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Spotify refuses to play certain songs

Spotify refuses to play certain songs

Plan

Free

Country

North America

Device

Microsoft Surface Pro

Operating System

Windows 10

 

My Question or Issue

My spotify skips over my recently added songs and will not play them no matter what I do, I uninstalled the app, restarted my device, logged out. It does it off and on every month it has been happening for a while.

Reply
5 Replies

Hey there @Lginder03,

 

Thanks for the post.

 

Does this happen only on your PC or on other device as well?

 

Also, let us know if this is true only for certain songs or does it happen on random.

 

Keep us posted.

AlexModerator
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Yes it does it on all my devices.

Hey @Lginder03,

 

Thanks for the reply.

 

Could you run through the steps described here, to make sure that you're the only one who has access to your account. As this is happening on al devices, someone else might have access to your account.

 

Keep us posted.

AlexModerator
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My account hasn't been hacked I have 2 step authentication on.

Hey @Lginder03,

 

Thanks for the reply.

 

We're not saying that your account was definitely hacked, it might be logged in one another device, which other users have access to.

 

We need to go though several troubleshooting steps do get to the bottom of what is causing this issue on your account.

 

Cheers.

AlexModerator
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