Spotify App Desktop Windows 10 Doesn't Work

[Darkforce0]

Plan

Premium

Country

Italy

Device

(Pc)

Operating System

(iWindows 10)

My Question or Issue

After the login in the spotify desktop the app show me that all playlist are empty.

It work with web player and on smartphone app.

[SoundShots]

Hi Darkforce0!

Thanks for posting in the Spotify Community.

I suggest you to do a clean reinstall of the Desktop app following these steps.

Let me know if this helps.

Cheers!

[Elena · Accepted solution]

Hey there @Darkforce0!

Thanks for reaching out and welcome to the Community!

As @SoundShots suggested starting with a clean reinstall is a great idea.

If your issue still persists we can recommend following the steps bellow: 

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. Go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them
7. Save your changes and restart Spotify

Let us know how you get on! We'll be here in case you have any further questions.

[Darkforce0]

Thank you very much finally I can use spotify. Great community!

[Ivan]

Hey @Darkforce0, 

Thanks for keeping us in the loop. 

We’re happy to hear this is fixed for you. Now you can enjoy your music with Spotify again. 

Stay safe!