Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Songs not playing and open.spotify.com is unreachable

Songs not playing and open.spotify.com is unreachable

 

I am running the desktop version of spotify on Win10. Since about a week ago, I was unable to play any songs on spotify. When I click the play button, it just changes to the pause icon and nothing happens. Also my favorite songs list appears to be empty, I suspect that the app cannot fetch the list from the server. I tried going to the web player, but the address open.spotify.com is unreachable for me.

Things I tried to solve this:
Logging in and out.

Reinstalling Spotify.

Reinstalling Spotify with deleting cache in %appdata%.

Restarting PC.
Trying a browser.
Trying a different browser.

Pinging open.spotify.com from CMD promot (host could not be found).
Changing my DNS server to 1.1.1.1 and the alternative server to 8.8.8.8  and then pinging (host could not be found).

I would really appreciate any help with this issue.

Reply
1 Reply

Hey @Lampicka and welcome to the Community.
Hope you're doing great!

 

Could you chec if you've the same issues as the users in this Ongoing Issues thread?

If you do I'd suggset adding your vote and details there as well as following the thread for future updates.


Thanks 🙂

Suggested posts