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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39217 Views
  • 75 replies
  • 26 likes
  • 39217 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67295 Views
  • 265 replies
  • 21 likes
  • 67295 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144686 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144686 Views
  • 0 replies
  • 26 likes

Put back the date of when a song was added to a playlist

on pc, you used to be able to see the date a song was added to a playlist. this was my favorite thing about the spotify installation, but now it's gone. PLEASE PUT IT BACK.

  • Visitor
  • on pc, you used to be able to see the date a song was added to a playlist. this was my favorite thing about the spotify installation, but now it's gone. PLEASE PUT IT BACK.
  • 231 Views
  • 0 replies
  • 1 likes
  • 231 Views
  • 0 replies
  • 1 likes

Superuser Contribution Friend Activity not updating when friends inactive

Acer Aspire E5-575SEWindows 10Spotify Desktop 1.1.58.820Clean reinstall completedHost files clean After this latest update, my Friend Activity is not updating as it should. I can see my friends and what they are listening to if they are active, but i...

  • Newbie
  • Acer Aspire E5-575SE Windows 10 Spotify Desktop 1.1.58.820 Clean reinstall completed Host files clean   After this latest update, my Friend Activity is not updating as it should.  I c...
  • CarlosE
  • Moderator
  • 716 Views
  • 2 replies
  • 0 likes
  • 716 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can someone help me?....

PlanPremiumCountryRussiaOperating SystemWindows 10My Question or IssueHi guys, i'm tired from bug which don't give you a chance to create a similiar playlist (try to create similiar playlist)Can someone give me link to older version? Like month-two a...

  • Casual Listener
  • Plan Premium Country Russia Operating System Windows 10 My Question or Issue Hi guys, i'm tired from bug which don't give you a chance to create a similiar playlist (try to create similiar pla...
  • Eni
  • Moderator
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Daily Mix - Onde estão?

PlanPremium CountryBrazil Operating SystemWindows 10 My Question or IssueJá faz algum tempo que me incomodou as playlists de Daily Mix terem saído da janela "início" e ido para uma outra que não me lembro o nome. O Spotify rastreia meus gostos musica...

  • Visitor
  • Plan Premium   Country Brazil   Operating System Windows 10   My Question or Issue Já faz algum tempo que me incomodou as playlists de Daily Mix terem saído da janela "início...
  • Bittencourt
  • Spotify Star
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

[Desktop][Playlists] Love songs just played on playlist

I love finding new music through playlists but often by the time I get to the playlist to click love it's on the next song. Could you let me love previous songs? Rough guess would be display current position in the playlist instead of previous songs ...

  • Visitor
  • I love finding new music through playlists but often by the time I get to the playlist to click love it's on the next song. Could you let me love previous songs?   Rough guess would be display...
  • 165 Views
  • 0 replies
  • 1 likes
  • 165 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Latest desktop update feedback

The only positive thing I can find in the new update is that the desktop client is finally working fast again, after about an year of it slowing down after you delete a couple of songs in a big playlist (by big I mean over 100 songs). The bad things:...

  • Music Fan
  • The only positive thing I can find in the new update is that the desktop client is finally working fast again, after about an year of it slowing down after you delete a couple of songs in a big playl...
  • CarlosE
  • Moderator
  • 490 Views
  • 1 replies
  • 2 likes
  • 490 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Spotify crashes constantly

PlanFreeOperating SystemWindows 10 My Question or IssueEver since I came back to using Spotify a few days ago, it's been crashing on desktop constantly to the point of being unusable. It happens randomly while I'm scrolling through something in the a...

  • Casual Listener
  • Plan Free Operating System Windows 10   My Question or Issue Ever since I came back to using Spotify a few days ago, it's been crashing on desktop constantly to the point of being unusable...
  • CarlosE
  • Moderator
  • 5097 Views
  • 11 replies
  • 2 likes
  • 5097 Views
  • 11 replies
  • 2 likes

[Desktop] [Following Artists] Following pages, follow function, follows capped at 1000?

PlanFree/PremiumCountryFinland Operating SystemWindows 10 My Question or IssueWhy do i have different artists at the top when looking at my follows through the profile and at the library artists section.Also there's an issue where i look at a artist ...

  • Casual Listener
  •   Plan Free/Premium Country Finland   Operating System Windows 10   My Question or Issue Why do i have different artists at the top when looking at my follows through the pro...
  • MattSuda
  • Spotify Star
  • 580 Views
  • 3 replies
  • 0 likes
  • Desktop
    Following Artist
  • 580 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't hide Recently Played Artists

PlanFree/PremiumCountryUnited States DeviceDesktopOperating SystemWindows 10 My Question or IssueMy Recently Played Artists are publicly available on my profile, even when I select to hide that part of my profile (Every slider under the "Social" part...

  • Visitor
  • Plan Free/Premium Country United States    Device Desktop Operating System Windows 10   My Question or Issue My Recently Played Artists are publicly available on my p...
  • Jeremy
  • Spotify Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist not playing in order

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueBefore the redesign update, when you clicked the play button on a playlist cover, the playlist would play the songs in whatever order it was chosen by the user. If the p...

  • Gig Goer
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue Before the redesign update, when you clicked the play button on a playlist cover, the playlis...
  • Jeremy
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 1 likes
  • 403 Views
  • 1 replies
  • 1 likes

[Desktop][Your Library] The new interface is difficult to use

Hi there, fine folks at Spotify, At first glance, I was rather dismayed to see the new Spotify desktop (PC) interface, but I decided to give it some time to see if it was just a case of not liking change. Well, that time has come and gone, and the an...

