Spotify screws with Cover-Images (not solved)

[bionicmike]

Plan

Premium

Country

 Canada

Device

Lenovo Yoga 700

Operating System

Windows 10

My Question or Issue

Hi, when I load my Local Files onto Spotify, some of the images (the cover images on the songs) randomly dissapear. Is there a reason for this and how do I fix it? 

[Loxer]

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

[bionicmike]

Still doesn't work, even after I reinstalled and restarted spotify. 

I'm running Spotify 1.0.85.257.g0f8531bd, and I'm uing Windows 10 Home. 

[user-removed]

I don't know what's worse - that the solution provided was "turn it off and back on again", or that Spotify doesn't actually need to pay people to do their tech support for them.

[bionicmike]

Bump, could anyone help me? 

[Loxer]

Hey @bionicmike,

Please create a new user account and install Spotify there. Try to do the same thing you are trying in this account.

Let me know how it goes 🙂

[bionicmike]

Oops, pressed the accept as solution button by accident. It still doesn't work when I make a second account, restarted my computer, I tried everything I can to troubleshoot.

The image covers appear on every other media player I've tried except for Spotify. 

[Loxer]

Hey @bionicmike,

You took the solution now, no returns, no no no 😌

Let's get back to your issue, have you tried to add the local files on another Windows Computer? 

I have tried to recreate your issue but the cover arts work fine. Do you mind sending one of those songs to me so I can test it with your files?

Let mw know how it goes 🙂

[bionicmike]

Here's a file. 

This works with every other computer I've tried on other media players (like Windows Media Player) but the image is not here on Spotify. 

 https://drive.google.com/file/d/1o62geLbCzhs3g2AmyFOIqM4h0dLfsgX5/view?usp=sharing

Michael

[Loxer]

Hey @bionicmike,

Thanks for the reply!

I tried that and your cover art works fine in all my devices.

Please try to install Spotify in another user account on your PC and try to ulpoad your local files from there.

Let me know how it goes 🙂

[bionicmike]

That's super weird. It doesn't work on any of my devices, I've tried my laptop and my desktop and it doesn't display on phone either... 

[Loxer]

Hey @bionicmike,

That really is weird!

As you saw from my screenshots it does show on my devices 🧐

Try to use a different artwork, one that is 300x300 or a similar size in pixels.

Here is a song you can try, I editted it by adding the artwork.

Please let me know how it goes 😉

[bionicmike]

It just says connecting to remote conect and I can't open the file for some reason...

[Loxer]

Hold aon @bionicmike,

Will be right here with the link 🙂

[Loxer]

Here it is @bionicmike:

https://drive.google.com/file/d/1xsYDfB4h_1MXnXx2kSSOeQVy9KSN3nsv/view?usp=sharing

[bionicmike]

This just gets more weird. The image shows up in my other media players, but the image cover that shows up in Spotify isn't the one that shows up in the other media players...

[Loxer]

That is totally weird @bionicmike!

Please try this guide to reinstall Spotify. 

Let me know if that helps 🙂

[bionicmike]

That's even more strange... Puppet in the Dark ( the song I sent you) now works, but a bunch of other ones don't. 

And now some songs which had the correct image covers are showing different ones than they were previously before. 

[Loxer]

Maybe something has been tangled there 😆

Please try the guide I sent you earlier to clean install Spotify.

[bionicmike]

Yea, I clean installed spotify again and same issue still persists. Some of the image covers aren't showing up at all now. 

What's more weird is some image covers that are showing up on the computer don't show up on my phone, but some image covers that show up on my phone don't show up on the computer... 

I've tried uninstalling and reinstalling Spotify on my phone, by the way.