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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1276 Views

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144209 Views

83 replies

27 likes

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  • 83 replies
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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129097 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10854 Views

1 replies

6 likes

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  • 6 likes

Playlist Radio option gone on Windows desktop app?

In the latest update, did you guys get rid of the playlist radio option for free users on the desktop app also? I know you got rid of it on mobile months ago, but tonight i noticed that when I'm on a playlist and I click the three dots, the "start pl...

Roadie

In the latest update, did you guys get rid of the playlist radio option for free users on the desktop app also? I know you got rid of it on mobile months ago, but tonight i noticed that when I'm on a...

WebGremlin

Casual Listener

1115 Views

3 replies

0 likes

Playlist issues
playlist radio
Windows
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Solved!! Windows desktop overlay when using media keys

PlanFreeCountry FinlandDevicePCOperating SystemWindows 10 My Question or Issue The desktop overlay when using media keys is still showing up even after i disabled it from the settings. I noticed that after restart it starts showing up again.

Newbie

Plan Free Country  Finland Device PC Operating System Windows 10   My Question or Issue  The desktop overlay when using media keys is still showing up even after i disabled i...

Deepbluen

Newbie

1156 Views

2 replies

0 likes

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Cant play music after ads

PlanFreeCountry United StatesDeviceDesktopOperating SystemWindows 10My Question or IssueWhen im listening to music on spotify and then ads play, after the ads i cant play music again. When i click on a song to play it says the selected song will be p...

Casual Listener

  Plan Free Country  United States Device Desktop Operating System Windows 10 My Question or Issue When im listening to music on spotify and then ads play, after the ads i cant pl...

411 Views

0 replies

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Spotify Program on windows 10 always force close

PlanPremiumCountry IndonesiaDeviceHP Pavalion dv6Operating SystemWindows 10 My Question or Issue I have tried all methods from moving folders to Program files (x86) and other methods, all of them end up in force close. sometimes the application will ...

Casual Listener

Plan Premium Country  Indonesia Device HP Pavalion dv6 Operating System Windows 10   My Question or Issue  I have tried all methods from moving folders to Program files (x86)...

papaerhouse

Casual Listener

616 Views

2 replies

0 likes

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Crashing on Win 10 without user interaction

PlanPremiumCountry United States of AmericaDeviceLaptopOperating SystemWindows 10 My Issue Since the latest update to Spotify, the application will crash at random times while playing podcasts, shutting itself down unexpectedly. This occurs after the...

Newbie

Plan Premium Country  United States of America Device Laptop Operating System Windows 10   My Issue  Since the latest update to Spotify, the application will crash at random ...

sodacandan

Visitor

3780 Views

17 replies

12 likes

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  • 12 likes

Spotify... Microsoft version

So see heres tthe thing i dont want Spotify microsoft version, but when i download it from the website it says "migrating data" and moves all the files to the microsoft version. Please help. Ty alot.

Casual Listener

    So see heres tthe thing i dont want Spotify microsoft version, but when i download it from the website it says "migrating data" and moves all the files to the microsoft vers...

329 Views

0 replies

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When I listen to a song on pc, I actually listen to another song.

PlanFreeCountry ItalyDeviceSamsung Galaxy J7 2017 & ASUS ROG STRIX GL753VEOperating SystemAndroid 8.1.0 & Windows 10My Question or Issue Hi Community!My problem is about listening to my music. When I listen to Afterparty (https://open.spotify.com/tra...

Newbie

Plan Free Country  Italy Device Samsung Galaxy J7 2017 & ASUS ROG STRIX GL753VE Operating System Android 8.1.0 & Windows 10 My Question or Issue  Hi Community! My problem ...

248 Views

0 replies

0 likes

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error code 13 for Windows 7, again

I've been running Free Spotify on my 64-bit Windows 7 Dell (in the UK) without a problem for some time. (Occasionally when I've run it, it first tells me that it's installing Spotify: I presume it was downloading updates.) Earlier this week, that pro...

Newbie

I've been running Free Spotify on my 64-bit Windows 7 Dell (in the UK) without a problem for some time.  (Occasionally when I've run it, it first tells me that it's installing Spotify: I pr...

482 Views

0 replies

0 likes

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iPhone Spotify Pauses When I Open Spotify on Windows PC

PlanPremiumCountry United StatesDeviceiPhone XOperating SystemiOS 12 My Question or Issue Everytime I open spotify on my computer while listening to music on my iphone, the iphone pauses the music. When I attempt to press play on my phone, it begins ...

Newbie

Plan Premium Country  United States Device iPhone X Operating System iOS 12   My Question or Issue  Everytime I open spotify on my computer while listening to music on my iph...

409 Views

0 replies

0 likes

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My "Your Library" is without Podcasts

PlanPremiumDevicePCOperating SystemWindows 10 My Question or Issue In my "YOUR LIBRARY", is the menu Podcast missing, how do I get that menu back?

Casual Listener

Plan Premium Device PC Operating System Windows 10   My Question or Issue  In my "YOUR LIBRARY", is the menu Podcast missing, how do I get that menu back?

rosyglow

Casual Listener

1198 Views

2 replies

2 likes

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Duda playlists órden alfabético.

