Spotify won't run or uninstall or do anything

[Omegaslight]

I've tried to be patient with this, i've tried many different options posted here to resolve this issue and nothing has worked so far.

Everytime I attempt to uninstall spotify from my control panel it tells me spotify has stopped working

I've tried it in safe mode, tried it with cmd prompt, tried it with both my antivirus and malware programs off, **bleep** I even went as far as to attempt a system restore. None of these options worked. If I reinstall the program it runs after it fininishes installing, until I close it. then back to spotify has stopped working anytime I try to do anything with it.

I don't know what has changed since last time I used spotify back in 2013 but this is beyond ridiculous. I want it gone.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Spotify.exe
  Application Version:    1.0.65.320
  Application Timestamp:    59d586ea
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version:    6.1.7601.23915
  Fault Module Timestamp:    59b94abb
  Exception Code:    c0000005
  Exception Offset:    0002ece7
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

running windows 7 64x this is the information I get when the error message pops up.

If anymore information is required let me know and i'll share what I can.

(also finding where and how to post this was a trip of it's own, what the **bleep**)

(lol he77 is censored, bad placements)

[Sebasty]

Hey @Omegaslight

Kernelbase.dll related crashes have so wide spectrum of possible causes...

I think there might be even more information visible in Event Viewer, under the Application log. You'll have to find something marked with yellow or red signs that were added the time Spotify crashed.

For now, I can suggest these:

Make sure your drivers are up to date.

Try running Spotify as administrator, or in compatibility mode.

Uninstall Spotify using some uninstaller (choose something from here, for example) and then try reinstalling it in Safe mode. Download the installer from here.

Download Malwarebytes and scan your system. Sometimes some malware may interfere with system files in weird ways, this program will remove such bad files.

[Omegaslight]

My drivers are up to date, this machine is a fresh install as of 30 days ago (bigger ssd reload)

As for running spotify it seems to be working again(intermittent successes)

I have tried to remove it with tuneup ultilities as that's usually what I go to for stubborn programs.

As for anti malware/virus programs I already run malwarebtyes premium along side kaspersky paid license. Nothing came up including a rootscan

Let me know which information you need from the event viewer, the error for the most part reflects the previous error report posted at the time of crash.

[Sebasty]

@Omegaslight

Maybe there's some other program that causes this when it's running...  Would explain the intermittent running.

I also realized that the event viewer has pretty much same information for appcrash (I just had the most interesting night...), just maybe there's some other interesting error-warning-notification alongside it 🙂

[Omegaslight]

Faulting application name: Spotify.exe, version: 1.0.65.320, time stamp: 0x59d586ea
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23915, time stamp: 0x59b94abb
Exception code: 0xc0000005
Fault offset: 0x0002ece7
Faulting process id: 0x21e8
Faulting application start time: 0x01d34aa565e97e60
Faulting application path: C:\Users\Nick\AppData\Roaming\Spotify\Spotify.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: a4f8e26b-b698-11e7-969f-74d4359f6402

basic information screenshot is detailed. All I got from it.

[Sebasty]

@Omegaslight

Thank you for that. 🙂

Spotify runs in AppData folders (roaming and local).
To uninstall Spotify, you can try this:
restart your machine, and then type %Appdata% in file browser. You'll end up in Roaming. Delete the Spotify folder in there. Go to Local and delete it there as well. You should be able to deinstall it in Control Panel now.

This is the full installer of Spotify client.

Run this installer with administrator rights and, just in case, disable antivirus for that time. 🙂

According to some other users, one had same exception code error caused by Bitdefender, they uninstalled that and Spotify worked well after that...
Another had to delete all Spotify files in the way I suggested above, and reinstall Spotify.

Let me know how it goes! 🙂

[Omegaslight]

I don't like to uninstall programs this way but deleting all the program data in the appdata works. I'll reinstall it and see what happens, if it doesn't run ill just delete it again. Thanks for the help.

[Sebasty]

@Omegaslight

That's nice that it works.

There is this Spotify installer too, it's also a full installer. The only thing that might be different between those two installers is that the one I gave earlier seems to be for the new client (1.0.65) and this one here wears the version number 0.9.15.

I haven't tried this one out yet to see what is actually being installed (maybe just some information left unchanged?), but 0.9.15 is a functional client too. : )

Sure, let me know how it goes! 🙂