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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2130 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

151347 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

139720 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11302 Views

1 replies

6 likes

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[Desktop] Problem when connection lost to bluetooth headphone

PlanPremiumCountryTurkeyDeviceHP LaptopOperating SystemWindows 8 My Question or IssueWhen listening with a bluetooth headphone, if connection is lost at some point, track pauses, pause button becomes unresponsive. After this point, if I close the app...

Newbie

  Plan Premium Country Turkey Device HP Laptop Operating System Windows 8   My Question or Issue When listening with a bluetooth headphone, if connection is lost at some point, t...

339 Views

0 replies

1 likes

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Display settings - background and font colour

PlanFree/PremiumCountry SpainDeviceDesktopOperating SystemLinux Mint My Question or Issue I find the black background with grey font difficult to read in some cases.Is there any way of changing the theme/colour to black or dark font on a white backgr...

Newbie

Plan Free/Premium Country  Spain Device Desktop Operating System Linux Mint       My Question or Issue   I find the black background with grey font difficult to ...

357 Views

0 replies

0 likes

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Sonos (as a Spotify device)

PlanPremiumCountry USADevice(PC)Operating System(Windows 10,etc.) My Question or IssueI can play Spotify from the Sonos APPS, however, I used to see all 3 of my house's Sonos Zone players within the Spotify Desktop Application. I can see all my other...

Newbie

Plan Premium Country  USA Device (PC) Operating System (Windows 10,etc.)   My Question or Issue I can play Spotify from the Sonos APPS, however, I used to see all 3 of my house's ...

353 Views

0 replies

0 likes

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Spotify + Discord = No Bueno

So, Spotify usually runs no problems. However, as soon as I join a call on Discord, the sound mutes itself. It shows the song is playing, but it doesn't broadcast the sound. I've fully uninstalled and reinstalled both apps, I've checked my volume mix...

Newbie

So, Spotify usually runs no problems. However, as soon as I join a call on Discord, the sound mutes itself. It shows the song is playing, but it doesn't broadcast the sound. I've fully uninstalled an...

phfez

Visitor

28647 Views

4 replies

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Daily Mix not showing, but on phone it shows 2 daily mixes.

PlanFreeCountry BulgariaDevicePCOperating SystemWindows 10 My Question or IssueSo whenever i try to play my daily mixes from my pc. They don't show, but on android they do! I have to like them from my phone, so i can play them on my pc! I tried to so...

Newbie

  Plan Free Country  Bulgaria Device PC Operating System Windows 10   My Question or Issue So whenever i try to play my daily mixes from my pc. They don't show, but on andro...

426 Views

0 replies

0 likes

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Payment and Premium for Family Issues

PlanPremiumCountry Mexico My Question or Issue I have a suscription to a Familar Plan on Spotify which charges monthly to a credit card. This month, the payment was authorized on the card and the money has been charged, but Spotify says that the paym...

Newbie

  Plan Premium Country  Mexico  My Question or Issue  I have a suscription to a Familar Plan on Spotify which charges monthly to a credit card. This month, the payment was a...

356 Views

0 replies

0 likes

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spotify program opens automaticly

hello!the app for some reason opens up automatically every time on turning on my computer. couldn't find any option on the win desktop program to change it.how can I stop the auto open?

Newbie

hello! the app for some reason opens up automatically every time on turning on my computer. couldn't find any option on the win desktop program to change it. how can I stop the auto open?

user-removed

Not applicable

411 Views

1 replies

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Solved!! when i open a spotify internet player , it told me that i open too much pages .

when i open a spotify internet player , it told me that i open too much pages .but i only open one page . how should i do .

Casual Listener

when i open a spotify internet player , it told me that i open too much pages .but i only open one page . how should i do .

OneByBoo

Roadie

698 Views

3 replies

0 likes

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App crash after change a output source

DevicePCOperating SystemWindows 7My Question or IssueI start playing a song and change output source from USB headset to jack. Player just loop a 1 second of song and can't stop normal. Re-install don't help.My steps:1. Play song2. Choose JACK output...

Newbie

  Device PC Operating System Windows 7 My Question or Issue I start playing a song and change output source from USB headset to jack. Player just loop a 1 second of song and can't sto...

Sebasty

Community Legend

458 Views

1 replies

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Explicit songs blocked on desktop app

I can't seem to listen to any content marked as explicit on the Desktop version of spotify. Even if it is allowed on the same account on the mobile version, the moment I try to listen to something explicit on destop it just gives me the error message...

Newbie

I can't seem to listen to any content marked as explicit on the Desktop version of spotify. Even if it is allowed on the same account on the mobile version, the moment I try to listen to something ex...

OneByBoo

Roadie

16839 Views

1 replies

1 likes

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Computer monitor going to sleep stops playback

PlanPremiumCountry USDeviceDesktop PCOperating SystemWindows 10 My Question or Issue When the monitor goes to sleep the playback stops. This was supposedly addressed over a year ago here in an update, but either it didnt work or has broken since then...

