Spotify can´t skip songs or play different songs

[goofy_alexsander]

I am on Windows 11 (newest update) and my App has an Problem where the App sometimes (sometimes few weeks, other times few hours till it reapears) cant skip songs, cant play different songs and only plays that song and what would play after or rewinds automatically. Something it then does is when i close the app it would start that song over and over which creates an audio mess of that songs first like 20ms. I tried everything and the only Thing that works is restarting my pc or uninstalling the app and then restarting my pc. Please someone help me if this happens again i am going to lose my mind. For Info my PC is with an i5-13600kf and an rx 6750 xt, 16 GB DDR4 Ram and 2TB of Storage.

[Ivelina]

Hi there, 

Thanks for posting in the Community and welcome!

To start, did you notice when this behavior started happening? Did it occur after an update for example?

If this is happening only on your computer, then we recommend testing with deleting the app you're currently using and downloading it again either via the Microsoft Store or our website (whichever version you weren't using so far). In some aspects, the two app versions can have different behavior so this is worth testing. 

Before downloading the other app version, make sure to clear the cached files and do an uninstall. You can even check out this help article for more details.

Should the issue persist, it'd be great if you could send us a video recording of the behavior so we can take a look. You can attach it to your next response via the Insert Video option and if the attachment is too big - we'd suggest that you upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be on the lookout 🙂

[goofy_alexsander]

I cant´t really say when it started happening or the surroundings of it starting. I´ve tested it with both Apps ´but it stayed :(.
I will try to send a Video when it starts doing that again.