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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137214 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137214 Views
  • 0 replies
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53483 Views
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  • 33 likes
  • Windows
  • 53483 Views
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Superuser Contribution Issues with Podcasts within the last week

PlanPremiumCountryUSADevice Operating System My Question or IssueOn my work computer, I can listen to music fine but I’ve been having issues this week with podcasts. They’ll work fine on my phone but my work computer will play podcasts with no voices...

  • Visitor
  • Plan Premium Country USA Device   Operating System     My Question or Issue On my work computer, I can listen to music fine but I’ve been having issues this week with podcast...
  • Ivan
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 2 likes
  • 217 Views
  • 1 replies
  • 2 likes

Spotify failed to migrate some of your data - more complete solution

This is to address the solution found in this thread:https://community.spotify.com/t5/Desktop-Windows/quot-Spotify-cannot-migrate-some-of-your-data-quot-annoying/m-p/4486157#M59206This is currently the top Google result for the bug some people have e...

  • Newbie
  • This is to address the solution found in this thread: https://community.spotify.com/t5/Desktop-Windows/quot-Spotify-cannot-migrate-some-of-your-data-quot-annoying/m-p/4486157#M59206 This is c...
  • KelvinGodde
  • Newbie
  • 12945 Views
  • 4 replies
  • 20 likes
  • 12945 Views
  • 4 replies
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Solved!! Will I still have my custom songs after i delete it from my computer?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • musicaltabs
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
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Song playing

For some reason, songs that are in the software "Spotify" can't be reading. I've already tried to reinstall the software, but didn't work. And for some other reason, in the web player, my song work. Every playlist are now full and no more bug, but I ...

  • Newbie
  • For some reason, songs that are in the software "Spotify" can't be reading. I've already tried to reinstall the software, but didn't work. And for some other reason, in the web player, my song work. ...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist playing wrong songs

Windows 10 PremiumI have recently noted that my playlists sometimes play the wrong song.For example, I had some Gorillas tracks and Fun Lovin Crims tracks in the same playlist. I deleted the Gorillas tracks and started playing the Fun Lovin Crims tra...

  • Roadie
  • Windows 10  Premium I have recently noted that my playlists sometimes play the wrong song. For example, I had some Gorillas tracks and Fun Lovin Crims tracks in the same playlist. I deleted t...
  • Peter
  • Spotify Legend
  • 2319 Views
  • 5 replies
  • 1 likes
  • 2319 Views
  • 5 replies
  • 1 likes

Bad audio quality / No options

Hello there,I'm new to Spotify and quite shocked why is the sound quality is so bad, also why the destkop player has little to no audio options?Up to this point i've mostly used Aimp 3 and the sound on Aimp is absolutely magical, let aside the equali...

  • Casual Listener
  • Hello there, I'm new to Spotify and quite shocked why is the sound quality is so bad, also why the destkop player has little to no audio options? Up to this point i've mostly used Aimp 3 and the ...
  • Sebasty
  • Spotify Star
  • 450 Views
  • 3 replies
  • 2 likes
  • 450 Views
  • 3 replies
  • 2 likes

Spotify jumping around songs

PlamPremium (Family)CountrySweden DeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I want to play songs, Spotify just "jumps" around until it stops. Just on my Desktop, not my phone nor my school mac. I have tried to reinstall Spotify...

  • Visitor
  •   Plam Premium (Family) Country Sweden   Device Desktop Operating System Windows 10   My Question or Issue When I want to play songs, Spotify just "jumps" around until it s...
  • Sebasty
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug: Full screen issues: Does not show currently playing song when playing through spotify connect

Full screen mode in spotify desktop will show the previously played song instead of the one currently playing if playing as destination for spotify connect. Steps to reproduce: 1. Win10, spotify from windows store2. Open spotify on windows 3. Start p...

  • Visitor
  • Full screen mode in spotify desktop will show the previously played song instead of the one currently playing if playing as destination for spotify connect.   Steps to reproduce:   1. W...
  • Peter
  • Spotify Legend
  • 1705 Views
  • 2 replies
  • 2 likes
  • 1705 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify stops playing music after screen TURNS ON.

PlanPremiumCountryBoliviaDeviceLaptop LenovoOperating SystemWindows My Question or IssueMy laptop is configured to turn off the display automatically when not in use (like all the pcs I've ever had). The music continues to play when my screen turns o...

  • Casual Listener
  • Plan Premium Country Bolivia Device Laptop Lenovo Operating System Windows   My Question or Issue My laptop is configured to turn off the display automatically when not in use (like al...
  • Peter
  • Spotify Legend
  • 919 Views
  • 3 replies
  • 1 likes
  • Troubleshooting
    Windows
  • 919 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Desktop] Scroll position bug

PlanPremiumCountryUnited StatesDeviceDell XPS 9365i7-8500Y @ 1.6GHz, 16GB RAM, 512 GB SSD, 13.3" 3200 x 1800 touch displayOperating SystemWindows 10 1809My Question or Issue When pressing the back button at the bottom of the about page to navigate to...

  • Newbie
  • Plan Premium Country United States Device Dell XPS 9365 i7-8500Y @ 1.6GHz, 16GB RAM, 512 GB SSD, 13.3"  3200 x 1800 touch display Operating System Windows 10 1809 My Question or Issue ...
  • Mihail
  • Spotify Legend
  • 290 Views
  • 3 replies
  • 3 likes
  • 290 Views
  • 3 replies
  • 3 likes

Superuser Contribution Slow Windows 10 app.

Hello,My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button, artists won' t load either, nothing at all. This started from nowhere, real...

  • Music Fan
  • Hello, My  Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button, artists won' t l...
  • Peter
  • Spotify Legend
  • 613 Views
  • 6 replies
  • 2 likes
  • 613 Views
  • 6 replies
  • 2 likes

Skips all songs or calls them all unplayable

Premium user. Spotify just skips all songs. If I try to play one, it will skip through to the next in the palylist. If I play just one song it shows the "cannot play this song right now" for all songs. Most likely related to new sound card, since for...

  • Casual Listener
  • Premium user. Spotify just skips all songs. If I try to play one, it will skip through to the next in the palylist. If I play just one song it shows the "cannot play this song right now" for all song...
  • Telemus
  • Casual Listener
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

This page is not available offline! -- How to fix?

I am a Network Administrator, and I'm trying to get the standalone desktop version of Spotify to work on Windows 10. After entering the account information, the app logs in successfully, however, I'm seeing the following error message: No internet co...

Useless_spotify.png
  • Casual Listener
  • I am a Network Administrator, and I'm trying to get the standalone desktop version of Spotify to work on Windows 10.   After entering the account information, the app logs in successfully...
  • DRSDavidSoft
  • Casual Listener
  • 2796 Views
  • 3 replies
  • 0 likes
  • 2796 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify app will not completely load

HP LaptopWindows 10 I am having an ongoing issue with spotify not loading. it only displays a blank black screen, with three dots in the top left hand corner where i can play music. but nothing displays on the screen. i have to close the app via task...

  • Roadie
  • HP Laptop Windows 10    I am having an ongoing issue with spotify not loading.  it only displays a blank black screen, with three dots in the top left hand corner where i can play m...
  • Alex
  • Moderator
  • 1356 Views
  • 6 replies
  • 3 likes
  • 1356 Views
  • 6 replies
  • 3 likes

Solved!! Change text and interface to make them smaller

I have a small resolution PC. It used to fit so nice with small text and interface of earlier versions of spotify. Now The interface is super big and makes me so unconfortable, dont even have space in the middle with the lateral menus.Is there anyway...

  • Casual Listener
  • I have a small resolution PC. It used to fit so nice with small text and interface of earlier versions of spotify. Now The interface is super big and makes me so unconfortable, dont even have space i...
  • ty4ky
  • Visitor
  • 5505 Views
  • 4 replies
  • 0 likes
  • 5505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why, when I am on my windows PC, Spotify thinks I am German?

PlanPremiumSouth Africa, CountryLanguage, English. Operating System Windows 10 My Question or IssueWhy, when I am on my windows PC, Spotify thinks I am German?I have to tell Google to "translate to English" But, when I go into my acount details and s...

  • Casual Listener
  • Plan Premium South Africa, Country Language, English.   Operating System  Windows 10   My Question or Issue Why, when I am on my windows PC, Spotify thinks I am German? I hav...
  • Katerina
  • Spotify Legend
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

Keyboard shortcut - Forward a song

My Question or IssueHello I am trying to create a shortcut to forward songs on Spotify while browsing on Chrome. My computer (XPS17) does not have media keys (except the pause button).Could you help me to create the forward shortcut please?

  • Visitor
  •   My Question or Issue Hello I am trying to create a shortcut to forward songs on Spotify while browsing on Chrome.    My computer (XPS17) does not have media keys (except the paus...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
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Superuser Contribution Difference in titles languages between app and browser

Hi, I have an issue where some titles appear on japanese when using the app (desktop & mobile). I'm fairly sure songs metadata are correct as they appear in english when using the browser. Is there a workaround on the app so I can see the english tit...

Lukahn_0-1592464196681.png Lukahn_1-1592464222983.png
  • Visitor
  • Hi,  I have an issue where some titles appear on japanese when using the app (desktop & mobile).   I'm fairly sure songs metadata are correct as they appear in english when u...
  • Mihail
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Possible to skip Windows online check

PlanPremiumCountry DeviceWindows 10 build 2004 My Question or IssueHi! I am using Spotify on Windows. I have the latest Windows version and it has a very annoying bug that reports offline, even if I'm online. It looks like Spotify is the only app tha...

  • Newbie
  • Plan Premium Country   Device Windows 10 build 2004   My Question or Issue Hi! I am using Spotify on Windows. I have the latest Windows version and it has a very annoying bug that r...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
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Superuser Contribution Spotify Connect doesnt work on the windows app

PlanFamily PremiumCountryTurkey DeviceMi Mix2S, Monster Tulpar T5 v19.1Operating SystemAndroid 10, Windows 10 My Question or IssueSpotify Connect doesnt work on the windows app but it works with the spotify web player and my tablet. I tried reinstall...

  • Casual Listener
  •   Plan Family Premium Country Turkey   Device Mi Mix2S, Monster Tulpar T5 v19.1 Operating System Android 10, Windows 10   My Question or Issue Spotify Connect doesnt work o...
  • Alex
  • Moderator
  • 340 Views
  • 3 replies
  • 1 likes
  • 340 Views
  • 3 replies
  • 1 likes