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Plan
Premium
Country
Australia
Device
Asus Zenbook
Operating System
Windows 10
My Question or Issue
My Spotify desktop app keeps muting itself whenever another sound on the computer plays, eg when a video or sound plays on chrome or when I am gaming. The song is still being played just no music is heard but it will come back after I close the window which is playing the sound. I've tried re-installing the app from both Spotify and the Windows store and restarting my computer but nothing so far. The web browser works perfectly fine and doesn't mute itself at all
Hey @prishumtu
There is a Windows setting that could do that, it's called Communications setting and if enabled, it will eithe rmute or turn down the volume of the music-playing apps when something like a meeting happens.
Try disabling that to see if that will help:
1. Find the speaker icon on Taskbar. Right-click on it and select Sounds.
2. In the opened window go to Communications and set Windows to do nothing.
Let me know how you get on! 🙂
Plan
Premium
Country
USA
Device
Surface Pro 4
Operating System
Windows 10
Hello, after changing the communications setting spotify still mutes itself when I join a voice channel on discord. I am NOT trying to play music for other people or share my audio/music in any way. I am trying to continue listening to music while on the voice channel. Is there a way to make spotify unaware of when I am joining voice channels? Using the spotify desktop client and discord desktop client.
Hey @hannonsr,
Thanks for reaching out.
Please keep in mind that there can only be one audio playing from Discord at a time. Starting a voice chat or entering a voice channel will pause the music. If this is a feature you'd like changed, we'd recommend you take a look in our Idea Exchange and see if someone has already submitted an idea for this feature to be added and if not post your own.
Hope you find this useful. Keep us posted if you have any questions.
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