Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38906 Views
  • 75 replies
  • 26 likes
  • 38906 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66863 Views
  • 265 replies
  • 21 likes
  • 66863 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4685 Views
  • 1 replies
  • 6 likes
  • 4685 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144648 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144648 Views
  • 0 replies
  • 26 likes

Solved!! can't link my spotify account to facebook

PlanFreeCountry NZDevicePC, Windows 10 My Question or IssueI'm clicking the 'connect to facebook button' but nothing comes up. I've reinstalled spotify, disabled my adblocker, changed my default browser to IE, but nothing has worked.

  • Visitor
  • Plan Free Country  NZ Device PC, Windows 10   My Question or Issue I'm clicking the 'connect to facebook button' but nothing comes up. I've reinstalled spotify, disabled my adblocke...
  • user-removed
  • Not applicable
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Playlist with "start at specific time" function

Hi, this playlist has a feature when songs starting at specific time https://open.spotify.com/user/spotify/playlist/5rJNwG9BImUMYDrN5D3aUi Can you turn on this function for normal users (Not only for DJs like Skrillex)? TNX

  • Casual Listener
  • Hi, this playlist has a feature when songs starting at specific time https://open.spotify.com/user/spotify/playlist/5rJNwG9BImUMYDrN5D3aUi   Can you turn on this function for normal users...
  • 129778495
  • Newbie
  • 34556 Views
  • 10 replies
  • 30 likes
  • Windows
  • 34556 Views
  • 10 replies
  • 30 likes

Spotify crash immedietly when play a particular song

PlanFreeCountryMY Device(HP 14-bw019AX)Operating System(Windows 10) My Question or IssueI'm having a problems where my Spotify always crash or close immedietly everytime I press play on this particular song. It's like I click 'exit' on the 'play' but...

  • Casual Listener
  • Plan Free Country MY  Device (HP 14-bw019AX) Operating System (Windows 10)   My Question or Issue I'm having a problems where my Spotify always crash or close immedietly everytime...
  • 9ys-e835ja_55
  • Casual Listener
  • 778 Views
  • 2 replies
  • 0 likes
  • 778 Views
  • 2 replies
  • 0 likes

mp3 files downloaded from Bandcamp will not play. They're unprotected, and I have new codecs.

I have some songs from bandcamp I want to add to my playlists, and I can get them to show up in spotify, but not to actually play, instead it just skips to whatever spotify song is next. I've already tried installing new codecs, installing quicktime,...

  • Newbie
  •   I have some songs from bandcamp I want to add to my playlists, and I can get them to show up in spotify, but not to actually play, instead it just skips to whatever spotify song is next.&nbsp...
  • 904 Views
  • 0 replies
  • 2 likes
  • 904 Views
  • 0 replies
  • 2 likes

Solved!! Can't unlike a song

I've accidentaly pressed thumbs up for a song that I don't like, and now I'm stuck, because I can't unlike it and this problem is from 2012, what the actual **bleep**? Spotify, please fix this, this is madness...

  • Newbie
  • I've accidentaly pressed thumbs up for a song that I don't like, and now I'm stuck, because I can't unlike it and this problem is from 2012, what the actual **bleep**? Spotify, please fix this, this ...
  • jgt-7u_fxwuo
  • Casual Listener
  • 19947 Views
  • 8 replies
  • 9 likes
  • Windows
  • 19947 Views
  • 8 replies
  • 9 likes

How to get the original spotify back,not migrating the data to the microsoft store one.

PlanFree/Premium Operating SystemWindows 10 My Question or IssueFor all of those who are trying to install the original version of spotify,as a traditional program I mean, and it ends up converting/"migrating the data" to the Microsoft store version....

