Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify no longer works & all playlists wiped.

Spotify no longer works & all playlists wiped.

About a month ago I noticed Spotify would not play random songs, usually ones not already added to my playlist. This made music discovery very difficult on a music discovery platform.

Eventually songs on my playlists would also not be available. This consistently got worse.

I followed the steps here on the community site. A clean reinstall deleted all the data from my playlists. Now, there's just my local files in the old playlists, none of the music I saved from Spotify's online listings. I can play none of these local files through Spotify, they're all grayed out.

Multiple clean reinstalls later, nothing changes.

What can I do to get my playlists back if the "Playlist Recovery" section of the site only provides me with more empty playlists and not the contents of those playlists? I can't even port over all the music I found to a new program because I can't remember the hundreds of songs I saved.

2 Replies


Are you sure Spotify is connected? Could be a firewall configuration. 

Do you have a mobile device? Does your library look correct on your mobile device?



Hi Everyone,


I am also experiencing a similar issue. I first noticed it ~a week ago (7/22/2019) where certain songs in albums look like they're available to be played but could not be played when clicked on.


Then this morning, when I launched my Spotify App, it says all of my albums are empty and almost no songs can be played. I've tried the soft restart, I've tried re-installing, and I've also tried the C:\Windows\System32\drivers\etc\host file work around but no luck. 


I should note that I have the same issue regardless of using the App or the Web-based browser




Nevermind -- please disregard my issue. Asked around and found out that all of my coworkers have a similar issue with Spotify where popular songs are able to play with no problem but the less popular ones / old ones typically do not work. We beleive it's likely due to our company's firewall or internet setting that is causing this issue.


7-29-2019 Spotify Album Page Screen Shot.png

Suggested posts