cant log in and use

[huwo]

Plan

Free

Country

 US

Device

computer

Operating System

windows xp 

My Question or Issue

 when i log in xp desktop app it cant login ,and i am in US my profile also is US .

use webplayer also cant log in .

[robotprobot]

Are you able to login at https://www.spotify.com/account ?

If so, can you please confirm that the account overview says your country is US there please?

[huwo]

this my accont overview

[robotprobot]

Are you using a VPN or anything else that would change your IP address per chance? The IP address location needs to match the account location for spotify free to login.

[Loxer]

Hey there!

Right now it's only possible for free accounts to use Spotify abroad for 14 days. You can learn more by reading this Spotify Answer.

Hope this helps!

[huwo]

But im in us california ,don't use VPN !my ip address also is US ,

[robotprobot]

So when you go to to here it shows the country as US?

Are you trying to login with the exact same details as you logged in with at spotify.com/account?

[huwo]

yes,US country,but location is california ,my account zip is NY

so i change ZIP code also show same quesions