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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1397 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144623 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129396 Views

294 replies

22 likes

  • 129396 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10897 Views

1 replies

6 likes

  • 10897 Views
  • 1 replies
  • 6 likes

Windows 10 - Left corner song banner cannot disable again?

The problem showed in the pic had been an issue years ago, and it was solved seemingly (I guess). However this banner starts to show up again and cannot turn it off; on top of that, I don't see any options to disable it.It's really annoying and awkwa...

Newbie

The problem showed in the pic had been an issue years ago, and it was solved seemingly (I guess). However this banner starts to show up again and cannot turn it off; on top of that, I don't see any o...

Loxer

Community Legend

1517 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

i cannot see my friends' activity

PlanPremiumCountryPhilippines Deviceacer swift 3Operating System My Question or Issue i cannot see my friends activity even if i alreadyswitched the show right bar to green

Newbie

Plan Premium Country Philippines   Device acer swift 3 Operating System     My Question or Issue  i cannot see my friends activity even if i alreadyswitched the show ri...

henryromerl

Casual Listener

594 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Daily Mixes Unavailable, Friend Activity Fails to Load

PlanPremium FamilyCountryCanadaDeviceDell XPS 13Operating SystemWindows 10 My Question or IssueMy Daily Mixes are now gone as a link on my Spotify desktop application (it used to be the first link under "Your Library"). When I try to search for the D...

Casual Listener

Plan Premium Family Country Canada Device Dell XPS 13 Operating System Windows 10   My Question or Issue My Daily Mixes are now gone as a link on my Spotify desktop application (it use...

opaditya

Casual Listener

3916 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Autoplay stopped working / Deinstallation for reinstall not working

PlanFree Operating SystemWindows 10 My Question or IssueThe autoplay function (similiar songs after the playlist) stopped working. There are no songs shown anymore.However I figured out, if I delete the file "abba.json" inC:\users\\the autoplay is wo...

Casual Listener

Plan Free   Operating System Windows 10   My Question or Issue The autoplay function (similiar songs after the playlist) stopped working. There are no songs shown anymore. However I...

Sebasty

Community Legend

588 Views

1 replies

1 likes

  • 588 Views
  • 1 replies
  • 1 likes

Can't Start Spotify App on Windows 10

I get the following when I try to start the Spotify App on Windows 10 PC. "The procedure entry point GetSecureSystemAppDataFolder could not be located in the dynamic link library C:\Windows\System32\daxexec.dll" Any help would be appreciate.

Regular

I get the following when I try to start the Spotify App on Windows 10 PC.   "The procedure entry point GetSecureSystemAppDataFolder could not be located in the dynamic link library C:\Windows\S...

tebok

Visitor

6785 Views

6 replies

1 likes

  • 6785 Views
  • 6 replies
  • 1 likes

Daily mixes missing and song radio not working

My Question or IssueHi everyone, Since the last update, Daily Mixes are all gone (can't find them ANYWHERE) and my previous song radios all say "this station cannot be started" or "Something went wrong please try again later".Although I could reinsta...

Visitor

My Question or Issue Hi everyone,   Since the last update, Daily Mixes are all gone (can't find them ANYWHERE) and my previous song radios all say "this station cannot be started" or "Somethi...

WaveyDL

Newbie

3567 Views

12 replies

0 likes

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Superuser Contribution Win10 No connection to Spotify

PlanPremiumCountryGermanyDeviceSelf-built PCOperating SystemWindows 10 My Question or IssueI have used Spotify without any problems on my PC for a year now, but a few days ago, Spotify always said it would be offline. After checking the firewall, I t...

Casual Listener

Plan Premium Country Germany Device Self-built PC Operating System Windows 10   My Question or Issue I have used Spotify without any problems on my PC for a year now, but a few days ag...

Alfredo

Roadie

749 Views

4 replies

1 likes

  • 749 Views
  • 4 replies
  • 1 likes

Can't download Spotify to new laptop

PlanFamilyCountry USADevicelaptopOperating SystemWindows My Question or Issue New laptop. Want to download Spotify. After downloaded .exe, get message "A Windows Store installation of Spotify was found on your system. Please uninstall that version fi...

Casual Listener

Plan Family Country  USA Device laptop Operating System Windows   My Question or Issue  New laptop. Want to download Spotify.  After downloaded .exe, get message "A Wind...

DennyEMufc

Roadie

819 Views

2 replies

0 likes

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Superuser Contribution Audiobooks

Wonder (and tried to): want to listen audiobooks with my spotify premium in my local files.But, Is it possible to upload the book immediately in his own playlist? Now I upload, search al the individual chapters one by one and put it in the right play...

Casual Listener

Wonder (and tried to): want to listen audiobooks with my spotify premium in my local files. But, Is it possible to upload the book immediately in his own playlist? Now I upload, search al the indivi...

Alfredo

Roadie

6135 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify shows itunes songs as local files

PlanPremium CountryGermany Operating SystemWindows 10 My Question or IssueSpotify displays all local itunes songs under "Local Files", even though I deselected everything in the settings (there is no option for "itunes" as seen in several screenshots...

Regular

Plan Premium   Country Germany   Operating System Windows 10   My Question or Issue Spotify displays all local itunes songs under "Local Files", even though I deselected ever...

SergioDavid

Roadie

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
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Superuser Contribution Can't click on a volume and song time bar

PlanFree Operating SystemWindows 7 My Question or Issue I opened Spotify to listen to some music and I wanted to skip intro in a song but I found out that it's not working anymore. When I'm clicking on a time bar it doesn't skip song to that moment, ...

Newbie

  Plan Free   Operating System Windows 7   My Question or Issue    I opened Spotify to listen to some music and I wanted to skip intro in a song but I foun...

Alfredo

Roadie

3159 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Spotify Desktop (Windows) crashes

For the last few days I have experienced several times the desktop application on Windows close whilst playing music. The version is 1.0.82.447.g975ad224It just stops, while no user interaction.

Casual Listener

  For the last few days I  have experienced  several times the desktop application on Windows close whilst playing music. The version is  1.0.82.447.g975ad224 It just stops...

Jollof

Composer

968 Views

1 replies

1 likes

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  • 1 replies
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Solved!! Hmm, the Friend Feed failed to load.

Operating SystemWindows 10 My Question or IssueNot a game-breaking issue but friend activity didn't load the entire day, is there any reason behind this? No internet issues, desktop client works as usual besides that.

Casual Listener

  Operating System Windows 10   My Question or Issue Not a game-breaking issue but friend activity didn't load the entire day, is there any reason behind this?   No internet iss...

vrfigueiredo

Regular

5039 Views

3 replies

4 likes

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  • 3 replies
  • 4 likes

Superuser Contribution Pause not pausing?

Spotify premium on Windows 10: TL;DR: Pause doesn't pause, it just silences the song until the song ends at which point it stops. Happens via direct app control, keyboard controls, or even phone control of desktop app. So I've always had odd little i...

Newbie

  Spotify premium on Windows 10:   TL;DR: Pause doesn't pause, it just silences the song until the song ends at which point it stops. Happens via direct app control, keyboard controls, o...

Aimee_T

Roadie

1627 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution Recommended songs based on playlist missing?

PlanPremiumCountry New Zealand Operating SystemWindows 10 My Question or Issue As of a few days ago, there used to be a feature where within a playlist Spotify would recommend you songs at the bottom based on the current songs in that playlist. But t...

Casual Listener

  Plan Premium Country  New Zealand   Operating System Windows 10   My Question or Issue  As of a few days ago, there used to be a feature where within a playlist S...

Alfredo

Roadie

3509 Views

3 replies

3 likes

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  • 3 replies
  • 3 likes

Solved!! Playlist doofed (cannot remove songs/these songs don't play)

PlanFreeCountryUSA DeviceWindows PC, iPhone 6+Operating SystemWindows 10/iOS My Question or Issue I have a playlist with a large amount of songs from the same artist/album that not only can I not remove from my playlist, but they do not play when I a...

Music Fan

Plan Free Country USA  Device Windows PC, iPhone 6+ Operating System Windows 10/iOS   My Question or Issue  I have a playlist with a large amount of songs from the same artis...

Gosh_Josh

Music Fan

2844 Views

8 replies

0 likes

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  • 8 replies
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Superuser Contribution Will not play music

PlanFree/PremiumCountry Device Operating System  My Question or Issue 

Newbie

Plan Free/Premium Country   Device   Operating System     My Question or Issue  

Alfredo

Roadie

1085 Views

9 replies

0 likes

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  • 9 replies
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[Discussion][ALL Platforms] The New UI concept

Hi everyone, The new UI is really clean but it still feels exactly the same. I was checking Behance as I usually do and came across this concept by Gabrielle Nguyen:https://www.behance.net/gallery/56534635/Spotify-UI-Redesign-Concept It was nice and ...

Community Legend

Hi everyone,   The new UI is really clean but it still feels exactly the same.  I was checking Behance as I usually do and came across this concept by  Gabrielle Nguyen: https://w...

1331 Views

0 replies

13 likes

All Platforms
Discussion
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Superuser Contribution When I search for songs, they don't come up in rows anymore

Now my search results only show the top 4 songs, artists, albums and playlists each with cover art, making it harder to tell if it's correct song I'm looking for unless I click on each individually. Does anybody know how to get back the view where yo...

Newbie

Now my search results only show the top 4 songs, artists, albums and playlists each with cover art, making it harder to tell if it's correct song I'm looking for unless I click on each individually. ...

Alfredo

Roadie

954 Views

3 replies

1 likes

Desktop
Search
  • 954 Views
  • 3 replies
  • 1 likes

Spotify is not clickable after switching from a fullscreen application by alt+tab

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 version 1709 build 16299.492 My Question or IssueSpotify is not clickable on my other screen when I'm switching from a fullscreen application on my main screen by alt + tab. The click will "g...

Casual Listener

Plan Premium Country Sweden Device PC Operating System Windows 10 version 1709 build 16299.492   My Question or Issue Spotify is not clickable on my other screen when I'm switchin...

342 Views

0 replies

1 likes

  • 342 Views
  • 0 replies
  • 1 likes