So, there's a small bug that's been annoying me for a long time.Steps to reproduce:1. Open spotify2. Go to any artist's page3. Click "Fans also like" link on the side4. Click back button on topleftExpected result: It goes back to artist's page.Actual...

  • Newbie
  • So, there's a small bug that's been annoying me for a long time. Steps to reproduce: 1. Open spotify 2. Go to any artist's page 3. Click "Fans also like" link on the side 4. Click back button ...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Playlist icon on bottom left?

PlanPremiumCountry CanadaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueStupid question but laptop used to have the album picture of the song that was playing on the bottom left of the screen on the desktop app and on my desktop i am ...

  • Newbie
  •   Plan Premium Country  Canada Device Desktop PC Operating System Windows 10   My Question or Issue Stupid question but laptop used to have the album picture of the song tha...
  • unclesilas
  • Roadie
  • 833 Views
  • 1 replies
  • 0 likes
  • 833 Views
  • 1 replies
  • 0 likes

Local Files won't download on iPhone

My Question or IssueMany people have the same problem, but most of the solutions I've seen don't apply to the problem I'm having. So Local Files USED TO WORK and I used to be able to download the music I had in local files but then suddenly it stoppe...

  • Music Fan
  • My Question or Issue Many people have the same problem, but most of the solutions I've seen don't apply to the problem I'm having. So Local Files USED TO WORK and I used to be able to download ...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Unusable Windows application with 4K screen due to lags

PlanPremiumCountryUK DeviceLenovo ThinkPad X1 ExtremeOperating SystemWindows 10 My Question or IssueI'm using Spotify 1.0.96.181.gf6bc1b6b for Windows. My laptop has a 4K screen with high resolution (3840x2160). I can run anything smoothly and even s...

  • Newbie
  • Plan Premium Country UK  Device Lenovo ThinkPad X1 Extreme Operating System Windows 10   My Question or Issue I'm using Spotify 1.0.96.181.gf6bc1b6b for Windows. My laptop ha...
  • 699 Views
  • 0 replies
  • 2 likes
  • 699 Views
  • 0 replies
  • 2 likes

Réintallation de Spotify impossible

PlanPremiumCountry FranceOperating System(Windows 10 Ver 1803) My Question or Issue Bonjour, j'ai tenté de réinstaller Spotify mais le "Spotify Launcher" ne se lance pas enfin il apparaît que quelques milisecondes dans le gestionaire des tâches et di...

  • Newbie
  • Plan Premium Country  France Operating System (Windows 10 Ver 1803)   My Question or Issue  Bonjour, j'ai tenté de réinstaller Spotify mais le "Spotify Launcher" ne se lance pa...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Tab Limit

PlanFreeCountryPerúDeviceLaptopOperating SystemWindows 7 Spotify says I've got too many tabs open, even though I've used the "close all my log-ins" option and cleared my caché, and I can't use the web player when it used to be fine a few weeks ago.

  • Newbie
  • Plan Free Country Perú Device Laptop Operating System Windows 7   Spotify says I've got too many tabs open, even though I've used the "close all my log-ins" option and cleared my caché,...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Artists I'm following don't appear

My Question or IssueI follow quite a few artists (over 300) and I've noticed that there are quite a few that do not show up in my following tab. At all. Whats the point of following them if I don't have a nice place to go through a list and find them...

  • Regular
  • My Question or Issue I follow quite a few artists (over 300) and I've noticed that there are quite a few that do not show up in my following tab. At all. Whats the point of following them if I don't...
  • 378 Views
  • 0 replies
  • 2 likes
  • 378 Views
  • 0 replies
  • 2 likes

How to store on phone but not desktop?

PlanPremiumCountry DeviceS9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm trying to "save" music for offline use on my phone only. I don't want the files saved on my computer as well. I get the impression that it is...

  • Visitor
  •   Plan Premium Country   Device S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm trying to "save" music for offline use on ...
  • rpenn
  • Gig Goer
  • 2102 Views
  • 3 replies
  • 0 likes
  • 2102 Views
  • 3 replies
  • 0 likes

Radio playlist option removed?