  • Newbie
  • Plan Free/Premium     Operating System Windows 10    My Question or Issue For all of those who are trying to install the original version of spotify,as a traditional progr...
  • 2200 Views
  • 0 replies
  • 4 likes
  • 2200 Views
  • 0 replies
  • 4 likes

Multiple Web Players - Songs wont even play

.PlanPremiumCountry UKDeviceDesktopOperating SystemWindows 10 My Question or Issue Spotify has stopped playing on my web browser. I've tried everything from signing in and out, resetting passwords and signing out everywhere and all it has managed to ...

  • Newbie
  • . Plan Premium Country  UK Device Desktop Operating System Windows 10   My Question or Issue  Spotify has stopped playing on my web browser. I've tried everything from signi...
  • oiman
  • Casual Listener
  • 656 Views
  • 2 replies
  • 0 likes
  • 656 Views
  • 2 replies
  • 0 likes

Crossfade bug in a playlist?

PlanPremiumCountryGermanyOperating SystemWindows 10 PlaylistHype My Question or Issue Hi,i can't understand my problem. When i'm listening to my playlists, which i created for myself, the crossfade function (off) works correctly.But when i'm listenin...

  • Regular
  • Plan Premium Country Germany Operating System Windows 10  Playlist Hype   My Question or Issue   Hi, i can't understand my problem.     When i'm listening to m...
  • Jollof
  • Composer
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

I can't login to Spotify from my desktop

Hello For some reason I cannot login to Spotify from my desktop.. The internet works fine, but when I go to the login page and enter my username and password the entire screen fades and everything just freezes?? Please Help!! It has been frozen for t...

  • Regular
  • Hello    For some reason I cannot login to Spotify from my desktop..  The internet works fine, but when I go to the login page and enter my username and password the entire screen fa...
  • Nanakidagger
  • Casual Listener
  • 10996 Views
  • 20 replies
  • 12 likes
  • 10996 Views
  • 20 replies
  • 12 likes

Solved!! [Desktop] Support for mouse back/forward button

Can we have support for the Back/Forward button found on many mice? I find it rather cumbersome to move the mouse to one of the 2 little arrow button on the top left part of the desktop application when you want to go back/forward.

  • Music Fan
  • Can we have support for the Back/Forward button found on many mice? I find it rather cumbersome to move the mouse to one of the 2 little arrow button on the top left part of the desktop application w...
  • 1byow7r-9c_0s
  • Music Fan
  • 6732 Views
  • 9 replies
  • 5 likes
  • Desktop
  • 6732 Views
  • 9 replies
  • 5 likes

Playlist on Premium does not play songs from the list

PlanPremiumCountryNew Zealand DeviceLaptopOperating SystemWindows 10 My Question or IssueI search for an album and choose to play it. Spotify plays the first song, and then goes on to some other random song (NOT from the album) instead of the next so...

  • Newbie
  •   Plan Premium Country New Zealand   Device Laptop Operating System Windows 10   My Question or Issue I search for an album and choose to play it. Spotify plays the first s...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Always Show Media Overlay

Operating SystemWindows 10 My Question or IssueIs there any way to get the media overlay in the top left corner to always show, or a good hotkey to show it without changing anything about the way that the music plays (i.e. skipping song, changing vol...

  • Newbie
  •   Operating System Windows 10   My Question or Issue Is there any way to get the media overlay in the top left corner to always show, or a good hotkey to show it without changing anyth...
  • Jollof
  • Composer
  • 6176 Views
  • 1 replies
  • 4 likes
  • 6176 Views
  • 1 replies
  • 4 likes

Local songs not scrobbled to Last.fm - UPDATE

Hello, My local songs are not scrobbled to Last.fm while the online ones are. I'm using the new Last.fm scrobbling technique, where you give permission on the Last.fm website. A recent Spotify patch is supposed to have fixed this. Unfortunately, that...

  • Casual Listener
  • Hello,   My local songs are not scrobbled to Last.fm while the online ones are. I'm using the new Last.fm scrobbling technique, where you give permission on the Last.fm website.   A rec...
  • 635 Views
  • 0 replies
  • 0 likes
  • Android
    last.fm
    local files
    Windows
  • 635 Views
  • 0 replies
  • 0 likes

Solved!! Cant play ANY song ?