Casual Listener

Plan Premium Country  US Device Desktop PC Operating System Windows 10   My Question or Issue  When the monitor goes to sleep the playback stops.  This was supposedly ad...

434 Views

0 replies

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Album Organizing

Plan PremiumCountry USADevice PC DesktopOperating System Windows 7My Question or IssueI would like to organize my albums just as you would organize iPhone apps. That is to be able to click on album cover and with the cursor drag and drop the album to...

Regular

Plan  Premium Country  USA Device PC Desktop Operating System  Windows 7 My Question or Issue I would like to organize my albums just as you would organize iPhone apps. That ...

283 Views

0 replies

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Local files will sometimes not play on Spotify desktop on shuffle

PlanPremiumCountryU.S. DeviceiPhone XSOperating SystemiOS 12, Windows 10My Question or IssueLocal files play fine on my iPhone Spotify app because it's downloaded so it has a direct file reference, but I have a playlist full of local files that I lik...

Regular

Plan Premium Country U.S.  Device iPhone XS Operating System iOS 12, Windows 10 My Question or Issue Local files play fine on my iPhone Spotify app because it's downloaded so it has a d...

441 Views

0 replies

0 likes

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Solved!! Win10 Storage Location

Plan: PremiumCountry: USADevice: PCOperating System: Windows 10 I've got a new PC, with a C: Drive SSD, and three 4 GB harddrives. Naturally, I have Zero interest in filling up the SSD with a bunch of unnecessary low priority storage. I was able to i...

Music Fan

Plan:  Premium Country:  USA Device:  PC Operating System:  Windows 10   I've got a new PC, with a C: Drive SSD, and three 4 GB harddrives. Naturally, I h...

mr_archer

Music Fan

972 Views

4 replies

0 likes

PC Storage
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Deleting Local Files

I am trying to delete local files from my Spotify and nothing is working.I found a forum on here that said to:Close SpotifyNavigate to "%appdata%\Spotify\Users\" in your file browser.There should be a folder "username-user" - enter the folder.Delete ...

Newbie

  I am trying to delete local files from my Spotify and nothing is working. I found a forum on here that said to: Close Spotify Navigate to "%appdata%\Spotify\Users\" in your fil...

Harneet

Music Fan

785 Views

1 replies

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Local Files Not there (Windows)

I'm trying to acsess my local files but it literally is not showing up for me to select. How can I fix this?

Newbie

I'm trying to acsess my local files but it literally is not showing up for me to select. How can I fix this?   

OneByBoo

Roadie

322 Views

1 replies

0 likes

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Black screen when opening Spotify

PlanFreeCountry UKDeviceHP EnvyOperating SystemWindows 10 My Question or IssueI turn on my laptop and open Spotify -> works fine. However, if I then open Spotify again (either with/without closing the first instance of Spotify) then it hangs on a bla...

Casual Listener

Plan Free Country  UK Device HP Envy Operating System Windows 10   My Question or Issue I turn on my laptop and open Spotify -> works fine.  However, if I then open Spoti...

samgould1

Casual Listener

2286 Views

5 replies

0 likes

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Can't play an entire artists discography?

PlanPremiumCountry USADeviceMy own custom PCOperating SystemWindows 10 My Question or Issue Hello. Today I was trying to play some C418 on Spotify and it wouldn't play. It keeps telling me "Spotify can't play this right now. If you have the file on y...

Visitor

  Plan Premium Country  USA Device My own custom PC Operating System Windows 10   My Question or Issue  Hello. Today I was trying to play some C418 on Spotify and it wo...

user-removed

Not applicable

632 Views

4 replies

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How to correct output 2.1 not 5.1

PlanFreeCountry AustraliaDeviceDesktopOperating SystemWindows 10 My Question or IssueHi I am playing Spotify on my desktop, outputting over HDMI to a Yamaha Rx-A3080 AV reciever.Audio comes out all 5 speakers not just the two front left and right (an...

Casual Listener

Plan Free Country  Australia Device Desktop Operating System Windows 10     My Question or Issue Hi   I am playing Spotify on my desktop, outputting over HDMI to a Ya...

Sebasty

Community Legend

705 Views

1 replies

0 likes

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Thumbs up and down missing?

Has the Thumbs Up and Down icons and associated capability been removed from Spotify? I no longer have them for followed Radio playlists on both the Spotify Desktop program and the iOS app. Edit: It appears if I create a new Radio playlist and am not...

Regular

Has the Thumbs Up and Down icons and associated capability been removed from Spotify? I no longer have them for followed Radio playlists on both the Spotify Desktop program and the iOS app.   ...

BANEoB

Casual Listener

2946 Views

9 replies

18 likes

  • 2946 Views
  • 9 replies
  • 18 likes