  • Regular
  • Hi there, fine folks at Spotify,   At first glance, I was rather dismayed to see the new Spotify desktop (PC) interface, but I decided to give it some time to see if it was just a case of not ...
  • xwordlvr2
  • Visitor
  • 594 Views
  • 3 replies
  • 17 likes
  • Desktop
    Your Library
  • 594 Views
  • 3 replies
  • 17 likes

Superuser Contribution Can't expand an artist albums into a long list of song in the new UI

PlanPremiumCountrySwedenDevicePCOperating SystemWindows My Question or IssueCan't expand an artist albums into a long list of song in the new UI.Seriously why was that removed? Why force people to make playlists with all album of an artist when they ...

  • Casual Listener
  •   Plan Premium Country Sweden Device PC Operating System Windows   My Question or Issue Can't expand an artist albums into a long list of song in the new UI. Seriously why was...
  • CarlosE
  • Moderator
  • 944 Views
  • 6 replies
  • 10 likes
  • 944 Views
  • 6 replies
  • 10 likes

Superuser Contribution Can no longer navigate songs within playlists when using "search songs in playlist"

PlanPremiumCountryNorwayOperating SystemWindows 10 Before the new update, i was able to search for a song within a playlist, click on that song to mark it, and then clear my searchbar. This would scroll me to the songs location in the playlist, but w...

  • Visitor
  • Plan Premium Country Norway Operating System Windows 10   Before the new update, i was able to search for a song within a playlist, click on that song to mark it, and then clear my search...
  • CarlosE
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Search] Search History

One of the nice features of both the desktop app as well as the mobile app, was the ability to see recent search history. Especially the extended search history that was visible on the desktop app. This was very useful for recalling the name of an ar...

  • Visitor
  • One of the nice features of both the desktop app as well as the mobile app, was the ability to see recent search history. Especially the extended search history that was visible on the desktop app. T...
  • Mihail
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 3 likes
  • Desktop
    Search
  • 319 Views
  • 1 replies
  • 3 likes

Desktop UI A/B testing web player UI

PlanPremiumCountryNetherlandsOperating SystemWindows 10 My Question or IssueI recently had to switch to a new account, and when I logged in to the desktop app on this new account, the UI changed. It now looks like the web player UI instead of the tra...

  • Newbie
  • Plan Premium Country Netherlands Operating System Windows 10   My Question or Issue I recently had to switch to a new account, and when I logged in to the desktop app on this new account...
  • HurleybirdJr
  • Newbie
  • 1830 Views
  • 1 replies
  • 25 likes
  • 1830 Views
  • 1 replies
  • 25 likes

Solved!!Superuser Contribution Can't login on desktop app after recent update

Recently, the Spotify app updated to a new layout on Windows. But after a day, I was logged out, and haven't been able to log in again. I don't have a dedicated Spotify account, so I cannot log in that way. When I use Facebook, Google or Apple log in...

  • Casual Listener
  • Recently, the Spotify app updated to a new layout on Windows. But after a day, I was logged out, and haven't been able to log in again.   I don't have a dedicated Spotify account, so I cannot ...
  • Ver
  • Spotify Legend
  • 971 Views
  • 7 replies
  • 0 likes
  • 971 Views
  • 7 replies
  • 0 likes

[Desktop][Developer] Spotify bluetooth bug

There is a bug with Spotify that when I have bluetooth and it disconnects I have to close Spotify and reopen it to listen music

  • Visitor
  • There is a bug with Spotify that when I have bluetooth and it disconnects I have to close Spotify and reopen it to listen music
  • 151 Views
  • 0 replies
  • 0 likes
  • Desktop
    Developer
  • 151 Views
  • 0 replies
  • 0 likes

Superuser Contribution Make it possible to pin Album view

PlanPremiumCountryGEROperating SystemWindows 10My Question or IssueThe new Navigation Pane UI does not include the Album View anymore. You must navigate through "Library->Albums". I would like to either pin the Albums view to the navigation pane or t...

  • Gig Goer
  • Plan Premium Country GER Operating System Windows 10 My Question or Issue The new Navigation Pane UI does not include the Album View anymore. You must navigate through "Library->Albums". I ...
  • CarlosE
  • Moderator
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Desktop][Podcasts] Improve performance for video podcasts on windows

Improve performance for video podcasts on windows. While streaming video podcast in full screen, playback stops for no obvious reason (home wifi, intel core i7, 32GB RAM). Either video stops and sound continues, or both are paused for several seconds...

  • Regular
  • Improve performance for video podcasts on windows. While streaming video podcast in full screen, playback stops for no obvious reason (home wifi, intel core i7, 32GB RAM). Either video stops and soun...
  • mikestoko
  • Casual Listener
  • 1924 Views
  • 10 replies
  • 2 likes
  • Desktop
    Podcasts
  • 1924 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution Album radio not working

PlanFreeCountryBROperating SystemWindows 10 Until some time ago, there was an option to go to the radio of a certain album, but now that the option is supposedly back, it is bugged, because when we click on it, we are redirected to the radio of the a...

vitor3108_0-1620663551134.png vitor3108_1-1620663581017.png
  • Casual Listener
  • Plan Free Country BR Operating System Windows 10   Until some time ago, there was an option to go to the radio of a certain album, but now that the option is supposedly back, it is bugged...
  • CarlosE
  • Moderator
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes