Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83900 Views

40 replies

68 likes

  • 83900 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

795748 Views

505 replies

64 likes

  • 795748 Views
  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

moep99

Newbie

23949 Views

25 replies

7 likes

  • 23949 Views
  • 25 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3062 Views

0 replies

4 likes

  • 3062 Views
  • 0 replies
  • 4 likes

Daily Mix on laptop, , why can't I see it all the time ?

Hi everyone !I discoverd few time ago the Daily Mix, this amazing thing. I discoverd it on my laptop, and since, sometime i can play it, and some time it totally disappear from the menu !Why that ? It would me super great to have it all the time !Tha...

Casual Listener

Hi everyone ! I discoverd few time ago the Daily Mix, this amazing thing. I discoverd it on my laptop, and since, sometime i can play it, and some time it totally disappear from the menu ! Why that...

ClaraVge

Casual Listener

342 Views

1 replies

0 likes

Windows
  • 342 Views
  • 1 replies
  • 0 likes

Spotify automaticly lowers volume when watching a video in the browser

Since today spotify automaticly lowers the volume of the song being played when it discovers a video being played in my browser.I can't seem to find a way to turn this off.Is there a way to turn this off or is there a work around since this is rather...

Regular

Since today spotify automaticly lowers the volume of the song being played when it discovers a video being played in my browser. I can't seem to find a way to turn this off. Is there a way to turn ...

kaasknak

Regular

350 Views

1 replies

0 likes

Windows
  • 350 Views
  • 1 replies
  • 0 likes

Help system sucks

Why is there no way to contact Spotify? I've been looking for over an hour. All my playlists have disappeared and i can't get any help. No one has answered my question about it. Don't the people at spotify care? Don't they want to take responsibility...

Casual Listener

Why is there no way to contact Spotify? I've been looking for over an hour. All my playlists have disappeared and i can't get any help. No one has answered my question about it. Don't the people at s...

MichaelJerzak

Composer

356 Views

1 replies

0 likes

Windows
  • 356 Views
  • 1 replies
  • 0 likes

I want my computer to NOT download albums I save on my phone

Hi there, I have Spotify on my iPhone 6 and Windows laptop (same account). My laptop does not have much space, so when I save albms to offline mode on my phone, I want my computer to not save these albums. If I remove them from offline mode on my com...

Newbie

Hi there,   I have Spotify on my iPhone 6 and Windows laptop (same account). My laptop does not have much space, so when I save albms to offline mode on my phone, I want my computer to not sav...

241 Views

0 replies

0 likes

Windows
  • 241 Views
  • 0 replies
  • 0 likes

I forgot username and password to my premium account

I Tried to reset my password by typing in my username that i used to create the account ... but the 'reset password' email is not showing up.. is it possible to reset it with a different email account?

Visitor

I Tried to reset my password by typing in my username that i used to create the account ... but the 'reset password' email is not showing up.. is it possible to reset it with a different email accoun...

484 Views

0 replies

0 likes

Windows
  • 484 Views
  • 0 replies
  • 0 likes

ALL playlists gone

I opened spotify today to find that all my playlists are missing. All i have is the option to create my first playlist... They are all missing on my phone too, so it's not just the computer. tried relogging spotify. Any ideas?

Casual Listener

I opened spotify today to find that all my playlists are missing. All i have is the option to create my first playlist... They are all missing on my phone too, so it's not just the computer. tried re...

569 Views

0 replies

0 likes

Windows
  • 569 Views
  • 0 replies
  • 0 likes

Solved!! Why do you remove tracks that we're available before?

HiWhy are you removing tracks that previously was playable? For instance, there is one track that I really love that I have in my favorites, but can no longer play. It's this one;https://open.spotify.com/track/22rKL7QSNs9dnkErc6Jb5yWhy is it removed/...

Regular

Hi Why are you removing tracks that previously was playable? For instance, there is one track that I really love that I have in my favorites, but can no longer play. It's this one; https://open...

zipmiX

Regular

1457 Views

2 replies

0 likes

Windows
  • 1457 Views
  • 2 replies
  • 0 likes

Premium Family, spotify connect

Recently I upgraded my Spotify account to Family Premium. I use Spotify Connect to play through a Gramofon, but the device is not available in the Windows Desktop Apps of my family members. The option is greyed out. So it looks like I only can use Sp...

Newbie

Recently I upgraded my Spotify account to Family Premium. I use Spotify Connect to play through a Gramofon, but the device is not available in the Windows Desktop Apps of my family members. The optio...

638 Views

0 replies

1 likes

Windows
  • 638 Views
  • 0 replies
  • 1 likes

Solved!! Can't Open Spotify or Uninstall

I have an issue... it is getting me mad.. I start up my spotify, nothing shows up, I go to my task manager, spotify is a background proccess, I was listening to it when I went to bed, then I came home from school and it was closed. so I opened it up,...

Newbie

I have an issue... it is getting me mad.. I start up my spotify, nothing shows up, I go to my task manager, spotify is a background proccess, I was listening to it when I went to bed, then I came hom...

violetpicasso

Casual Listener

3292 Views

8 replies

0 likes

Windows
  • 3292 Views
  • 8 replies
  • 0 likes

Icons in sidebar missing

Noticed after update to 1.0.47.13.gd8e05b1f that icons of functions like "Browse", "Radio" and "Your music" are missing in the left sidebar in windows desktop client. Is that a bug or is it a feature implemented intentionally in the newer version? I ...

