Spotify quits by itself every time I open it.

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Re: Spotify quits by itself every time I open it.

J0n35y
Casual Listener

Same problem for me too.  Im on Windows 8.1, have been a Premium subscriber for years and this is the first time I've hit this particular issue.

 

Spotify will load up if I'm quick enough to change it to offline mode but will immediately crash when it attempts to do anything that involves the net once I switch back to Online mode

 

I have uninstalled/reinstalled but no joy.  The web player works fine as does the mobile client - just the desktop.  Has been an issue for a fortnight or so.  I'm 99% certain it was working after I recently updated to Windows 8.1.

Re: Spotify quits by itself every time I open it.

mevestatney
Casual Listener

@Peter, I don't have another Spotify account, and the app is never open long enough for me to log out of the account that is automatically logged in.

 

Thanks!

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Re: Spotify quits by itself every time I open it.

Peter__
Community Legend

If you guys are using Windows, can you try launching Spotify from a command line using:

 

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background

 

If you aren't familiar with how to do this, easiest way is:

- Press Start.

- Type "run" and hit return. You should get a little "Run" dialogue.

- As long as your Spotify is installed in the default location, copy and paste the command above into the box (clear whatever is in it first).

- Press OK. Spotify should launch.

 

 

And see if the client will start online? 

 

Peter

 

Edit: Adding steps

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify quits by itself every time I open it.

J0n35y
Casual Listener

Hi Peter

 

That seemed to do the trick.  Would you mind explaining the issue?  And will I need to do this every time?

 

And thank you for helping, very much appreciated!

Re: Spotify quits by itself every time I open it.

Hege321
Music Fan

Hi, Peter!

Thank you, but I have no idea what you just said, nor did I understand anything when I used that link or whatever it was.. (noob..) Computers as u can see is not my strongsuit, haha. Still though, tnx.

And @greg is working really hard to help me.. but sh*t looks dark..

 

Re: Spotify quits by itself every time I open it.

Peter__
Community Legend

I've received word this evening a new version of the client is starting to roll out, so I am hoping that will solve a number of these issues, so hit the restart to upgrade banner as soon as it makes it to you! Until then, you will need to launch Spotify with those flags each time ;) 

 

With Spotify v0.9.4.x the underlying framework of Spotify was updated which includes GPU acceleration for the first time. This change however has seemed to cause some issues on web-view rendered pages for a small number of users, most likely related to driver incompatibility or other software issues I would guess. 

 

@Hege321 - If you are using Windows Vista or 7, if you click on the Start button, then type "run" and hit enter, you should get a little run dialogue. Make sure Spotify is not already running. Copy and pasting what I had above into that box and hitting okay should launch Spotify with those extra flags. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Spotify quits by itself every time I open it.

Hege321
Music Fan

Using windows 7, yes. Thank you very much for your help, but unfortunately the stupid program still shuts down.. Getting frustrating.. And Greg also deleted/removed my playlists to see if that was the problem (said he could put them back though) so now I don't even care using the webplayer, cause I ain't got no playlists.. haha. Kinda sad and funny at the same time. But really though.. it sucks.. I really hope they can fix this soon.. cause I'm paying for this bs (that I secretly still love at the moment..) and I REALLY want it back.. Sure they're trying to find the problem though. Thanks again, doll :)

Re: Spotify quits by itself every time I open it.

LoganTravis
Newbie

Just kind of a band-aid solution to a problem from Spotify programmers. Or am I wrong.  Is there a way to pemanantly alter the perameters that the exe file operates i.e. the ones in your solution? It works but is not a working solution since it requires executing through the run prompt.  

 

Or in other words, is there something as a paid customer that I need to do to make up for shortcomings in the compatibility of Spotify to my Windows 7 OS? 

 

Re: Spotify quits by itself every time I open it.

Joe
Community Legend

@LoganTravis You can add those parameters to the spotify shortcut itself.

Re: Spotify quits by itself every time I open it.

groovejunky
Casual Listener

Hi Peter

 

No, the 'cut and paste commend" of the below into the Start /Run area of Windows does not make any difference. Guess I'll just have to suck it up that I pay my premium instalment of $11.99 a month and Spotify only works properly on my mobile devices, eating up my mobile data plans - I'd much prefer to be using it on wifi (not always possible) or on my PC (unlimited data).

A

%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background
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