Spotify conflits with the audio card/component

[JEstevao]

Hello,

I would like to "reopen" this discussion because now it's happening to me as well, 5 years after the linked post started.

I changed my laptop to an HP Elitebook 840 G4 where the sound card, I'm assuming, is onboard. The symptoms are the same as some reported: «if I pause Spotify, play something on youtube» - or anything from any site in the browser - then when pressing play in Spotify again, nothing happens.

The audio component is disabled and even windows identifies the problem and no sound whatsoever can be reproduced from the laptop speakers or headphones.

The "trick" that sometimes works is to disable the audio component, restart the PC, then enable the same component and sometimes the sound starts to work again. We tried to update the drivers but everything is up-to-date (windows sound drivers and HP available drivers) - sometime I have to restart or shut down the PC completely. This is just annoying.

Facts:

- Drivers are updated

- Discarded the problem being from Chrome, because I switched everything to Firefox and the same happens

- The component/components that end up in error are "Intel Smart Sound Technology (Intel SST) Audio Controller" & "Intel Smart Sound Technology (Intel SST) OED". Aside from what is shown in the picture attached, sometimes it gives "Windows could not initialize this component" or something like that.

- Finally, I have Windows 10 installed and the last version available of Spotify.

If you need more information, please be my guest.

Regards,

JEstevao

[carlzuercher]

I have almost exactly the same problem. The only thing which is different is that my Spotify just shows me a black window (see attachement) now. I tried to start my laptop again, but nothing changed. Also tried to reinstall Sportiy, but nothing changed. Right now I'm just using the Web player or Spotify on my iPhone. I really hope someone from the support can contact me asap, since I do not have Twitter or Facebook.

My laptop is a "HP ZBook 15u G4"

Really looking forward to use Spotify on my desktop again.

Best regards Carl

[Sebasty]

Hey  @carlzuercher

It's an issue that's being investigated (click here).

Hopefully it gets sorted out soon!

[detunedSilence]

Hey there.

I have exactly the same problem, just with HP ProBook. Win10 Pro installed, all up to date and issues remain as described above.

YS

Petr