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[bshefcox]

Plan

Premium

Country

US

Device, Operating System

Windows 11 23H2 PC

My Question or Issue

I'm at my wit's end, this is only happening on Windows Desktop / Windows 11 23H2

Chrome
Edge
Desktop App

(Firefox works!)

I suspect there is some Windows API that these browsers reference that is somehow not connecting to the internet.

Can you please find out why Firefox connects tot he web services differently? Any clue would be appreciated!

Thank you!

[Lyubka]

Hey @bshefcox,

Thank you for reaching out here in the Community.

This sounds a bit odd and we'll do our best to help you out here.

Would you mind testing this with a different account? If a family member has a Spotify account, it'd be great to ask them to log in on your device (and the aforementioned browsers) to see if they'll be able to reproduce the issue. This will help us understand if it's account related or not. 

We'd also recommend giving this a try on a different network, for example try to connect to another Wi-Fi or test with a hotspot network (if possible). 

In case you're still experiencing this, could you let us know what content you're trying to access? 
 

Hope this helps. We'll be on the lookout for your reply. 

[bshefcox]

Thank you for the reply, Lyubka,

I tried logging with a different account and get the same result. I suspect it is a misconfiguration on my Windows network settings which Firefox bypasses, as my other devices on the same network work as expected.

If it rings any bells, when I try to redirect to my account profile view, Spotify automatically redirects me to a /de-en url and get a message saying this "page doesn't exist." I'm not in Germany, should be us-en, I would guess.

Thanks again.

[Lyubka]

Hey @bshefcox,

Thanks for keeping in touch.

You can try changing your network profile (If it's currently set on public, set it to private) and configure your Firewall's settings so that it doesn't block Spotify.

It's also a good idea to check if your antivirus software has any network management functions and turn them off temporarily.

If the inconvenience persists after this troubleshooting, we'd suggest that you reach out to your internet provider, so they can do further checks on the network. 

Hope this helps. If you need anything else, the Community is here for you.

[Taosi]

Hello, I have the same issue, although I did not change anything in my network configuration and it doesn't work on Firefox either (so not on Windows, not on any browser, only on Android phone). Also, Premium account, don't have others to check.

[violetcities]

I've got the same problem. I was listening to music only two hours ago, nothing about my setup changed. The homepage doesn't load, no playlists load, search doesn't load... It's the same in the web player. I asked a friend to check on his PC and he has the same issue.

(Windows 11, Germany, Premium)

[bshefcox]

Thank you, Lyubka!

You led me to a solution. I didn't switch my network to Private, but upon inspecting this option, it was not available and discovered there may be something corrupt and incomplete about my Network setup.

So, I went to Settings > Network & internet > Advanced network settings > Network reset

and decided to click "Reset now." My PC rebooted... and volia, I can now login to Spotify on Chrome and Edge!

Thank you -- hopefully this solution helps others.

[violetcities]

Well it seems to work again for me. I didn't do anything to try and fix it so idk what happened there.

[zundf]

Meldung sobald ich die App oder den Webplayer aufrufe: "Irgendwas ist schiefgelaufen. Versuche die Seite erneut zu laden". Egal ob Webplayer oder App, das gleiche Problem.

[Vasil]

Hey @zundf,

Hope you don't mind us replying in English 🙂
 

We moved your post to this thread as it looks to me like the issue might be the same one.
Please carefully read the replies here and go over the troubleshooting steps performed by your fellow users.

In case they don't help, let us know what you've tried and we'll gladly take a further look into what else can be done. 

Many thanks! Hope this helps.

[Divine_Eidolon]

I'm suddenly having a similar issue; I will start to play something and then after a few minutes I will get the 'something went wrong' error message though my music will continue to play
This has only happened very recently and I haven't changed or updated anything but I attempted a restart anyway and have tried on incognito to no avail; I do not have other people's accounts to test it with
Any suggestions?

[Joan]

Hi @Divine_Eidolon,

Thanks for the reply.

The issue you're referring to is on the web player, correct? If so, then be advised that there is a known Ongoing Issue currently about similar errors in the web player. Follow that thread, provide the relevant info and try any troubleshooting suggested.

Let us know if you need anything else. 

[bellalacrovn]

Plan

Free/Premium

My Question or Issue

Whenever i try to access a playlist, album or artist's account on web player, it comes up with "something went wrong" or "cant find artist". Works fine on my phone, though.

[yalcines]

Hi,
This problem occurs on Mac with a premium account !

[yalcines]

prntscreen on mac app(apple slicon)

[mmgogus]

I have the same problem.

[vandyke22]

The thing worked for me is in the app top left corner, there is 3 dots, from there Help > Troubleshooting > Reset App data and Restart

[zamancalan]

have some problem. plz have a valid solution

[Naweka]

Hey, I've had the same problem for two days and tried many solutions, such as playing with the firewall, antivirus, network and countlessly deleting and redownloading the app, but this "Help > Troubleshooting > Reset App data and Restart" magically just worked for me. Thank you!

[Alpiinoo]

I have same problem.