Spotify Ads infected by viruses?

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Spotify Ads infected by viruses?

balong48
Casual Listener

Hello, just today I got an ad in spotify that was a fake windows security window (in the ad box) and said my computer was infected. I know virus fake that and am not saying my computer is infected. At first I just dismissed it cause it disappeared and said oh maybe my laptop has a virus (I don't have security on that laptop cause I hardly use it) and went on with my day. Just a few moments ago I saw an ad in spotify (on my secured Desktop) with a web address that said "failed to load..." I dont remember the full message but it listed a URL that looked very suspicious. Shortly after that ad disappeard Norton had come up and said 3 malicious attacks were blocked. This raised concern because it happened on a secure computer too. Luckily norton stopped the attacks. Could other users confirm whether this is happening to you as well or if it's just me. Please look into this Spotify as this is a security concern not only for me but I assume other users as well.

 

Thanks,

Brandon

 

EDIT!: I have dug into Norton and found the Web Address as well as the IP that tried attacking my computer. The web address blocked is the same as the one that popped up in my Spotify Ad bar at the bottom of the screen. Attached are the details from Norton.

 

[UPDATE - 2.09.2013]: We're happy to say we haven't seen any new or reoccurring reports of this so we're going to lock this thread. If you're experiencing any new issues, feel free to post a new thread in the appropriate board. Thanks everyone!

 

spotifyattacks.png
34 Replies

Re: Spotify Ads infected by viruses?

aerhx
Casual Listener
This is absolutely bull! I swear, if my computer is now infected by an ad that was displayed on spotify, I will sue!

Re: Spotify Ads infected by viruses?

balong48
Casual Listener

That looks to be the same website that I was attacked by. Hopefully spotify will look into this and report back to us as soon as possible and we will have an answer soon.

Re: Spotify Ads infected by viruses?

aerhx
Casual Listener

I've never had a virus on this computer before, but now all the sudden I have two and i'm not even done scanning. Spotify, I swear to god, I will sue if ANYTHING is on this computer is caused by that ad hijack.

Re: Spotify Ads infected by viruses?

Yoshata
Newbie

This just happened to me a little while ago, too. Norton blocked 2 attacks that sound exactly like what the original poster described. An "ad" appeared at the bottom with just a link against a white background, and I thought, "haha, that ad is glitching". Joke's on me. It was malicious.

 

I just got my free account yesterday and I'm very frustrated and disappointed. I was very excited to use the free version of Spotify. Now I'm afraid to, so forget about it! At least until I can do a monthly subscription, I'm not using the service anymore.

 

Re: Spotify Ads infected by viruses?

Taylor
Community Legend

HI everyone!

 

Firstly, although I don't work for Spotify, I apologise for the inconvenience this will have caused you. I am going to escalate this to the staff so they can take a look as to why and how the virus ads got onto Spotify. Inappropriate ads are bad enough, let alone viruses!

 

Anthony :)

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Re: Spotify Ads infected by viruses?

Adam
Roadie

Hi everyone,

 

Thanks for letting us know about this. We'll get it looked into and we'll post back here as soon as we hear anything.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Re: Spotify Ads infected by viruses?

balong48
Casual Listener

Thank you!

Re: Spotify Ads infected by viruses?

Arsam
Casual Listener

Yes, I have noticed the fake AV ad too.  It is something I did not expect from Spotify, but knew it was an malicious ad instantly.

Things like this, are very concerning.  With this going around, it makes me worry about personal information.  Is the Spotify database itself infected, putting our personal information at risk?

 

I own a Facebook page called Online Security Keeper, and provide support for virus removal, as well as speeding up a computer that is slower than it should be.

If anybody needs help, feel free to contact my page.

Re: Spotify Ads infected by viruses?

Rollo_
Roadie

A good hosts file will block nearly all of the print ads, other than the ones that originate from Spotify.  I've noticed a lot of them originate from doubleclick.net.  I'll wager a guess that one of the ad suppliers has been compromised.

 

Spybot Search & Destroy will install one for you or try http://winhelp2002.mvps.org/hosts.htm

I use both.  My host file is 558kb and I don't notice any slowdown in browsing.  YMMV.

 

 

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