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The Friend Feed failed to load

The Friend Feed failed to load

Both on my computer and on my laptop my friend's activity doesn't work. Anyone who knows what to do?

 

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12 Replies

Hey @wendypostmus! Welcome to the Spotify Community. ^^

 

That doesn't sound cool.

Have you tried reinstalling your app? If not here's a step by step tutorial.
Let us know if that helps, thanks! ^^

Peace

Hi @Nico , thank you!

 

No I tried that several times but it didn't help.. 😞

@wendypostmus

 

Please let me know the following details:

1. Exact Device  (e.g. MacBook Air)

2. Exact operating system  (e.g. 10.10 OSX)

3. Spotify app version installed (1.0.2)

 

Peace

 

@Nico

1. Exact Device: HP laptop (don't know exactly but it 's quite new)
2. Exact operating system: Windows 10
3. Spotify app version installed (1.0.2): 1.0.44.100.ga60c0ce1

 

I hope this is what you need to know

@wendypostmus

 

Yes, these are the details I needed.

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

 

Peace

Thanks a lot for your help! 🙂

Hey @wendypostmus!

 

It would be nice if you could answer these questions for a better investigation:

Can you try using a different internet connection on your computer?

Does this issue started happening recently after an specific update?

And if possible, could you try logging into your account using a different computer?

 

Thanks! ^^

Peace

Hi, every computer in the house has the same problem (they all use the same account). I can't remember if it happened after a specific update. I'll try another connection and let you know!

@Nico

I´ve tried another internet connection but it didn't help.. 

It keeps saying 'friends feed failed to load'.

Hey @wendypostmus!

 

Could you try to use a friends/family device on a different WiFi connection?

 

Thanks! ^^

Peace

Tried, when I use another account nothing is wrong..

Hey @wendypostmus! ^^

 

Thanks for all the details.

It might be an account related issue and that it's best if you contact the support in order for them to take a look at your account.  ^^

You can contact the support through E-Mail, Twitter (@SpotifyCares) or Facebook

 

Peace

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