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My Question or Issue
Fresh Windows 10 (1903) install. The Spotify App won't start after signing in. Quick spinning icon then nothing.
Each attempt creates two Event log messages.
Message 1:
Failure to instantiate storage folder C:\Users\<username>\AppData\Local\Packages\Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe\LocalCache for package Microsoft.MicrosoftOfficeHub_8wekyb3d8bbwe with Error Code: -2147024809
Message 2:
Faulting application name: Spotify.exe, version: 1.1.14.475, time stamp: 0x5d5dc4b8
Faulting module name: Spotify.exe, version: 1.1.14.475, time stamp: 0x5d5dc4b8
Exception code: 0xc0000409
Fault offset: 0x0013c7bc
Faulting process ID: 0x2bc0
Faulting application start time: 0x01d5625204674282
Faulting application path: C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.114.475.0_x86__zpdnekdrzrea0\Spotify.exe
Faulting module path: C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.114.475.0_x86__zpdnekdrzrea0\Spotify.exe
Report ID: 7aed6c47-3abc-49e9-9b78-13c24813b70a
Faulting package full name: SpotifyAB.SpotifyMusic_1.114.475.0_x86__zpdnekdrzrea0
Tried uninstalling reinstalling spotify. App start but same issue again after first signin.
Any suggestions?
Plan
Premium
Country
Ireland
Device
PC
Operating System
Windows 10
Solved! Go to Solution.
Hey @ZStedje, welcome to the Community.
Hope you're doing great!
Could you check this Spotify Answer to perform a clean reinstall of the Spotify?
Keep me posted 🙂
Hey @ZStedje, welcome to the Community.
Hope you're doing great!
Could you check this Spotify Answer to perform a clean reinstall of the Spotify?
Keep me posted 🙂
Hi Loxer,
That worked thanks. I had tried reinstall but I had not tried deleting the offline devices. It was enough to just delete the laptop device.
There were no folders to delete.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…