PlanPremiumCountry The NetherlandsDevicePCOperating Systemwin 10 latest update My Question or Issue I cannot play ANY song on spotify?I logged out and back in, reinstalled spotify. nothing helps.see screenshot for the message i get pressing any song ...

  • Regular
  • Plan Premium Country  The Netherlands Device PCOperating System win 10 latest update  My Question or Issue  I cannot play ANY song on spotify? I logged out and back in, reinst...
  • FluXd
  • Regular
  • 1707 Views
  • 12 replies
  • 0 likes
  • 1707 Views
  • 12 replies
  • 0 likes

Nuvo player and Spotify

When streaming music with Spotify on my Nuvo player the music randomly stops playing. I then have to open the app and push the play button again. This happens at least 10 times a day. When streaming music with Deezer or TuneIn on my Nuvo player there...

  • Newbie
  • When streaming music with Spotify on my Nuvo player the music randomly stops playing. I then have to open the app and push the play button again. This happens at least 10 times a day. When streaming ...
  • johnp3
  • Casual Listener
  • 1481 Views
  • 2 replies
  • 1 likes
  • 1481 Views
  • 2 replies
  • 1 likes

Matching local files to the cloud

Hi, Since Spotify removed the sync playlist from itunes feature my workaround was to create folders with the playlists I wanted in them. Then I would only choose that folder as a local source and bam, local playlist. However, I would like to match th...

  • Casual Listener
  • Hi,   Since Spotify removed the sync playlist from itunes feature my workaround was to create folders with the playlists I wanted in them. Then I would only choose that folder as a local sourc...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

no se publica mi actividad

PlanPremiumCountrySpain Devicelaptot HPOperating SystemWindows 10 My Question or IssueNo se publica mi actividad en Spotify con el ordenador y lo tengo activado en la configuración. Quiero que se publique, con el mòbil si funciona y se publica pero c...

  • Newbie
  • Plan Premium Country Spain   Device laptot HP Operating System Windows 10   My Question or Issue No se publica mi actividad en Spotify con el ordenador y lo tengo activado e...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Solved!! Differences between Windows 10 Store App and the Windows App

Hello, after two years of absence I plan to come back to Spotify. I saw that there is a version on the Windows 10 Store available.But you also offer a "normal" version at the Spotify website (that also runs on other OS). What are the differences betw...

  • Regular
  • Hello,   after two years of absence I plan to come back to Spotify.   I saw that there is a version on the Windows 10 Store available. But you also offer a "normal" version at the Spot...
  • andyouf
  • Casual Listener
  • 112444 Views
  • 9 replies
  • 5 likes
  • Windows
  • 112444 Views
  • 9 replies
  • 5 likes

Spotify Not Letting Me Add a Photo To a Playlist

PlanPremiumCountry AustraliaDevice?Operating SystemWindows 10 My Question or IssueGreetings, I have tried to upload a piciture to a playlist in spotify, and for every piciture is says that it is to small, and that it needs to be at least 300 by 300. ...

  • Newbie
  •   Plan Premium Country  Australia Device ? Operating System Windows 10       My Question or Issue Greetings,  I have tried to upload a piciture to a playli...
  • 515 Views
  • 0 replies
  • 0 likes
  • 515 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to play specific artist

PlanStudent PremiumCountryScotland Device(iPhone 6, iPad Air, Desktop PC and Laptop)Operating System(Windows 10) My Question or Issue For the past few months, I have been having an issue where I am unable to listen to a specific artist, While She Sle...

  • Visitor
  • Plan Student Premium Country Scotland    Device (iPhone 6, iPad Air, Desktop PC and Laptop) Operating System (Windows 10)   My Question or Issue  For the past few month...
  • user-removed
  • Not applicable
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes