Spotify Windows 10 desktop app recently starting crashing.

[Earththing]

Plan

Premium

Country

USA

Device

Homebuilt Desktop Computer

Operating System

Windows 10

My Question or Issue

This whole week (today is 5/14 and I first noticed the issue on 5/10) Spotify will start playing a song and then just go away. (it crashes) nothing else on my computer is affected. I have checked for and installed the latest windows updates, I have uninstalled and re-installed Spotify. I have rebooted and tried with very little else running. It works great on other devices. I have even played Spotify on other devices and controlled it on my desktop computer. The desktop app crashes, but the other devices play on. I had not made any changes to my windows computer before this started as I was running a long calculation (more than a week) and did not want to stop it. But as this was frustrating me, I stopped that calculation, re-booted, and tried again. Still same issue... then all the other troubleshooting steps above.

[Earththing]

Tried toggling the local files ON and waited. Crashed.  Restarted and toggled local files off, crashed pretty quickly. But I don't take that as a sign, it does not seem to be a set amount of time when it crashes, other that 5min or so and it does not matter if I am playing a song or not.

[Mihail · Accepted solution]

Hey @Earththing,

Thanks for getting back to us.

Just to clarify - while you had local files turned on, did you untick all sources that appeared below, before disabling them again? If not, make sure to try this as well.

Also, if you have any battery or storage optimization services running, make sure to add Spotify as an exception. Lastly, does the same behavior occur with the app manually set to offline mode? 

Keep us posted. We’ll keep an eye out for your reply.

[Earththing]

Unchecking everything under local files: I did not before. I am doing that now. ... and so far it seems to be working! (did I miss this before?) This is a feature I would like to use and have used in the past, but it is not a deal breaker.

For the record, the other things you suggested: There is no battery/power saving on this computer other than the screen turning off, and it usually crashes before that happens.

Force Off-line mode. Interesting. Did not think about checking that but will if things appear to still be an issue.

In summary: So far so good! When I have more time to explore this and it continues to work, I will mark this as the solution! Thanks!

[Mihail]

Hey @Earththing,

Thanks for keeping us in the loop.

We're happy to hear that the issue seems to be resolved now. If the source destinations are large folders with many files an/or a complicated subfolder structure it's possible that they cause the app to malfunction in the way you're describing. If you would like to use this feature we'd recommend distributing the files you'd like to import among a couple smaller folders without subfolders.

If the issue comes up again, or any other difficulties pop up - we'll happily continue lending a hand 🙂

Happy listening!