cant log in and use

Reply

cant log in and use

huwo
Casual Listener

Plan

Free

Country

 US

Device

computer

Operating System

windows xp 

 

My Question or Issue

 when i log in xp desktop app it cant login ,and i am in US my profile also is US .

use webplayer also cant log in .

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7 Replies

Re: cant log in and use

robotprobot
Regular

Are you able to login at https://www.spotify.com/account ?

If so, can you please confirm that the account overview says your country is US there please?

Re: cant log in and use

huwo
Casual Listener

this my accont overview

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Re: cant log in and use

robotprobot
Regular

Are you using a VPN or anything else that would change your IP address per chance? The IP address location needs to match the account location for spotify free to login.

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Re: cant log in and use

Rock Star 16
Rock Star 16

Hey there!

Right now it's only possible for free accounts to use Spotify abroad for 14 days. You can learn more by reading this Spotify Answer.

Hope this helps!

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: cant log in and use

huwo
Casual Listener

But im in us california ,don't use VPN !my ip address also is US ,

Re: cant log in and use

robotprobot
Regular

So when you go to to here it shows the country as US?

 

Are you trying to login with the exact same details as you logged in with at spotify.com/account?

Re: cant log in and use

huwo
Casual Listener

yes,US country,but location is california ,my account zip is NY

so i change ZIP code also show same quesions

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