Spotify Version not showing updates available

[NeilDavF]

Plan

Free/Premium

Country

New Zealand

Device

Desktop

Operating System

(iOS 10, Android Oreo, Windows 10, etc.)

My Question or Issue

[Ivelina]

Hey @NeilDavF,

Thanks for posting here in the Community!

So far, we haven't seen many reports of this and to check and see if it makes any difference we recommend downloading Spotify directly from our website here.

If the issue persists, it'd be very helpful if you could send us a screenshot or two, showing how the app looks like from your end. You can attach the picture to your next response by using the Insert image option in the post editor. Only make sure not to send any private info.

Keep us in the loop! 

[NeilDavF]

I had sent a response to your reply with my Screenshot  to support.spotify.com.

In my response I pointed out that in my initial post I had mentioned that I had already tried downloading from Spotify Site but got a "version is already installed -open it or NO" same message as from Filepuma and Microsoft store.

The problem still persists

NeilDavF

[Elena]

Thanks for getting back to us, @NeilDavF.

Could you instead attach the screenshot to your next response here by using the Insert image option in the post editor? Unfortunately, we haven't received one in the Community and it'd be helpful to check. Only make sure not to send any private info.

Hope to hear from you soon.

[NeilDavF]

Hi Elena,

Screenshot attached from my Spotify login page.

One needs to zoom to size 200% to be able to read.

My profile picture is top right corner

Regards

NeilDavF

[Lyubka]

Hey @NeilDavF,

Thank you for keeping in touch.

Unfortunately, we still cannot see your attached files.

We apologize if this is an error on our end but just to be sure (as this hasn't happened anywhere else yet) - could you reply to this thread one more time? Make sure to attach your screenshot either directly in your reply box (by dragging and dropping it) or in the field below it?

Try both options just in case and we'll see how things go! 

[NeilDavF]

Hi Lyubka  ,despite the arrow below saying drag file here ,it won't but shows in square below,

BUT  when I click on it -the attached file it will not open on this site. Maybe -it can only open at your end?

[Yordan]

Hi @NeilDavF,

Thanks for the screenshots!

Do you see Spotify in the list of Apps & features on your PC? If yes, you can uninstall it via the uninstall key and download it again either from our website or the Microsoft Store.

If you can't see it there, I'd recommend trying out the steps posted here to see if they do the trick for you.

Hope you get this sorted out. Cheers!

[NeilDavF]

Hi Jordan, as mentioned in my initial post Spotify Help states that one can uninstall and reinstall the application BUT then one will need to manually go through and select songs/tunes to show on one's playlists. This will take a lengthy period of time plus I  probably could not remember all my previous choices.

A few years ago I used to take Spotify Updates from Filepuma and could update without losing all my music. That is no longer available.So ,assuming I do not have the difficulty me ntioned by several other Community Members in being unable to uninstall Spotify ,how can I uninstall it and reinstall it withoput losing all my existing music tracks/

[Yordan]

Hey @NeilDavF,

Don't worry - you won't lose the playlists, albums, songs, artists and podcasts in Your Library by reinstalling the app. If you had any podcasts downloaded for offline listening, you'll have to re-download them afterwards.

Cheers!

[NeilDavF]

Hi Yordan,

You are a star.

I uninstalled and then reinstalled.

Success -my music is still there and I am now on version 1.2.26.1187 (using
Properties_

One puzzle . In the past I clicked on . Help and selected About Spotify to
display the version.

On this version I do the above -after Help requires me to Tab across for
options ,of which About Spotify is Nr 5.

As soon as I tab across only 4 options show .

Many thanks again for your valued guidance

Neil

[Susan_GP]

Hi there @NeilDavF,

Thank you for keeping us updated. We're glad to know everything is in order now.

On another note, you should be able to find the version by selecting the 3 dots on the top right > Help > About Spotify. And it is the fifth option. If you see something different or have any problems finding the option, could you send a screenshot? We'll take a look.

Cheers!

[NeilDavF]

Hi Susan-GP  

thanks for your comment.

BUT

Please read the second part of my reply to Yordan. "Help (I get there from the 3 dots) and select About Spotify. The 5 options show but when I tab across to those Options the 5th disappears and only 4 show."  See Screenshot

[Susan_GP]

Hi @NeilDavF,

Thanks for your prompt reply and the screenshot. If we request more info, it's just because we need to better understand the situation. Thanks for your collaboration.

Now, in the screenshot you sent, there's an arrow right on top of 'Spotify Help'. Just to check, what happens if you click/tab on that arrow? Does the 'About' option come up? Or nothing happens?

Keep us posted!

[NeilDavF]

Hi Susan-GP  

thanks for your comment.

BUT

Please read the second part of my reply to Yordan. "Help (I get there from the 3 dots) and select About Spotify. The 5 options show but when I tab across to those Options the 5th disappears and only 4 show."  See Screenshot  The last option (Nr4) is Third-party Software

[Vasil]

Hey @NeilDavF,

Thanks for getting back to us.

Could you check if this behaviour changes if you log out of the app and then back in twice in a row?
This will refresh your settings.
Should this not help out, the next thing we can do is remove the cached data to see if that makes a difference.

If this doesn't change anything - try going into the app settings and disabling 'Hardware Acceleration'. 
Restart your app after and check how it behaves 🙂 

Tip: Make sure your display & video card drivers are also up to date.

Keep us posted on how things go!
We'll be on the lookout 🙌🏼

[NeilDavF]

Hi Vasil,

I have executed all of the suggestions All my drivers were up to date.

No change from the Screenshot I sent you showing only the 4 options after I
tabbed across to be able to select Option nr 5

Interestingly I had to log in and out a number of times because after
clicking on my P{profile Picture the pathway you listed would not display.

Eventually they did so cache is cleared as well as disabling "accelerator"

Is it possible for a Spotify Expert to arrange a Remote Access with me
whereby he/she can view my screen whilst I have it open.?

I had managed (per an earlier post] to detect the Updated Version Nr via the
"Properties 'Screen but it would be nice to be able to check it using the
About Spotify feature



Regards

Neil

[Vasil]

Hey again @NeilDavF,

Thanks for lettings us know.

We tested this on our end and can confirm that the menu item is currently disappearing on multiple devices.
We've alerted the folks backstage but we can't currently provide you with any additional info in regards to when this might get changed back.

For the time being, however, the menu item should still be accessible if you scroll down with the mouse wheel or with the keyboard down-arrow button 🙂

Hope this helps!

[NeilDavF]

Hi Vasil,

Sorry for my delay in replying.

Many thanks for your clear explanation and advice of the System "bug".

I tried the 2 alternative access techniques you mentioned but same result as
before -option 5 disappears.

I hope you had an enjoyable Christmas Day . -in Auckland ,New Zealand it
was fine early morning then it poured with rain.

Cheers

Neil

[NeilDavF]

Today ,25 January I am delighted to see that the Tab under Help  -which previously would not allow me to access the 5th Item About Spotify- (I had been informed was a bug) is now accessible. That enables me to see that Spotify on my PC Desktop is now Version 1.2.29.605  -uodated from 1.2.26.1187.

Great news