Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

80962 Views

40 replies

68 likes

  • 80962 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

775008 Views

503 replies

64 likes

  • 775008 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

toddalex4

Casual Listener

17747 Views

17 replies

5 likes

  • 17747 Views
  • 17 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2778 Views

0 replies

4 likes

  • 2778 Views
  • 0 replies
  • 4 likes

Spotify making my PC crash

My Question or Issue Hello. I've been having problems with Spotify today. Everytime I open it on my PC, after a short time it will freeze and crash. No error messages shown on screen. It happens even if I just open and inmediately close the program. ...

Regular

  My Question or Issue   Hello. I've been having problems with Spotify today. Everytime I open it on my PC, after a short time it will freeze and crash. No error messages shown on screen...

vaether33

Casual Listener

5299 Views

6 replies

0 likes

Crash
Desktop Windows
  • 5299 Views
  • 6 replies
  • 0 likes

Superuser Contribution spotify skipping local file songs when the song end

ok a week ago spotify suddenly out of nowhere coudn't play local file songs until i downloaded this: http://www.free-codecs.com/mpeg_layer_3_codec_download.htm (for those who have the problem) but... as you see from the title it just... skip them. ye...

Newbie

  ok a week ago spotify suddenly out of nowhere coudn't play local file songs until i downloaded this: http://www.free-codecs.com/mpeg_layer_3_codec_download.htm (for those who have the pr...

SergioDavid

Roadie

690 Views

1 replies

0 likes

  • 690 Views
  • 1 replies
  • 0 likes

Algoritmo de canciones aleatorias muy mal.

PlanPremiumCountryColombia Operating SystemWindows 10 My Question or Issue Buenos días, hace varias semanas he venido experimentando el problema de que entro a mis favoritas y le doy reproducir aleatorio y me está reproduciendo practicamente las mism...

Casual Listener

Plan Premium Country Colombia   Operating System Windows 10   My Question or Issue  Buenos días, hace varias semanas he venido experimentando el problema de que entro a mis fa...

Magnetron

Gig Goer

13782 Views

3 replies

44 likes

  • 13782 Views
  • 3 replies
  • 44 likes

Spotify For Desktop release notes

Are we ever going to get proper release notes for the Spotify for Windows application. It's not helpful when I have many issues and no way to check if they have actually been fixed. Not notifying users of what is improved or removed from an applicati...

Music Fan

Are we ever going to get proper release notes for the Spotify for Windows application. It's not helpful when I have many issues and no way to check if they have actually been fixed. Not notifying use...

watryu

Newbie

5863 Views

2 replies

40 likes

  • 5863 Views
  • 2 replies
  • 40 likes

Spotify crashes computer

PlanPremiumCountry USADeviceHP EliteDesk desktopOperating SystemWindows 7My Question or IssueAbout a month ago, my computer crashed whenever Spotify opened. I uninstalled and then every time I tried to reinstall it my computer would crash again. I ev...

Newbie

Plan Premium Country  USA Device HP EliteDesk desktop Operating System Windows 7 My Question or Issue About a month ago, my computer crashed whenever Spotify opened. I uninstalled and t...

Loxer

Community Legend

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Songs keep skipping and phantom playlists keep playing randomly

PlanPremiumCountryUnited StatesDeviceHP 173 TouchScreen LaptopOperating SystemWindows 10 I recently bought a new laptop, and shortly after a new phone (Samsung Galaxy J7 Sky Pro). I haven't had a good time with Spotify ever since. I can't start playi...

Casual Listener

Plan Premium Country United States Device HP 173 TouchScreen Laptop Operating System Windows 10   I recently bought a new laptop, and shortly after a new phone (Samsung Galaxy J7 Sky Pr...

user-removed

Not applicable

1539 Views

3 replies

0 likes

  • 1539 Views
  • 3 replies
  • 0 likes

Delete a folder without deleting the tracks/playlists within

PlanPremiumCountry GermanyOperating SystemWindows 7 My Question or IssueI accidently created a folder in which I moved one of my playlists. Right now I am not able to delete the folder without deleting my playlist. On the other hand side it isn´t pos...

Casual Listener

Plan Premium Country  Germany Operating System Windows 7   My Question or Issue I accidently created a folder in which I moved one of my playlists. Right now I am not able to delete...

DMsK

Casual Listener

992 Views

2 replies

0 likes

  • 992 Views
  • 2 replies
  • 0 likes

Spotify stream count not updating

PlanPremiumCountry DeviceDell Inspirion 3656Operating SystemWindows 10 My Question or Issue I am an artist, and I notice that my stream counts have not updated since July 22. On that day, I had 1,868 streams on one song and the next day, in the spoti...

Regular

Plan Premium Country   Device Dell Inspirion 3656 Operating System Windows 10   My Question or Issue  I am an artist, and I notice that my stream counts have not updated sinc...

Noah

Spotify Star

3199 Views

1 replies

0 likes

  • 3199 Views
  • 1 replies
  • 0 likes

Superuser Contribution virus

PlanoFreeCountry Brasil Operating SystemWindows 10My Question or IssueHoje eu instalei o spotify no meu pc novo, faz um tempinho que eu já tenho ele(uns 3 meses), mas ainda está novo e nunca deu problema, mas justamente hpje que eu instalei o spotify...

Newbie

Plano Free Country  Brasil   Operating System Windows 10 My Question or Issue Hoje eu instalei o spotify no meu pc novo, faz um tempinho que eu já tenho ele(uns 3 meses), mas ainda ...

