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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83896 Views

40 replies

68 likes

  • 83896 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

795694 Views

505 replies

64 likes

  • 795694 Views
  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

moep99

Newbie

23932 Views

25 replies

7 likes

  • 23932 Views
  • 25 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3060 Views

0 replies

4 likes

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  • 4 likes

Solved!! Songs fading in and out regularly

Plan - PremiumCountry - UKDevice - Windows 10 laptop My Question or IssueRecently I've been regularly having a problem with songs constantly fading in and out. The reduction in volume is very brief, less than a second, and occurs dozens of times with...

Casual Listener

Plan - Premium Country - UK Device - Windows 10 laptop     My Question or Issue Recently I've been regularly having a problem with songs constantly fading in and out.  The r...

Luke

Community Legend

4341 Views

3 replies

0 likes

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Is there a way to save your place in a playlist

PlanPremiumCountryUK DevicePC DesktopOperating SystemWindows 7) My Question or Issue I like to create large master playlists as I go along and then listen to the songs in order as and when I have the time. If I stop after a certain number of songs th...

Gig Goer

Plan Premium Country UK   Device PC Desktop Operating System Windows 7)   My Question or Issue  I like to create large master playlists as I go along and then listen to the ...

Loxer

Community Legend

6665 Views

1 replies

22 likes

  • 6665 Views
  • 1 replies
  • 22 likes

Explicit songs on WIndows App

Hey guys, I am a spotify premium User on the Windows 10 App. And since 1 day I can not listen to explicit songs anymore. My WIndows app doesnt show me button to activate it like my iphone app

Casual Listener

 Hey guys,   I am a spotify premium User on the Windows 10 App. And since 1 day I can not listen to explicit songs anymore. My WIndows app doesnt show me button to activate it like my iph...

Dirkules93

Casual Listener

632 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Favourite song indices out of sync

Device Desktop, Windows 10 Steps to reproduce:1. Open up the browser player in 2 tabs in the browser2. On Tab 1, navigate to My Collection / Favourite songs3. Switch to Tab 2, search for a song, add it to the favourites4. Switch back to Tab 1 (Favour...

Newbie

  Device   Desktop, Windows 10   Steps to reproduce: 1. Open up the browser player in 2 tabs in the browser 2. On Tab 1, navigate to My Collection / Favourite songs 3. Switch t...

Loxer

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Spotify making my PC crash

My Question or Issue Hello. I've been having problems with Spotify today. Everytime I open it on my PC, after a short time it will freeze and crash. No error messages shown on screen. It happens even if I just open and inmediately close the program. ...

Regular

  My Question or Issue   Hello. I've been having problems with Spotify today. Everytime I open it on my PC, after a short time it will freeze and crash. No error messages shown on screen...

vaether33

Casual Listener

5366 Views

6 replies

0 likes

Crash
Desktop Windows
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Superuser Contribution spotify skipping local file songs when the song end

ok a week ago spotify suddenly out of nowhere coudn't play local file songs until i downloaded this: http://www.free-codecs.com/mpeg_layer_3_codec_download.htm (for those who have the problem) but... as you see from the title it just... skip them. ye...

Newbie

  ok a week ago spotify suddenly out of nowhere coudn't play local file songs until i downloaded this: http://www.free-codecs.com/mpeg_layer_3_codec_download.htm (for those who have the pr...

SergioDavid

Roadie

698 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Algoritmo de canciones aleatorias muy mal.

PlanPremiumCountryColombia Operating SystemWindows 10 My Question or Issue Buenos días, hace varias semanas he venido experimentando el problema de que entro a mis favoritas y le doy reproducir aleatorio y me está reproduciendo practicamente las mism...

Casual Listener

Plan Premium Country Colombia   Operating System Windows 10   My Question or Issue  Buenos días, hace varias semanas he venido experimentando el problema de que entro a mis fa...

Magnetron

Gig Goer

13808 Views

3 replies

44 likes

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  • 3 replies
  • 44 likes

Spotify For Desktop release notes

Are we ever going to get proper release notes for the Spotify for Windows application. It's not helpful when I have many issues and no way to check if they have actually been fixed. Not notifying users of what is improved or removed from an applicati...

Music Fan

Are we ever going to get proper release notes for the Spotify for Windows application. It's not helpful when I have many issues and no way to check if they have actually been fixed. Not notifying use...

watryu

Newbie

5882 Views

2 replies

40 likes

  • 5882 Views
  • 2 replies
  • 40 likes

Spotify crashes computer

PlanPremiumCountry USADeviceHP EliteDesk desktopOperating SystemWindows 7My Question or IssueAbout a month ago, my computer crashed whenever Spotify opened. I uninstalled and then every time I tried to reinstall it my computer would crash again. I ev...

Newbie

Plan Premium Country  USA Device HP EliteDesk desktop Operating System Windows 7 My Question or Issue About a month ago, my computer crashed whenever Spotify opened. I uninstalled and t...

Loxer

Community Legend

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Songs keep skipping and phantom playlists keep playing randomly

PlanPremiumCountryUnited StatesDeviceHP 173 TouchScreen LaptopOperating SystemWindows 10 I recently bought a new laptop, and shortly after a new phone (Samsung Galaxy J7 Sky Pro). I haven't had a good time with Spotify ever since. I can't start playi...

Casual Listener

Plan Premium Country United States Device HP 173 TouchScreen Laptop Operating System Windows 10   I recently bought a new laptop, and shortly after a new phone (Samsung Galaxy J7 Sky Pr...

user-removed

Not applicable

1561 Views

3 replies

0 likes

  • 1561 Views
  • 3 replies
  • 0 likes

Delete a folder without deleting the tracks/playlists within

PlanPremiumCountry GermanyOperating SystemWindows 7 My Question or IssueI accidently created a folder in which I moved one of my playlists. Right now I am not able to delete the folder without deleting my playlist. On the other hand side it isn´t pos...

Casual Listener

Plan Premium Country  Germany Operating System Windows 7   My Question or Issue I accidently created a folder in which I moved one of my playlists. Right now I am not able to delete...

DMsK

Casual Listener

1012 Views

2 replies

0 likes

  • 1012 Views
  • 2 replies
  • 0 likes

Spotify stream count not updating

PlanPremiumCountry DeviceDell Inspirion 3656Operating SystemWindows 10 My Question or Issue I am an artist, and I notice that my stream counts have not updated since July 22. On that day, I had 1,868 streams on one song and the next day, in the spoti...

Regular

Plan Premium Country   Device Dell Inspirion 3656 Operating System Windows 10   My Question or Issue  I am an artist, and I notice that my stream counts have not updated sinc...

Noah

Spotify Star

3223 Views

1 replies

0 likes

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Superuser Contribution virus

PlanoFreeCountry Brasil Operating SystemWindows 10My Question or IssueHoje eu instalei o spotify no meu pc novo, faz um tempinho que eu já tenho ele(uns 3 meses), mas ainda está novo e nunca deu problema, mas justamente hpje que eu instalei o spotify...

Newbie

Plano Free Country  Brasil   Operating System Windows 10 My Question or Issue Hoje eu instalei o spotify no meu pc novo, faz um tempinho que eu já tenho ele(uns 3 meses), mas ainda ...

SergioDavid

Roadie

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't play local files after giving them album art.

PlanFreeCountry USADeviceMy PC is built from scratchOperating SystemWindows 10 My Question or IssueIn my spare time, I like to make music. When I finish with a song, I export it as an mp3 file, spotify sees this, and it gets added to the local files ...

Newbie

Plan Free Country  USA Device My PC is built from scratch Operating System Windows 10  My Question or Issue In my spare time, I like to make music. When I finish with a song, I exp...

SergioDavid

Roadie

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution saved songs not in songs playlist

PlanPremiumCountryAustralia DeviceSamsung Galaxy 8 and PCOperating SystemAndroid Oreo My Question or Issue saved songs on songs playlist on PC nt synced with Phone.

Newbie

Plan Premium Country Australia  Device Samsung Galaxy 8 and PC Operating System Android Oreo   My Question or Issue  saved songs on songs playlist on PC nt synced with Phone....

SergioDavid

Roadie

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Need to connect with support

Hello I have some issues with my app, when i try to use my app on my device after 2-3 minutes it stops responding that is the reason i need to get connected with the support so is this the number for support . let me know is this the correct one or g...

Casual Listener

Hello I have some issues with my app, when i try to use my app on my device after 2-3 minutes it stops responding that is the reason i need to get connected with the support so is this the number for...

Luke

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Spotify Continues to Play After It's Paused

Dear to whom this may concern, When ever I pause Spotify on my desktop (Win 10 OS), it automatically plays again when it's paused.The pause time varies everytime (No less than 20 seconds and no more than 35 seconds).This issue had never occured befor...

Composer

Dear to whom this may concern,   When ever I pause Spotify on my desktop (Win 10 OS), it automatically plays again when it's paused. The pause time varies everytime (No less than 20 seconds ...

Luke

Community Legend

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Queue is broken

When i play songs from a big playlist only the top of the playlist goes to the queue. Only those songs are played and only those songs can be shuffled. When it gets to the end of those songs in the queue, it just goes back to the first one instead of...

Casual Listener

When i play songs from a big playlist only the top of the playlist goes to the queue. Only those songs are played and only those songs can be shuffled. When it gets to the end of those songs in the q...

Luke

Community Legend

825 Views

1 replies

1 likes

  • 825 Views
  • 1 replies
  • 1 likes

Superuser Contribution Artist radio doesn't exist for one particular artist

PlanPremiumCountry IsraelDeviceXiaomi note 4 + Windows operated PCOperating SystemAndroid, Windows My Question or Issue Artist radio doesn't exist for one particular artist - Cafe del Mar.Works fine for every other artist.Happens both on Xiaomi note ...

Casual Listener

Plan Premium Country  Israel Device Xiaomi note 4 + Windows operated PC Operating System Android, Windows   My Question or Issue  Artist radio doesn't exist for one particula...

princesstissy

Newbie

672 Views

3 replies

0 likes

  • 672 Views
  • 3 replies
  • 0 likes

Local files are not downloading to my phone

Basically, at this point, I believe I've tried everything to make my local files download to my phone. Spotify is not blocked by the firewall. Both devices are on the same internet. My desktop is mainly using ethernet but I have tried using wifi inst...

Newbie

  Basically, at this point, I believe I've tried everything to make my local files download to my phone. Spotify is not blocked by the firewall. Both devices are on the same internet. My deskto...

Loxer

Community Legend

497 Views

1 replies

1 likes

  • 497 Views
  • 1 replies
  • 1 likes