Spotify on Windows dosn't work

[caro0599]

 Operating System

Windows 10

My Question or Issue

A few days ago I have problems with the app, it does not play some songs and I have uninstalled and installed it and it is still the same, now the empty playlists appear, but in the cellphone I can play any song and see all songs on playlist

[Bittencourt]

Hi @caro0599, thanks for writing!

Please try the following steps and let me know if it helps:

• Log out > Restart desktop > Log back in
• Reinstall app from Windows Store 

After that, remove all lines from their hosts file that are blocking Spotify: 

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. Go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify