Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
So for some reason, the volume slider and song seek slider (I never know what to call them) won't work. Whenever I try to drag the dot to the volume slider or the song seek slider, it won't work. Everything else works perfectly fine, but it's those t...
So for some reason, the volume slider and song seek slider (I never know what to call them) won't work. Whenever I try to drag the dot to the volume slider or the song seek slider, it won't work. Eve...
Not applicable
3410 Views
2 replies
1 likes
Há 2 dias começou dar erro na minha conta pelo computador, a mensagem é a seguinte : " POXA OCORREU UMA FALHA NO CARREGAMENTO DO FEED DE AMIGOS..."Não vejo mais o que estão ouvindo, já desinstalei umas 5 vezes e nada... alguém mais com esse problema?...
Há 2 dias começou dar erro na minha conta pelo computador, a mensagem é a seguinte : " POXA OCORREU UMA FALHA NO CARREGAMENTO DO FEED DE AMIGOS..." Não vejo mais o que estão ouvindo,...
Casual Listener
7718 Views
16 replies
9 likes
PlanPremiumDevicePCOperating SystemWindows 10My Question or IssueFor some reason, when I add some songs via local file to spotify, it will be unavailable on desktop, but it will play and download on the android app. The message I get is "This song is...
Plan Premium Device PC Operating System Windows 10 My Question or Issue For some reason, when I add some songs via local file to spotify, it will be unavailable on desktop, but it will play an...
Roadie
727 Views
1 replies
0 likes
PlanPremiumCountry BRAZILDeviceSAMSUNG COMPUTEROperating System Windows 10My Question or Issue Hi, I'm having trouble opening the spotify app. When I click to open an error message appears. I already tried to reinstall, but it did not work.
Plan Premium Country BRAZIL Device SAMSUNG COMPUTER Operating System Windows 10 My Question or Issue Hi, I'm having trouble opening the spotify app. When I click to...
Newbie
24083 Views
3 replies
0 likes
PlanPremiumCountryRomania DeviceDell Latitude 7480 Operating SystemWindows 10 My Question or Issue The application window is blank. No way to interact with the app except starting and closing it from the task bar. Similar issue to those signaled in h...
Plan Premium Country Romania Device Dell Latitude 7480 Operating System Windows 10 My Question or Issue The application window is blank. No way to interact with t...
Not applicable
10624 Views
3 replies
0 likes
Hi, I am currently running W10 on PC, and I have a problem where spotify fades out when there are no other sounds present on the PC, which is quiet the opposite from what everyone else is having problem with. I have checked all settings which include...
Hi, I am currently running W10 on PC, and I have a problem where spotify fades out when there are no other sounds present on the PC, which is quiet the opposite from what everyone el...
Roadie
640 Views
3 replies
0 likes
PlanPremiumCountry SwitzerlandDeviceLaptopOperating SystemWindows 10 My Question or Issue Hi there. I can't seem to connect to my facebook at all. the window "appears" but only when Alt-tabbin. And when I click on it nothing ever happens. I already t...
Plan Premium Country Switzerland Device Laptop Operating System Windows 10 My Question or Issue Hi there. I can't seem to connect to my facebook at all. the window "appea...
Casual Listener
503 Views
2 replies
0 likes
I've been using Spotify, but just today downloaded the PC software. On the task bar, it shows a green progress bar as if it were downloading something, but it never changes from the minimum, and no songs are set to be downloaded, nor are any currentl...
I've been using Spotify, but just today downloaded the PC software. On the task bar, it shows a green progress bar as if it were downloading something, but it never changes from the minimum, and no s...
Casual Listener
3289 Views
4 replies
0 likes
PlanPremiumCountry GermanyDevice(Laptop)Operating System(Windows 7) My Question or Issue A friend of mine informed me, that there is a personal Playlist called 'Dein Sommer Flashback' (Your summer flashback). I looked through my account but was not a...
Plan Premium Country Germany Device (Laptop) Operating System (Windows 7) My Question or Issue A friend of mine informed me, that there is a personal Playlist called 'Dei...
