Spotify doesn't recognize internet connection.

[giovannigama]

Plan

Family Plan Premium

Country

US

Device

PC

Operating System

Windows 11

My Question or Issue

Application does not recognize internet unless I restart entire system....I lose connection due to terrible area I live in, everytime I do spotify no longer works at all unless i do a full system restart.

No available solutions on forums work, reinstalling, deleting cache, ensuring firewall isnt blocking app. Please make an update and get rid of this bug. Been dealing with this for over 6 months and its inconvenient to restart system in the middle of my work. 

I want new solutions, don't refer me to previous solutions posted as none of them have worked. Songs work only if I download them but I would love to have access to all music not just my own playlists... If there is no solutions I'll will unsubscribe since the app doesn't work for me.

[Jeremy]

Hi there @giovannigama,

Thank you for reaching out to the Community.

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your device, so if you haven't, we'd highly suggest it.

You mention that you have to do a full system restart, do you mean with the router or the computer?

We'll keep an eye out for your reply.

Take care!

[giovannigama]

Hi, yes I have followed that post for a clean reinstall.  Also, it is a PC restart, not a modem restart. However,  have done both but only a PC restart is needed for Spotify to work. As of recently, this problem seems to have disappeared for the moment being. I haven't made any changes besides what I have already attempted, but for some reason, the problem is not continuing. I will reach out again if it persists. @Jeremy

[MafeG]

Hey @giovannigama,

Thanks for letting us know that everything is working fine now.

Remember to always keep your app updated, so you don't miss any fixes or new features. Don't hesitate to give us a shout if anything else comes up.

Have a great day!