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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2017 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150106 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

137801 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11264 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Volume overlay keeps coming back

PlanFree Operating SystemWindows 10 The banner keeps popping out even though disabled it. Turn on and off the overlay will keep it off for a while, after that it'll popping up again. I even deleted the cache on %appdata% and still keep happening (the...

Newbie

Plan Free   Operating System Windows 10   The banner keeps popping out even though disabled it. Turn on and off the overlay will keep it off for a while, after that it'll popping up a...

Loxer

Community Legend

911 Views

1 replies

3 likes

  • 911 Views
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Solved!! Cant get rid of spotify task. Wont restart because "spotify is already running"

Just as the title says i cant get the process to end so i can restart it or reinstall. Cant end the task in task manager because "access is denied" even though im the administrator. Cant delete the "Spotify" subfolder because " its currently being us...

Casual Listener

   Just as the title says i cant get the process to end so i can restart it or reinstall. Cant end the task in task manager because "access is denied" even though im the administrator. Can...

Thunderwesel

Casual Listener

1883 Views

2 replies

0 likes

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Solved!! Radio will not play

PlanPremiumCountry United States of AmericaDevicePCOperating SystemWindows 10 My Question or Issue So:I've logged in and out, reinstalled, restarted my computer, and after experimenting, I realized that radio won't work spefically for my account on m...

Casual Listener

  Plan Premium Country  United States of America Device PC Operating System Windows 10   My Question or Issue  So: I've logged in and out, reinstalled, restarted my ...

bzimmerman24

Casual Listener

2339 Views

2 replies

2 likes

  • 2339 Views
  • 2 replies
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Media keys popup box

Even when the option is disabled, if i restart my computer it still shows the pop up box. Have to disable it and re enable it again before it wont show it up any more. Very annoying and was wondering if anyone has a soultion.(Windows 10)

Newbie

Even when the option is disabled, if i restart my computer it still shows the pop up box. Have to disable it and re enable it again before it wont show it up any more. Very annoying and was wondering...

regortaz

Casual Listener

804 Views

3 replies

0 likes

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Solved!!Superuser Contribution All spotify features no longer work

PlanFreeCountry BrazilDeviceNotebook ASUSOperating SystemWindows 10 My Question or IssueAll of my features in spotify simply stop working, I can not search for songs or even listen to the radio, my friends feed does not load, all other options (artis...

Casual Listener

Plan Free Country  Brazil Device Notebook ASUS Operating System Windows 10   My Question or Issue All of my features in spotify simply stop working, I can not search for songs or ...

scaronq

Visitor

11993 Views

5 replies

0 likes

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Discover Weekly not updating once again

PlanFreeCountry ItalyDeviceSamsung Galaxy A5 2016Operating SystemWindows 7 My Question or IssueHi once again my Discover Weekly is not updating on monday. Last week i finally get the update (but then again on tuesday i got another update that changed...

Roadie

Plan Free Country  Italy Device Samsung Galaxy A5 2016 Operating System Windows 7   My Question or Issue Hi once again my Discover Weekly is not updating on monday. Last week i ...

nighthawk989

Roadie

1003 Views

7 replies

1 likes

  • 1003 Views
  • 7 replies
  • 1 likes

How do I share/send a song to another Spotify user?

Am I missing something here? I swear there used to be a way to send a song to a friend on Spotify who is also a Spotify user. In fact, I used to have an Inbox where these messages would appear, but I can no longer find my Inbox. I don't like having t...

Gig Goer

Am I missing something here? I swear there used to be a way to send a song to a friend on Spotify who is also a Spotify user. In fact, I used to have an Inbox where these messages would appear, but I...

Loxer

Community Legend

19188 Views

1 replies

26 likes

  • 19188 Views
  • 1 replies
  • 26 likes

Picutes not not showing

PlanPremiumCountry UKDeviceWindowsOperating SystemWindows 8 My Question or Issue When i search artists and go on there page the images do not load?

Newbie

  Plan Premium Country  UK Device Windows Operating System Windows 8   My Question or Issue  When i search artists and go on there page the images do not load?

Loxer

Community Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Song picture not showing

A while ago I noticed that the picture of the song I was listening wasn't showing anymore (as the picture is showing). https://gyazo.com/e76b70c7afb83f20bd1efd34c6cb3caf. And I have not been able to get it to show up again. Does anybody know how to g...

Regular

    A while ago I noticed that the picture of the song I was listening wasn't showing anymore (as the picture is showing). https://gyazo.com/e76b70c7afb83f20bd1efd34c6cb3caf. And I ha...

Loxer

Community Legend

53697 Views

5 replies

1 likes

  • 53697 Views
  • 5 replies
  • 1 likes

COMDLG32.dll: PqthFindExtensionW not found

PlanFree/PremiumCountry DeviceDesktopOperating SystemWindows 10 My Question or Issue Upon starting Spotify I get the following message:---------------------------Spotify.exe - Entry Point Not Found---------------------------The procedure entry point ...

Newbie

Plan Free/Premium Country   Device Desktop Operating System Windows 10   My Question or Issue  Upon starting Spotify I get the following message: -------------------------...

Loxer

Community Legend

649 Views

1 replies

0 likes

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Superuser Contribution 6 Daily Mixes exist, only 1 is shown in Desktop

Hi,I've started using Spotify about 3 weeks ago,and on Desktop I see only Daily Mix 1 (which is not updated at all, even though I listen to music).BUT, in Android app I see that Spotify created more Daily Mixes for me.So why can't I play them on Desk...