Casual Listener
993 Views
4 replies
0 likes
I using the spotify web browser because i can't have the app on my work computer, and can't find my followers (or who i am following, who is following a certain playlist, etc.). anyone know how to fix this? i'm having the same issues on my app on the...
I using the spotify web browser because i can't have the app on my work computer, and can't find my followers (or who i am following, who is following a certain playlist, etc.). anyone know h...
Visitor
4948 Views
7 replies
1 likes
Hello- It plays several tracks and then stops. I see on the player that it has finished playing a track, but did not & will not advance to next track. The player does not respond at all. This happens to most any music I listen to. The only way I get ...
Hello- It plays several tracks and then stops. I see on the player that it has finished playing a track, but did not & will not advance to next track. The player does not respond at a...
Roadie
903 Views
4 replies
0 likes
PlanPremium CountryFinlando Devicei7-win10-64bit Operating Systemwin10-64bit My Question or IssueEvery time Spotify updates itself, the setting under Display Options: "Show desktop overlay when using media keys" - is not applied unless it is set from...
Plan Premium Country Finlando Device i7-win10-64bit Operating System win10-64bit My Question or Issue Every time Spotify updates itself, the setting under Dis...
Newbie
2046 Views
3 replies
5 likes
PlanPremiumCountryPhilippinesDeviceDesktopOperating SystemWindows 7 My Question or Issue I used to be able to select quality (Normal, High, Extreme) in my previous desktop (using work desktop hence Win7) but now I can not find that option in preferen...
Plan Premium Country Philippines Device Desktop Operating System Windows 7 My Question or Issue I used to be able to select quality (Normal, High, Extreme) in my previous deskt...
Music Fan
677 Views
1 replies
0 likes
I have a library of 10,000+ MP3s, and Spotify fails to index it. When I add the folder with my music, Spotify slowly starts using more and more memory and slows to a crawl, making it completely unusable until I kill the process in Task Manager. Once ...
I have a library of 10,000+ MP3s, and Spotify fails to index it. When I add the folder with my music, Spotify slowly starts using more and more memory and slows to a crawl, making it completely unusa...
Casual Listener
598 Views
2 replies
0 likes
i have full connection to the internet but spotify says i am offline, please help. i am on pc
i have full connection to the internet but spotify says i am offline, please help. i am on pc
Casual Listener
6361 Views
13 replies
0 likes
Edit/Preferences/Advanced/Open spotify automatically when I log inis disabled but it still starts when i reboot and log in. wth?
Edit/Preferences/Advanced/Open spotify automatically when I log in is disabled but it still starts when i reboot and log in. wth?
Regular
726 Views
1 replies
0 likes
Hello, after some investigation i'll found a solution that work for me.I don't know wich software do this (some antispyware or similar), but my HOST file was modified with this voice 0.0.0.0 spclient.wg.spotify.com Remove the line, save the HOST file...
Hello, after some investigation i'll found a solution that work for me. I don't know wich software do this (some antispyware or similar), but my HOST file was modified with this voice 0.0.0...
Newbie
41023 Views
47 replies
144 likes
PlanFree/PremiumCountry USDeviceUniversalOperating Systemhopefully universal My Question or Issue I am developing a program in c#. With a copied spotify URI(IE spotify:track:2374M0fQpWi3dLnB54qaLX) entered in browser bar or otherwise sent a request t...
Plan Free/Premium Country US Device Universal Operating System hopefully universal My Question or Issue I am developing a program in c#. With a copied spotify URI(IE ...
Newbie
5807 Views
3 replies
2 likes
Since last night, last.fm scrobbling is not scrobbling the music I listen to anymore. Is anyone else experiencing this? I was going to see if maybe my Spotify account somehow got disconnected from Last.fm, but I went into preferences and could not fi...
Since last night, last.fm scrobbling is not scrobbling the music I listen to anymore. Is anyone else experiencing this? I was going to see if maybe my Spotify account somehow got disconnecte...
Roadie
26669 Views
7 replies
5 likes
