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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1343 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144464 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129298 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10872 Views

1 replies

6 likes

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  • 6 likes

Superuser Contribution iTunes Playlist Import

PlanFreeCountrySwedenDeviceWindows 10 Desktop (1.0.92.390.g2ce5ec7d) My Question or Issue I'm looking into permanently switching to Spotify, but I'd hate to lose my playlists. They're too many and too long to manually import. If I recall correctly, t...

Visitor

Plan Free Country Sweden Device Windows 10 Desktop (1.0.92.390.g2ce5ec7d)  My Question or Issue  I'm looking into permanently switching to Spotify, but I'd hate to lose my playlists....

Jemi

Spotify Legend

783 Views

1 replies

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How can I clear que on a PC. None here show on my Spotify?

Don't we all like to complain even when something is free? I've had PC's since 1987 and at first use this program seems very unfriendly. I cannot find how to select my Artist and their song. Can't find it. Yet if I Google him and that song, select th...

Newbie

Don't we all like to complain even when something is free? I've had PC's since 1987 and at first use this program seems very unfriendly. I cannot find how to select my Artist and their song. Can't fi...

DennyEMufc

Roadie

319 Views

1 replies

1 likes

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  • 1 replies
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Tune into friends playlist (friend radio)

Hi Spotify I have a suggestion on how to improve Spotify even further: Currently I can see what my friend is listening to and I can listen to it as well by clicking on the song. However, when the next song starts, I have to actively tune in again int...

Newbie

  Hi Spotify    I have a suggestion on how to improve Spotify even further: Currently I can see what my friend is listening to and I can listen to it as well by click...

930 Views

0 replies

4 likes

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Unknown Error (Error Code 24) on Win7

Hello, My Question or IssueI've small problem Problem with the app on my PC. On my PC are two accounts, admin and guest without admin rights. Normally I use the last one.Since a week or so I get the Error Code 24 when I try to start the program, and ...

Casual Listener

Hello,   My Question or Issue I've small problem Problem with the app on my PC. On my PC are two accounts, admin and guest without admin rights. Normally I use the last one. Since a week or ...

Sebasty

Community Legend

2278 Views

3 replies

0 likes

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Spotify does not resume recently played song if PC was shut down/rebooted

PlanPremiumCountryPolandDevicePCOperating SystemWindows 8.1 x64 My IssueWindows application does not resume recently played song/playlist if the application was not closed manually (by pressing X in its top-right corner) before shutting down a PC. As...

Newbie

Plan Premium Country Poland Device PC Operating System Windows 8.1 x64   My Issue Windows application does not resume recently played song/playlist if the application was not...

418 Views

0 replies

1 likes

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Solved!!Superuser Contribution my imported media won't work on my new computer...

my imported media won't work on my new computer in spotify. It works on my phone and on my other computer, but not on the new one. I checked the firewall, and gave permission to spotify. Didn't help... Does anybody have the same issue?

Newbie

  my imported media won't work on my new computer in spotify. It works on my phone and on my other computer, but not on the new one. I checked the firewall, and gave permission to spotify. Didn...

Jemi

Spotify Legend

466 Views

1 replies

0 likes

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[Desktop] Equalizer for the Desktop Version. Its been too long.

It's been YEARS since mobile was gifted with an equalizer, yet the desktop version still lacks this simple feature for BETTER SOUNDING MUSIC. An equalizer changes the way you hear the music, and can help IMMENSLY with cheap/poor headphones to get bet...

Music Fan

It's been YEARS since mobile was gifted with an equalizer, yet the desktop version still lacks this simple feature for BETTER SOUNDING MUSIC. An equalizer changes the way you hear the music, and can ...

Isotope1

Newbie

559 Views

2 replies

0 likes

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Superuser Contribution No puedo ver la portada de los discos

PlanPremiumCountryGuatemalaDevicePCOperating SystemWindows 8.1 Pro My Question or Issue Hola, buenas noches.Tengo un pequeño problema que no encuentro como resolver. Cuando abro mi Spotify de escritorio no puedo ver la portada del disco en la parte d...

Newbie

Plan Premium Country Guatemala Device PC Operating System Windows 8.1 Pro   My Question or Issue  Hola, buenas noches. Tengo un pequeño problema que no encuentro como resolver. C...

Jemi

Spotify Legend

4898 Views

1 replies

1 likes

Disco
PC
portada
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Only a few friends appearing in the list.

If I unfollow all and then follow all, they all appear again, but when I restart Spotify, most of them are absent from the activity list again (always the same). PlanPremiumCountry BrazilDevicePCOperating SystemWindows 10 My Question or Issue

Newbie

If I unfollow all and then follow all, they all appear again, but when I restart Spotify, most of them are absent from the activity list again (always the same).  Plan Premium Country  ...

401 Views

0 replies

0 likes

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Edits to playlist Details are not updating (when link is copied to social media)

Greetings, I have a playlist of holiday music I created in 2017. I recently added more to it, and also updated the Playlist Details. On Spotify it looks fine. When I copy the link to share on social media, the old playlist details come in the URL.Ple...

Newbie

  Greetings,  I have a playlist of holiday music I created in 2017.  I recently added more to it, and also updated the Playlist Details.   On Spotify it looks fine. ...

324 Views

0 replies

1 likes

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Spotify in offline mode, great internet connection

PlanPremiumCountry USADeviceWindows PCOperating SystemWindows 7 professional My Question or Issue Windows 7 Prof desktop, suddenly Spotify is telling me I'm in offline mode. Checked the board here and tried all the "fixes" I could find. (restarted ro...

Newbie

Plan Premium Country  USA Device Windows PC Operating System Windows 7 professional   My Question or Issue  Windows 7 Prof desktop, suddenly Spotify is telling me I'm in offl...

389 Views

0 replies

0 likes

offline mode
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music wont play while surface go is off

Plam:FreeCountry United StatesDevice: Surface goOperating System: Windows 10 My Question or Issue I don't know if this is my fault but i saw a similar problem that was solved for the surface 3 were they just needed to download the latest software and...

Casual Listener

Plam:Free Country  United States Device: Surface go Operating System: Windows 10   My Question or Issue  I don't know if this is my fault but i saw a similar problem that was so...

315 Views

0 replies

0 likes

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I imported a local file which works on my desktop but doesn't carry over to my phone

PlanPremiumCountry CanadaDeviceiPhone 7+ 256gbOperating SystemiOS 12, Windows 10 on my desktop My Question or Issue So I converted a song from youtube into an mp3 file. This is the song: https://www.youtube.com/watch?v=BLyJJCb_jbQ / and I used flvto ...

Casual Listener

  Plan Premium Country  Canada Device iPhone 7+ 256gb Operating System iOS 12, Windows 10 on my desktop  My Question or Issue  So I converted a song from youtube into an...

xero1287

Casual Listener

988 Views

5 replies

0 likes

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My Playlist Restarting

PlanPremiumCountry United KingdomDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or Issue When I connect my Spotify to my computer every time I try to use my phone to change the song on a playlist it will play out the whole of that so...

Newbie

Plan Premium Country  United Kingdom Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue  When I connect my Spotify to my computer ev...

364 Views

0 replies

2 likes

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No True Description of Repeat Icons Found Anywhere. Please Provide

PlanFree/PremiumCountry USADevicedesktop computerOperating SystemWindows 10 My Question or Issue I have searched extensively and can find no accurate description (on 12/8/2018) of the Spotify Player Repeat icon meanings. The icon with a DOT under it ...

Regular

Plan Free/Premium Country  USA Device desktop computer Operating System Windows 10   My Question or Issue  I have searched extensively and can find no accurate description (o...

burky39

Regular

468 Views

1 replies

0 likes

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Solved!! Podcasts no longer showing in library

I'm not able to see my saved podcasts in my library anymore - I haven't tried to access it in a while but I think this was due to the last update, or one of the last few. I can still search up podcasts and listen to them, and the heart that indicates...

Regular

I'm not able to see my saved podcasts in my library anymore - I haven't tried to access it in a while but I think this was due to the last update, or one of the last few. I can still search up podcas...

Sebasty

Community Legend

3275 Views

3 replies

0 likes

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Spotify doesn't play any album

PlanPremiumCountryPolandDeviceDELL Inspiron 15 (N5050)Operating SystemWindows 7 Home Premium (x64) My Question or IssueSince yesterday Spotify (1.0.95.289.g342899da) doesn't play any albums. First, I've received a message: 'The Spotify application is...

Visitor

Plan Premium Country Poland Device DELL Inspiron 15 (N5050) Operating System Windows 7 Home Premium (x64)   My Question or Issue Since yesterday Spotify (1.0.95.289.g342899da) doesn't ...

Sebasty

Community Legend

368 Views

1 replies

0 likes

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Solved!! Sopity does not play with a D/A Converter

PlanFree/PremiumCountry GermanyDeviceDell PCOperating SystemWindows 7My Question or IssueSpotify doesn`t play when I connect a Digital-Analog Converter (ESI U46DJ) via USB. I tried different laptops and changed various settings, nothing worked. Is it...

Casual Listener

Plan Free/Premium Country  Germany Device Dell PC Operating System Windows 7 My Question or Issue Spotify doesn`t play when I connect a Digital-Analog Converter (ESI U46DJ) via USB. I...

Sebasty

Community Legend

4757 Views

5 replies

0 likes

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Spotify App stops playing randomly [1809]

So ever since I updated to Windows 1809, i've noticed that my Spotify randomly just stops playing. Sometimes it cuts audio, and the counter for the current track will keep counting until the song is finished. Other times the counter stops. I can stil...

Casual Listener

  So ever since I updated to Windows 1809, i've noticed that my Spotify randomly just stops playing.    Sometimes it cuts audio, and the counter for the current track will keep coun...

415 Views

0 replies

0 likes

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open.spotify refused to connect and radio doesn't work

I'm on Windows 10 Desktop. I cannot connect to open.spotify.com in Chrome and Firefox (and Internet Explorer) and cannot use the radio in the desktop program (it says This radio station cannot be started) and cannot use the Friend Activity feature. I...

Casual Listener

  I'm on Windows 10 Desktop.   I cannot connect to open.spotify.com in Chrome and Firefox (and Internet Explorer) and cannot use the radio in the desktop program (it ...

thedawnofvenus

Newbie

2528 Views

3 replies

1 likes

refusal
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