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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

152207 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

140757 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11356 Views

1 replies

6 likes

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Spotify does not resume recently played song if PC was shut down/rebooted

PlanPremiumCountryPolandDevicePCOperating SystemWindows 8.1 x64 My IssueWindows application does not resume recently played song/playlist if the application was not closed manually (by pressing X in its top-right corner) before shutting down a PC. As...

Newbie

Plan Premium Country Poland Device PC Operating System Windows 8.1 x64   My Issue Windows application does not resume recently played song/playlist if the application was not...

445 Views

0 replies

1 likes

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Solved!!Superuser Contribution my imported media won't work on my new computer...

my imported media won't work on my new computer in spotify. It works on my phone and on my other computer, but not on the new one. I checked the firewall, and gave permission to spotify. Didn't help... Does anybody have the same issue?

Newbie

  my imported media won't work on my new computer in spotify. It works on my phone and on my other computer, but not on the new one. I checked the firewall, and gave permission to spotify. Didn...

Jemi

Spotify Legend

494 Views

1 replies

0 likes

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[Desktop] Equalizer for the Desktop Version. Its been too long.

It's been YEARS since mobile was gifted with an equalizer, yet the desktop version still lacks this simple feature for BETTER SOUNDING MUSIC. An equalizer changes the way you hear the music, and can help IMMENSLY with cheap/poor headphones to get bet...

Music Fan

It's been YEARS since mobile was gifted with an equalizer, yet the desktop version still lacks this simple feature for BETTER SOUNDING MUSIC. An equalizer changes the way you hear the music, and can ...

Isotope1

Newbie

600 Views

2 replies

0 likes

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Superuser Contribution No puedo ver la portada de los discos

PlanPremiumCountryGuatemalaDevicePCOperating SystemWindows 8.1 Pro My Question or Issue Hola, buenas noches.Tengo un pequeño problema que no encuentro como resolver. Cuando abro mi Spotify de escritorio no puedo ver la portada del disco en la parte d...

Newbie

Plan Premium Country Guatemala Device PC Operating System Windows 8.1 Pro   My Question or Issue  Hola, buenas noches. Tengo un pequeño problema que no encuentro como resolver. C...

Jemi

Spotify Legend

4906 Views

1 replies

1 likes

Disco
PC
portada
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Only a few friends appearing in the list.

If I unfollow all and then follow all, they all appear again, but when I restart Spotify, most of them are absent from the activity list again (always the same). PlanPremiumCountry BrazilDevicePCOperating SystemWindows 10 My Question or Issue

Newbie

If I unfollow all and then follow all, they all appear again, but when I restart Spotify, most of them are absent from the activity list again (always the same).  Plan Premium Country  ...

407 Views

0 replies

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Edits to playlist Details are not updating (when link is copied to social media)

Greetings, I have a playlist of holiday music I created in 2017. I recently added more to it, and also updated the Playlist Details. On Spotify it looks fine. When I copy the link to share on social media, the old playlist details come in the URL.Ple...

Newbie

  Greetings,  I have a playlist of holiday music I created in 2017.  I recently added more to it, and also updated the Playlist Details.   On Spotify it looks fine. ...

331 Views

0 replies

1 likes

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Spotify in offline mode, great internet connection

PlanPremiumCountry USADeviceWindows PCOperating SystemWindows 7 professional My Question or Issue Windows 7 Prof desktop, suddenly Spotify is telling me I'm in offline mode. Checked the board here and tried all the "fixes" I could find. (restarted ro...

Newbie

Plan Premium Country  USA Device Windows PC Operating System Windows 7 professional   My Question or Issue  Windows 7 Prof desktop, suddenly Spotify is telling me I'm in offl...

413 Views

0 replies

0 likes

offline mode
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music wont play while surface go is off

Plam:FreeCountry United StatesDevice: Surface goOperating System: Windows 10 My Question or Issue I don't know if this is my fault but i saw a similar problem that was solved for the surface 3 were they just needed to download the latest software and...

Casual Listener

Plam:Free Country  United States Device: Surface go Operating System: Windows 10   My Question or Issue  I don't know if this is my fault but i saw a similar problem that was so...

329 Views

0 replies

0 likes

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I imported a local file which works on my desktop but doesn't carry over to my phone

PlanPremiumCountry CanadaDeviceiPhone 7+ 256gbOperating SystemiOS 12, Windows 10 on my desktop My Question or Issue So I converted a song from youtube into an mp3 file. This is the song: https://www.youtube.com/watch?v=BLyJJCb_jbQ / and I used flvto ...

Casual Listener

  Plan Premium Country  Canada Device iPhone 7+ 256gb Operating System iOS 12, Windows 10 on my desktop  My Question or Issue  So I converted a song from youtube into an...

xero1287

Casual Listener

1028 Views

5 replies

0 likes

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My Playlist Restarting

PlanPremiumCountry United KingdomDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or Issue When I connect my Spotify to my computer every time I try to use my phone to change the song on a playlist it will play out the whole of that so...

Newbie

Plan Premium Country  United Kingdom Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue  When I connect my Spotify to my computer ev...

386 Views

0 replies

2 likes

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No True Description of Repeat Icons Found Anywhere. Please Provide

PlanFree/PremiumCountry USADevicedesktop computerOperating SystemWindows 10 My Question or Issue I have searched extensively and can find no accurate description (on 12/8/2018) of the Spotify Player Repeat icon meanings. The icon with a DOT under it ...

Regular

Plan Free/Premium Country  USA Device desktop computer Operating System Windows 10   My Question or Issue  I have searched extensively and can find no accurate description (o...

burky39

Regular

494 Views

1 replies

0 likes

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Solved!! Podcasts no longer showing in library

I'm not able to see my saved podcasts in my library anymore - I haven't tried to access it in a while but I think this was due to the last update, or one of the last few. I can still search up podcasts and listen to them, and the heart that indicates...

Regular

I'm not able to see my saved podcasts in my library anymore - I haven't tried to access it in a while but I think this was due to the last update, or one of the last few. I can still search up podcas...

Sebasty

Community Legend

3316 Views

3 replies

0 likes

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Spotify doesn't play any album

PlanPremiumCountryPolandDeviceDELL Inspiron 15 (N5050)Operating SystemWindows 7 Home Premium (x64) My Question or IssueSince yesterday Spotify (1.0.95.289.g342899da) doesn't play any albums. First, I've received a message: 'The Spotify application is...

Visitor

Plan Premium Country Poland Device DELL Inspiron 15 (N5050) Operating System Windows 7 Home Premium (x64)   My Question or Issue Since yesterday Spotify (1.0.95.289.g342899da) doesn't ...

Sebasty

Community Legend

390 Views

1 replies

0 likes

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Solved!! Sopity does not play with a D/A Converter

PlanFree/PremiumCountry GermanyDeviceDell PCOperating SystemWindows 7My Question or IssueSpotify doesn`t play when I connect a Digital-Analog Converter (ESI U46DJ) via USB. I tried different laptops and changed various settings, nothing worked. Is it...

Casual Listener

Plan Free/Premium Country  Germany Device Dell PC Operating System Windows 7 My Question or Issue Spotify doesn`t play when I connect a Digital-Analog Converter (ESI U46DJ) via USB. I...

Sebasty

Community Legend

4812 Views

5 replies

0 likes

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Spotify App stops playing randomly [1809]

So ever since I updated to Windows 1809, i've noticed that my Spotify randomly just stops playing. Sometimes it cuts audio, and the counter for the current track will keep counting until the song is finished. Other times the counter stops. I can stil...

Casual Listener

  So ever since I updated to Windows 1809, i've noticed that my Spotify randomly just stops playing.    Sometimes it cuts audio, and the counter for the current track will keep coun...

436 Views

0 replies

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open.spotify refused to connect and radio doesn't work

I'm on Windows 10 Desktop. I cannot connect to open.spotify.com in Chrome and Firefox (and Internet Explorer) and cannot use the radio in the desktop program (it says This radio station cannot be started) and cannot use the Friend Activity feature. I...

Casual Listener

  I'm on Windows 10 Desktop.   I cannot connect to open.spotify.com in Chrome and Firefox (and Internet Explorer) and cannot use the radio in the desktop program (it ...

thedawnofvenus

Newbie

2562 Views

3 replies

1 likes

refusal
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Search for Song shows Artists and Albums with the search phrase

PlanPremiumCountry South AfricaDevicePCOperating SystemWindows 10 My Question or IssueIn the Windows 10 App, if I search for a Song, it shows Artists and Albums with the search phrase and the Song titles for these results don't have the search phrase...

Newbie

Plan Premium Country  South Africa Device PC Operating System Windows 10   My Question or Issue In the Windows 10 App, if I search for a Song, it shows Artists and Albums with t...

OneByBoo

Roadie

435 Views

1 replies

0 likes

Search
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Web Player Not Working

Plan: Free Country: USA Device: ASUS PC Operating System: Windows1 0 My Question or Issue:The web player will not play anything on ALL web browsers installed.I do not have any personal firewalls installed. I use Avast free which is not blockingit bec...

Regular

Plan: Free   Country: USA   Device: ASUS PC   Operating System: Windows1 0      My Question or Issue: The web player will not play anything on ALL web bro...

Timko67

Regular

653 Views

2 replies

0 likes

Web player issue
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Playlist Radio option gone on Windows desktop app?

In the latest update, did you guys get rid of the playlist radio option for free users on the desktop app also? I know you got rid of it on mobile months ago, but tonight i noticed that when I'm on a playlist and I click the three dots, the "start pl...

Roadie

In the latest update, did you guys get rid of the playlist radio option for free users on the desktop app also? I know you got rid of it on mobile months ago, but tonight i noticed that when I'm on a...

WebGremlin

Casual Listener

1144 Views

3 replies

0 likes

Playlist issues
playlist radio
Windows
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Solved!! Windows desktop overlay when using media keys

PlanFreeCountry FinlandDevicePCOperating SystemWindows 10 My Question or Issue The desktop overlay when using media keys is still showing up even after i disabled it from the settings. I noticed that after restart it starts showing up again.

Newbie

Plan Free Country  Finland Device PC Operating System Windows 10   My Question or Issue  The desktop overlay when using media keys is still showing up even after i disabled i...

Deepbluen

Newbie

1197 Views

2 replies

0 likes

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