Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify won't scrobble to

Spotify won't scrobble to

I'm encountering an issue where Spotify will not scrobble to Currently, the only way to fix this is to reinstall Spotify, but I have to do so every day as it stops working when I restart my computer. I have been reinstalling Spotify every day for the past 3 days, but this obviously is a huge hassle.


I've tried disconnecting and reconnecting the app on, restarting the Spotify client, logging out and logging back in etc., but nothing so far except for a clean reinstall works. 


EDIT: The issue seems to have resolved itself now? Strange, but whatever I guess **bleep**

6 Replies

Same here. Scrobbles from Mobile and Web Player, keeps stopping a few hrs after reinstalling on Spotify Desktop (Windows). Really annoying, hopeful of a fix soon. There have been quite a number of reports about this recently via the support so hopefully there'sa fix for this soon? I am a paying subscriber but this is ridiculous.

I'm so glad it's not just me

Did you try reconnecting the scrobbler?



I can't even find the setting in Spotify's for Mac settings anymore. Did they remove it?

I'm with the same problem since december 25.
None of the songs I heard in this time was scrobbled.
Link of my

I have similar problem.. But it won't scrobble from all my spotify devices (mac app, iOS app, web player). Nothing. I reinstalled Spotify, disconnected a reconnected access. But still same.. no scrobbles since Monday 14th.


Any ideas how to solve this?

My was at least 15 days with error and no scobble. I tried everything at the time, and nothing solved. Until last week I had an idea and I created a new Spotify account and a new account and connected them both and it worked. The scrobble running on new accounts proved the problem was not in my devices but in the system.

After that, I connected the new Spotify account to the old account (with error) and it also worked.
So seeing that everything was going well, I reconnected the old Spotify in the old account of (as in the beginning of the process) and the scoblles came back!

I believe that by making new connections to new accounts, I forced the system to redo the connections.

I hope this information be useful.

Suggested posts