SergioDavid

Roadie

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't play local files after giving them album art.

PlanFreeCountry USADeviceMy PC is built from scratchOperating SystemWindows 10 My Question or IssueIn my spare time, I like to make music. When I finish with a song, I export it as an mp3 file, spotify sees this, and it gets added to the local files ...

Newbie

Plan Free Country  USA Device My PC is built from scratch Operating System Windows 10  My Question or Issue In my spare time, I like to make music. When I finish with a song, I exp...

SergioDavid

Roadie

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution saved songs not in songs playlist

PlanPremiumCountryAustralia DeviceSamsung Galaxy 8 and PCOperating SystemAndroid Oreo My Question or Issue saved songs on songs playlist on PC nt synced with Phone.

Newbie

Plan Premium Country Australia  Device Samsung Galaxy 8 and PC Operating System Android Oreo   My Question or Issue  saved songs on songs playlist on PC nt synced with Phone....

SergioDavid

Roadie

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Need to connect with support

Hello I have some issues with my app, when i try to use my app on my device after 2-3 minutes it stops responding that is the reason i need to get connected with the support so is this the number for support . let me know is this the correct one or g...

Casual Listener

Hello I have some issues with my app, when i try to use my app on my device after 2-3 minutes it stops responding that is the reason i need to get connected with the support so is this the number for...

Luke

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Spotify Continues to Play After It's Paused

Dear to whom this may concern, When ever I pause Spotify on my desktop (Win 10 OS), it automatically plays again when it's paused.The pause time varies everytime (No less than 20 seconds and no more than 35 seconds).This issue had never occured befor...

Composer

Dear to whom this may concern,   When ever I pause Spotify on my desktop (Win 10 OS), it automatically plays again when it's paused. The pause time varies everytime (No less than 20 seconds ...

Luke

Community Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Queue is broken

When i play songs from a big playlist only the top of the playlist goes to the queue. Only those songs are played and only those songs can be shuffled. When it gets to the end of those songs in the queue, it just goes back to the first one instead of...

Casual Listener

When i play songs from a big playlist only the top of the playlist goes to the queue. Only those songs are played and only those songs can be shuffled. When it gets to the end of those songs in the q...

Luke

Community Legend

811 Views

1 replies

1 likes

  • 811 Views
  • 1 replies
  • 1 likes

Superuser Contribution Artist radio doesn't exist for one particular artist

PlanPremiumCountry IsraelDeviceXiaomi note 4 + Windows operated PCOperating SystemAndroid, Windows My Question or Issue Artist radio doesn't exist for one particular artist - Cafe del Mar.Works fine for every other artist.Happens both on Xiaomi note ...

Casual Listener

Plan Premium Country  Israel Device Xiaomi note 4 + Windows operated PC Operating System Android, Windows   My Question or Issue  Artist radio doesn't exist for one particula...

princesstissy

Newbie

657 Views

3 replies

0 likes

  • 657 Views
  • 3 replies
  • 0 likes

Local files are not downloading to my phone

Basically, at this point, I believe I've tried everything to make my local files download to my phone. Spotify is not blocked by the firewall. Both devices are on the same internet. My desktop is mainly using ethernet but I have tried using wifi inst...

Newbie

  Basically, at this point, I believe I've tried everything to make my local files download to my phone. Spotify is not blocked by the firewall. Both devices are on the same internet. My deskto...

Loxer

Community Legend

490 Views

1 replies

1 likes

  • 490 Views
  • 1 replies
  • 1 likes

event date bug (both windows and android)

PlanPremiumCountryhungary Devicewindows 10, oneplus 3T Operating Systemwindows10, android 8 My Question or Issuethe event date is incorrect (shows a month number instead of day) screenshots:

Newbie

Plan Premium Country hungary   Device windows 10, oneplus 3T   Operating System windows10, android 8   My Question or Issue the event date is incorrect (shows a month numbe...

Loxer

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

What's new in 1.0.85.259.g4ab01679?

Looks like this new version dropped. What has changed? Is there an update log?

Visitor

  Looks like this new version dropped. What has changed? Is there an update log?

malcmerlyn

Newbie

1229 Views

3 replies

2 likes

  • 1229 Views
  • 3 replies
  • 2 likes

Solved!! Follow Playlist

PlanFreeCountry BrazilDeviceHP Pavilion Entertainment PCOperating SystemWindows 7 My Question or Issue Isn't possible anymore to follow playlists? All I can do now is Save on My Library , but not just follow. The others playlists that I Followed alre...

Casual Listener

Plan Free Country  Brazil Device HP Pavilion Entertainment PC Operating System Windows 7   My Question or Issue  Isn't possible anymore to follow playlists? All I can do now ...

julialage

Casual Listener

35008 Views

2 replies

1 likes

  • 35008 Views
  • 2 replies
  • 1 likes

Solved!! Crossfade

OS: Windows 10 Crossfade isn't working correctly - for some songs, crossfade will work as intended. For others, there is no crossfade. Restarting Spotify, turning on/off crossfade does nothing.

Casual Listener

  OS: Windows 10   Crossfade isn't working correctly - for some songs, crossfade will work as intended. For others, there is no crossfade. Restarting Spotify, turning on/off crossfade do...

AngusMcK

Newbie

1546 Views

4 replies

1 likes

  • 1546 Views
  • 4 replies
  • 1 likes