You used to be able to navigate from a playlist directly to its radio channel using the three dotted lines button next to the cover photo. Now that option seems to have been removed? Why?

  • Music Fan
  •   You used to be able to navigate from a playlist directly to its radio channel using the three dotted lines button next to the cover photo. Now that option seems to have been removed? Why?
  • 326 Views
  • 0 replies
  • 2 likes
  • 326 Views
  • 0 replies
  • 2 likes

Songs in Playlist Starting at :15-1:00??

Plan PremiumDeviceLenovo desktopOperating SystemWindows 10 SOOOO this is apparently an issue that has existed in some form or another for various users for 6+ years. I'm hoping the sudden onset for me is a sign that it's a temporary feature that will...

  • Casual Listener
  • Plan   Premium Device Lenovo desktop Operating System Windows 10     SOOOO this is apparently an issue that has existed in some form or another for various users for 6+ years....
  • sbee619
  • Casual Listener
  • 807 Views
  • 4 replies
  • 0 likes
  • intro missing
    Playback issues
  • 807 Views
  • 4 replies
  • 0 likes

Superuser Contribution Error al instalar Spotify

PlanFreeCountrySpainDevicePCOperating SystemWindows 7 Desde hace unos dias me fallaba Spotify, cuando lo abria me daba un error en linea y se cerraba el programa ("APPCRASH"), decido desinstalar y volver a instalar de nuevo, y ya ni siquiera lo insta...

  • Newbie
  •   Plan Free Country Spain Device PC Operating System Windows 7   Desde hace unos dias me fallaba Spotify, cuando lo abria me daba un error en linea y se cerraba el programa ("APPC...
  • Jemi
  • Spotify Legend
  • 5396 Views
  • 1 replies
  • 0 likes
  • 5396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Uploaded songs from local files won’t show up/play on mobile

PlanPremiumCountry USDeviceiPhone XS MaxOperating SystemiOS 12 My Question or Issue I have previously downloaded songs to Spotify from my local files on a desktop and have been able to listen to them on the mobile app. One day the songs I had downloa...

  • Newbie
  •   Plan Premium Country  US Device iPhone XS Max Operating System iOS 12   My Question or Issue  I have previously downloaded songs to Spotify from my local files on a d...
  • Jemi
  • Spotify Legend
  • 4068 Views
  • 1 replies
  • 1 likes
  • 4068 Views
  • 1 replies
  • 1 likes

Superuser Contribution Friend Feed not updating correctly

My friend activity on my Windows laptop stopped working about 2 months ago. If I don't restart spotify then everyone on my list listened to their last songs approximately the same number of days (Like everyone last listened 2 days ago). It used to wo...

  • Newbie
  • My friend activity on my Windows laptop stopped working about 2 months ago. If I don't restart spotify then everyone on my list listened to their last songs approximately the same number of days (Lik...
  • Jemi
  • Spotify Legend
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

Superuser Contribution friend activity not showing

PlanPremiumCountry swedenDeviceDesktopOperating SystemWindows 10 Issuei cant see what my friends are playing, the friends activity is active and it keeps saying find friends to see what friends are playing but i follow my whole friendlist and it does...

  • Newbie
  •   Plan Premium Country  sweden Device Desktop Operating System Windows 10   Issue i cant see what my friends are playing, the friends activity is active and it keeps saying ...
  • Jemi
  • Spotify Legend
  • 6788 Views
  • 1 replies
  • 0 likes
  • 6788 Views
  • 1 replies
  • 0 likes

Spotify Connect Devices Not Listed In Windows App

PlanPremiumCountryDEOperating SystemWindows 10 Hey Guys ,for a few weeks now i am not able to "connect" the spotify windows10 app to any other devices (neither iPhone nor cromecast audio). inside the windwos app my devices are not listed. when i use ...

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  • Newbie
  • Plan Premium Country DE Operating System Windows 10   Hey Guys , for a few weeks now i am not able to "connect" the spotify windows10 app to any other devices (neither iPhone nor crome...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes