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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1641 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145496 Views

83 replies

27 likes

  • 145496 Views
  • 83 replies
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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130400 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10977 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Offline Songs Storage setting has no effect

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueThe "Offline Songs Storage" location setting that specifies where Spotify should cache songs does not seem to work. Spotify does write a few files to the specified location but the bul...

Casual Listener

Plan Premium Device PC Operating System Windows 10   My Question or Issue The "Offline Songs Storage" location setting that specifies where Spotify should cache songs does not seem to wo...

588 Views

0 replies

3 likes

Cache
Desktop
settings
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Songs work on Desktop but not in web or mobile.

PlanPremium CountryUnited States DeviceWindows 10 / Android Operating SystemWindows 10 / Android Oreo My Question or Issue I have a playlist of songs that were imported from my local iTunes library playlist. When it imported, understandably, many of ...

Newbie

Plan Premium   Country United States    Device Windows 10 / Android   Operating System Windows 10 / Android Oreo   My Question or Issue  I have a playlist o...

251 Views

0 replies

0 likes

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Radio issues

PlanFreeCountryDenmark DeviceDesktop pcOperating SystemWindows 10 My Question or Issue I've been having issues recently with the radio top not working, it just ends being"Error failed to load." please help

Newbie

Plan Free Country Denmark    Device Desktop pc Operating System Windows 10   My Question or Issue  I've been having issues recently with the radio top not working, it j...

388 Views

0 replies

0 likes

Radio
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Friend Activity Not Live

I read the previous posts that are marked as "fixed", however I have yet to see any actual consistency with the friend activity feed updating. The issue is across multiple computers so it highly unlikely an issue that only I am experiencing. I can be...

Newbie

    I read the previous posts that are marked as "fixed", however I have yet to see any actual consistency with the friend activity feed updating. The issue is across multiple computers s...

kellinuss1

Music Fan

909 Views

2 replies

0 likes

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Issues with Release Radar and Discovery Weekly on PC program and Android

I like listening to Release Radar and Discovery Weekly every week. Lately, I've noticed a pattern where if I listen to enough of the playlists on the program and mark the songs I like or I don't like, my program starts playing ONLY the songs I've alr...

Music Fan

I like listening to Release Radar and Discovery Weekly every week. Lately, I've noticed a pattern where if I listen to enough of the playlists on the program and mark the songs I like or I don't like...

318 Views

0 replies

0 likes

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Podcast tab in 'Your Library' deleted in new updated

PlanPremiumCountry Canada Operating System(iOS 10, Android Oreo, Windows 7.) My Question or Issue:I updated Spotify and it appears the podcast link under 'You Library' has been removed. There is no longer a way of seeing all followed podcasts anywher...

Casual Listener

  Plan Premium Country  Canada   Operating System (iOS 10, Android Oreo, Windows 7.)   My Question or Issue: I updated Spotify and it appears the podcast link under...

AlexNunes

Casual Listener

705 Views

4 replies

3 likes

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  • 4 replies
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Desktop overlay showing when turned off in settings

Everytime I launch Spotify I need to enable and re-disable the 'Show desktop overlay when using media keys' option to get it to work. I've done it for months but it's beginning to bother me.

Newbie

Everytime I launch Spotify I need to enable and re-disable the 'Show desktop overlay when using media keys' option to get it to work. I've done it for months but it's beginning to bother me.

Mantisentil

Community Legend

378 Views

1 replies

2 likes

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Groundhog Day Glitch

Recently, I've been experiencing a peculiar glitch on Spotify. Despite me repeatedly changing the playlist, it always resets to the same playlist, song and settings each time I close and reopen the app (Ten Minutes by The Get-Up Kids on Punk Essentia...

Newbie

Recently, I've been experiencing a peculiar glitch on Spotify. Despite me repeatedly changing the playlist, it always resets to the same playlist, song and settings each time I close and reopen the a...

326 Views

0 replies

0 likes

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Win10 - The podcast list keeps on getting clipped and dissapearing when scrolling

PlanPremiumCountryUnited KingdomDeviceLaptopOperating SystemWindows 10 (Latest build) My Question or IssueThe podcast list keeps on getting clipped and dissapearing when scrolling.On a page, when I go down to view previous/more podcasts or audio entr...

Newbie

Plan Premium Country United Kingdom Device Laptop Operating System Windows 10 (Latest build)   My Question or Issue The podcast list keeps on getting clipped and dissapearing when scro...

273 Views

0 replies

0 likes

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"Show desktop overlay when using media keys" on Windows still showing after being disabled

Hello Everyone, when i'm creating multiple desktops on windows the function for disabling the desktop overlay when using media keys is not working properly.In order to make it work i have to got to the setting page switch it on and then off.Can you f...

Newbie

Hello Everyone,   when i'm creating multiple desktops on windows the function for disabling the desktop overlay when using media keys is not working properly. In order to make it wo...

jkildedal

Newbie

922 Views

3 replies

7 likes

  • 922 Views
  • 3 replies
  • 7 likes

how to get back starred songs (Spotify deleted)

PlanFreeCountry United StatesDeviceDesktop computerOperating SystemWindows 7 My Question or Issue I looked up other posts but they were all old posts by people that had deleted their starred songs etc. I didn't delete them, Spotify did because they a...

Newbie

Plan Free Country  United States Device Desktop computer Operating System Windows 7   My Question or Issue  I looked up other posts but they were all old posts by people that...

488 Views

0 replies

1 likes

Starred playlist gone
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Radio won't work

PlanFreeCountryBrazilOperating SystemWindows 10 My Question or Issue Hi, so I've trying to access the Radio feature from an especific artist(e.g.: listening to a Joji's album, go to his profile, click on the three dots, select 'go to artist radio'), ...

Casual Listener

Plan Free Country Brazil Operating System Windows 10   My Question or Issue  Hi, so I've trying to access the Radio feature from an especific artist(e.g.: listening to a Joji's albu...

338 Views

0 replies

0 likes

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BUG! embedded playlists are linking to albums instead of correct playlists

PlanPremiumDevicedesktopOperating SystemWindows 10 My Question or Issue Hi I have just noticed that embedded playlists are not working correctly on desktop. So I have a website in a browser with an embedded playlist. I click to play and then click th...

Casual Listener

Plan Premium Device desktop Operating System Windows 10   My Question or Issue  Hi I have just noticed that embedded playlists are not working correctly on desktop.   So I ha...

338 Views

0 replies

0 likes

bug
Desktop
embedded
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Stutter, lag, flickering and jumps when trying to play music.

PlanPremium DeviceLaptop, Sony VaioOperating SystemWindows 7 My Question or IssueHi! I'm having mayor troubles when trying to use the desktop app: When pressing play (on any song or podcast) the music plays for about 10-15 sec, then the music starts ...

Newbie

Plan Premium   Device Laptop, Sony Vaio Operating System Windows 7   My Question or Issue Hi! I'm having mayor troubles when trying to use the desktop app:   When pressing p...

738 Views

0 replies

0 likes

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How can I prevent Spotify from updating automatically?

PlanFreeCountry Spain Operating SystemWindows 10 I do not want to update my version of spotify, but when it starts it updates itself.I have tried:http://listasgeniales.blogspot.com/2013/02/como-impedir-que-spotify-se-actualice.htmlBut it does not wor...

Casual Listener

Plan Free Country  Spain   Operating System Windows 10   I do not want to update my version of spotify, but when it starts it updates itself. I have tried: http://listasgenia...

DennyEMufc

Roadie

2195 Views

1 replies

2 likes

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Skips tracks after ads, windows 10, chrome browser

PlanFreeCountry CanadaDeviceWeb Player - Chrome BrowserOperating SystemWindows 10 My Question or Issue I've been trying to listen to a podcast all morning, but each time an ad plays it skips to the next track. Sometimes this takes minutes sometimes l...

Casual Listener

Plan Free Country  Canada Device Web Player - Chrome Browser Operating System Windows 10   My Question or Issue  I've been trying to listen to a podcast all morning, but each...

jdwlynch

Casual Listener

553 Views

1 replies

0 likes

skip
skip track
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Sorting search results

PlanFreeCountry CanadaDeviceHP desktopOperating SystemWindows 7 My Question or Issue A few weeks ago, the function allowing search results to be sorted alphabetically stopped working. It seems this was a Spotify Community issue back in 2015 and the S...

Newbie

Plan Free Country  Canada Device HP desktop Operating System Windows 7   My Question or Issue  A few weeks ago, the function allowing search results to be sorted alphabetical...

636 Views

0 replies

2 likes

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Superuser Contribution Playlist Error

PlanPremiumCountryAustralia Operating SystemWindows 7 My Question or IssueAfter the latest update none of my playlists will load. It says at the top " Error. Could not load this playlist" The songs will play however the display is trash. Please help.

Visitor

Plan Premium Country Australia  Operating System Windows 7   My Question or Issue After the latest update none of my playlists will load. It says at the top " Error. Could not load ...

Jemi

Spotify Legend

1100 Views

1 replies

1 likes

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Solved!!Superuser Contribution Web player doesn't work

PlanPremiumCountry ChileDeviceWebOperating SystemWindows 10 My Question or Issue Some time ago the web player stopped working in my account, in my phone and in the application works well, but on the web does not respond.I've already cleared the cache...

Casual Listener

  Plan Premium Country  Chile Device Web Operating System Windows 10   My Question or Issue   Some time ago the web player stopped working in my account, in my phone a...

ypex

Casual Listener

762 Views

3 replies

0 likes

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  • 3 replies
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