PlanPremiumCountry DevicePCOperating SystemWindows7 My Question or Issue Al guardar albums en carpetas de playlists, algunos aparecen con autor primero y otros con título primero, lo cuál es un problema para ordenarlos por orden alfabético. Es esto m...

Regular

Plan Premium Country   Device PC Operating System Windows7   My Question or Issue  Al guardar albums en carpetas de playlists, algunos aparecen con autor primero y otros con ...

362 Views

0 replies

0 likes

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Superuser Contribution Podcasts don't appear in W10 app

PlanPremiumCountry FranceDevicePCOperating SystemW10 My Question or Issue Hi, The podcasts section doesn't appear on my desktop app. It appear on my phone but not on my PC anymore. I have to search podcast to play episodes. Tanks.

Casual Listener

Plan Premium Country  France Device PC Operating System W10   My Question or Issue  Hi,   The podcasts section doesn't appear on my desktop app. It appear on my phone ...

Jemi

Spotify Legend

639 Views

1 replies

1 likes

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Spotify wrapped sorting

My Question or Issue On the phone, when sorting a playlist we have multiple options to sort e.g. By song name, artist, length of song, custom, etc.On the desktop you can only sort by the cateogies of the columns, meaning there is no option to sort by...

Casual Listener

  My Question or Issue  On the phone, when sorting a playlist we have multiple options to sort e.g. By song name, artist, length of song, custom, etc. On the desktop you can only sor...

944 Views

0 replies

0 likes

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[Troubleshooting] Spotify keeps muting itself during skype screen and sound share

PlanPremiumCountry USADeviceLenovo Ideapad 320Operating SystemWindows 10 Home My Question or Issue I am playing spotify but after I pause a song, it may decide to mute itself, but when I try to unmute it in volume mixer, it doesn't unmute, I restart ...

Roadie

Plan Premium Country  USA Device Lenovo Ideapad 320 Operating System Windows 10 Home   My Question or Issue  I am playing spotify but after I pause a song, it may decide to m...

4228 Views

0 replies

4 likes

10
Home
mute
muting
Skype
Troubleshooting
Windows
Windows 10
windows 10 home
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Please unlink my Facebook Account

Hi, I am a Premium member living in the US. When I first created this Spotify account, I used my Facebook account to create it. I have since deactivated my Facebook, and wish to keep it that way. However, I can only seem to login to my Spotify by rea...

Newbie

  Hi, I am a Premium member living in the US.    When I first created this Spotify account, I used my Facebook account to create it. I have since deactivated my Facebook, and wish t...

OneByBoo

Roadie

423 Views

1 replies

1 likes

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Application crash when i used two audio output in same time

PlanPremiunCountry BrazilDeviceWindows 10Operating SystemWindows 10 My Question or Issue before the last update I was using spotify with 2 audio interface, one normal and one bluetooth (my pc has 4 audio interfaces). The spotify always played in blue...

Newbie

Plan Premiun Country  Brazil Device Windows 10 Operating System Windows 10   My Question or Issue  before the last update I was using spotify with 2 audio interface, one norm...

502 Views

0 replies

1 likes

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FPS drop while on the Spotify Windows App

Operating SystemWindows 10 My Question or IssueWhile the Spotify window is selected, the fps drop significantly. It doesn't happen with any other window selected, only the spotify windows 10 app.

Newbie

Operating System Windows 10   My Question or Issue While the Spotify window is selected, the fps drop significantly. It doesn't happen with any other window selected, only the spotify window...

Seowzh

Newbie

1693 Views

1 replies

3 likes

drop
fps
Troubleshooting
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Podcast not showing on Library

EDIT: Great just saw a post with the same problem...PlanPremiumCountryPortugal DeviceMacbook ProOperating SystemmacOS Mojave So, since yesterday, under My Library the Podcast option disapeared. I still have the follows on my regular podcasts but I ca...

Regular

EDIT: Great just saw a post with the same problem... Plan Premium Country Portugal   Device Macbook Pro Operating System macOS Mojave   So, since yesterday, under My Library th...

blitzerr77

Newbie

3500 Views

10 replies

6 likes

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  • 10 replies
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Spotify stops working when I lock my windows 10 machine and log-back in

PlanPremium FamilyCountry United StatesDeviceDell Latitude Operating SystemWindows 10 My Question or IssueMy job requires us to lock our computer when not at our desk. Everytime I lock my computer, whenever I return and log-back in I get the "can't p...

Casual Listener

Plan Premium Family Country  United States Device Dell Latitude  Operating System Windows 10   My Question or Issue My job requires us to lock our computer when not at our de...

607 Views

0 replies

0 likes

lock
Win10
windows10
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Superuser Contribution Desktop app not playing through bluetooth headphones

PlanPremiumCountry SwedenDevicePC LaptopOperating SystemWindows 10 My Question or Issue I just bought a new pair of bluetooth headphones (Sony h.ear2 WH-H900N). I can pair them with my laptop, but I cannot listen to the Spotify desktop app with them....

Regular

Plan Premium Country  Sweden Device PC Laptop Operating System Windows 10   My Question or Issue  I just bought a new pair of bluetooth headphones (Sony h.ear2 WH-H900N). I c...

Not applicable

33621 Views

13 replies

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