Regular

Hi, I've started using Spotify about 3 weeks ago, and on Desktop I see only Daily Mix 1 (which is not updated at all, even though I listen to music). BUT, in Android app I see that Spotify created...

Aimee_T

Roadie

398 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution 0 Friends on Spotify

PlanFreeCountry AustraliaDeviceSpotify Desktop AppOperating SystemWindows 7 Home Premium My Question or Issue I'm having troubles finding my friends on Facebook, had 8 friends show up until about 2 months ago lost them all at once and can't get them ...

Casual Listener

Plan Free Country  Australia Device Spotify Desktop App Operating System Windows 7 Home Premium   My Question or Issue  I'm having troubles finding my friends on Facebook, ha...

Aimee_T

Roadie

732 Views

1 replies

0 likes

  • 732 Views
  • 1 replies
  • 0 likes

Solved!! Can't drag tracks in newest Spotify app update (v1.83.318.0)

My Question or Issue The Windows Spotify app was just updated via Windows Store to v1.83.318.0. App restarted after update, and when it started up again, I could no longer drag and drop tracks into playlists, or drag and drop playlist tracks to re-or...

Casual Listener

My Question or Issue   The Windows Spotify app was just updated via Windows Store to v1.83.318.0. App restarted after update, and when it started up again, I could no longer drag and drop trac...

PomPomTom

Casual Listener

1214 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution I cant log in with Facebook account

PlanPremiumCountry ChileDeviceNotebookOperating SystemWindows 10 My Question or IssueI click in Log in with Facebook account but nothing hapens then it appears a error message "code error:8" , i dont have this problem on my android device

Newbie

  Plan Premium Country  Chile Device Notebook Operating System Windows 10   My Question or Issue I click in Log in with Facebook account but nothing hapens then it appears a...

Aimee_T

Roadie

566 Views

1 replies

0 likes

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  • 1 replies
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Why is there a limit on how many songs I can save to my library?

Whenever I reach the limit, there is a banner that says "Your library is full." I want to know why there is this limit and if there will ever be a time it will be expanded.

Newbie

  Whenever I reach the limit, there is a banner that says "Your library is full." I want to know why there is this limit and if there will ever be a time it will be expanded.

Sebasty

Community Legend

2512 Views

1 replies

0 likes

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Playlists suddenly saves as Album - Artist

PlanPremiumCountry Norway Operating SystemWindows 10 My Question or Issue Hi! Spotify suddenly saves playlists as Album - Artist, and it's really annoying to have to manually change to Artist - Album. Can't find any way in settings to change it eithe...

Newbie

Plan Premium Country  Norway   Operating System Windows 10   My Question or Issue   Hi!   Spotify suddenly saves playlists as Album - Artist, and it's really anno...

jsannn

Community Legend

636 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! I just upgraded to Premium. Radio feature seems broken now along with seeing my buds on here.

PlanPremiumCountry USADeviceAlienwear m17 xr3Operating SystemWindows 7 My Question or Issue I upgraded a weekago. been trying to listen to some my bands radios and they refuse to play. I've rebooted, logged out and few other things. Nothing gotten th...

Casual Listener

Plan Premium Country  USA Device Alienwear m17 xr3 Operating System Windows 7   My Question or Issue  I upgraded a weekago. been trying to listen to some my bands radios and ...

XristiEno

Casual Listener

729 Views

2 replies

0 likes

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  • 2 replies
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Missing icons in Spotify on Windows 10

Hi guys,it seems that all the icons from the GUI have disappeared. Almost looks like the font or something is missing. Anyone experienced the same behaviour recently? The problem persists after reboot/logging out/etc. Spotify version: 1.0.83.318.g6c0...

Casual Listener

  Hi guys, it seems that all the icons from the GUI have disappeared. Almost looks like the font or something is missing. Anyone experienced the same behaviour recently? The problem persists a...

Sebasty

Community Legend

6865 Views

3 replies

0 likes

  • 6865 Views
  • 3 replies
  • 0 likes

Solved!! Why is the social media bar on the right displayed upon fresh install when I'm not connected to FB?

PlanPremiumCountryGermanyDevicePCOperating SystemWin 10 My Question or IssueIt irritates me that there is people being displayed from a Facebook acc that I had once linked to Spotify. It doesn't exist anymore. Wondering why it comes up even on a fres...

Regular

Plan Premium Country Germany Device PC Operating System Win 10   My Question or Issue It irritates me that there is people being displayed from a Facebook acc that I had once linked to...

Loxer

Community Legend

1834 Views

7 replies

0 likes

  • 1834 Views
  • 7 replies
  • 0 likes

Solved!! Mixtapes gone and Radio page not loading.

PlanFreeCountryGermanyDeviceLenovo Flex 2-15Operating SystemWindows 10 My Question or Issue For some reason Spotify started acting weird. The Mixtapes button on the left side dissapeared, the Radio page won't load anymore and the Friend Feed won't lo...

Casual Listener

Plan Free Country Germany Device Lenovo Flex 2-15 Operating System Windows 10   My Question or Issue  For some reason Spotify started acting weird. The Mixtapes button on the left...

Sebasty

Community Legend

1118 Views

3 replies

0 likes

  • 1118 Views
  • 3 replies
  • 0 likes