Newbie

Noticed after update to 1.0.47.13.gd8e05b1f  that icons of functions like "Browse", "Radio" and "Your music" are missing in the left sidebar in windows desktop client.   Is that a bu...

333 Views

0 replies

1 likes

Windows
  • 333 Views
  • 0 replies
  • 1 likes

Clicking artist says "Can't be found" but I can play their music saved in my playlist just fine

So I was trying to look up some of the artists whose songs I've saved to some playlists. I was mainly curious to see if their Spotify artist page would name the genre of music they make. So I clicked ODESZA from who I saved a few songs, but Spotify t...

Casual Listener

So I was trying to look up some of the artists whose songs I've saved to some playlists. I was mainly curious to see if their Spotify artist page would name the genre of music they make.   So ...

215 Views

0 replies

0 likes

Windows
  • 215 Views
  • 0 replies
  • 0 likes

Problem with finding songs in playlist when there is a song named asterisk.

If you have a called '*' in a playlist, it acts as a "catch-all" when typing to find tunes. This means that you cannot find any songs that are located beneath the '*' song in the playlist. This can be recreated by adding the album "Before the Dawn He...

Casual Listener

If you have a called '*' in a playlist, it acts as a "catch-all" when typing to find tunes. This means that you cannot find any songs that are located beneath the '*' song in the playlist.   T...

297 Views

0 replies

0 likes

Windows
  • 297 Views
  • 0 replies
  • 0 likes

Spotify don't remember last played song or queue list on restart

When I've a long list of queued songs and/or playing from a playlist and I turn off Spotify or my computer and the app won't remember the queue or the last song in a playlist I played from recently.Sometimes it starts up with a song and queue that I ...

Casual Listener

When I've a long list of queued songs and/or playing from a playlist and I turn off Spotify or my computer and the app won't remember the queue or the last song in a playlist I played from recently. ...

Blueberry

Roadie

3791 Views

3 replies

11 likes

Windows
  • 3791 Views
  • 3 replies
  • 11 likes

Windows app crashing upon launch

Hi. Recently Spotify has started crashing on launch on one of my PCs.. App starts up - but screen stays black and eventually program shuts down.Windows 10. Account is OK as works fine on other devices.Just tried logging all other devices off and rein...

Newbie

Hi. Recently Spotify has started crashing on launch on one of my PCs.. App starts up - but screen stays black and eventually program shuts down. Windows 10. Account is OK as works fine on other de...

nurshyuhaida

Newbie

433 Views

2 replies

0 likes

Windows
  • 433 Views
  • 2 replies
  • 0 likes

Local MP3 file "not available".

Hey guys. I downloaded Princess Nokia's free mixtape and would love to add some of the songs to my playlists. The songs are in MP3 format. However, whenever I try to play the songs in Spotify, I get the following error message: I don't have this issu...

Newbie

Hey guys.   I downloaded Princess Nokia's free mixtape and would love to add some of the songs to my playlists. The songs are in MP3 format. However, whenever I try to play the songs in Spotif...

418 Views

0 replies

0 likes

Windows
  • 418 Views
  • 0 replies
  • 0 likes

Odd window resolution

Brief description of the issue:Using spotify in full screen has and odd resolution of 1936x1066, on a 1920x1080 display, seems to have some weird effects.Effects include:Fullscreening while hovering on both monitors will create a small line on the ot...

Gig Goer

Brief description of the issue: Using spotify in full screen has and odd resolution of 1936x1066, on a 1920x1080 display, seems to have some weird effects. Effects include: Fullscreening while ho...

1123 Views

0 replies

0 likes

Windows
  • 1123 Views
  • 0 replies
  • 0 likes

All songs not showing under a saved album.

The Spotify client updated today to 1.0.47.13 and now when I click on any saved album, it's not showing the full track listing. It's doing this for all of them. An example is in the attachment. Oops! Nevermind. I restarted the client and that helped....

Gig Goer

The Spotify client updated today to 1.0.47.13 and now when I click on any saved album, it's not showing the full track listing. It's doing this for all of them.   An example is in the att...

1567 Views

0 replies

0 likes

Windows
  • 1567 Views
  • 0 replies
  • 0 likes

Problem downloading songs in windows 10

I'm a premium user but the "download" switch doesnt appear in "Your Music" > Songs. I want to download the songs from the the songs i clicked "Save to Your Music", cut the **bleep** about making the songs i want to download into a playlist and downlo...

Newbie

I'm a premium user but the "download" switch doesnt appear in "Your Music" > Songs.   I want to download the songs from the the songs i clicked "Save to Your Music", cut the **bleep** about...

itu_

Community Legend

392 Views

1 replies

0 likes

Windows
  • 392 Views
  • 1 replies
  • 0 likes

Solved!! removal of devices tab

i have spotify premium and read that i can sync all my music into my ipod third generation. what i read said that to sync the music to the ipod the devices tab needed to be oppened i looked and looked and cant find it. is there any other way i can sy...

Newbie

i have spotify premium and read that i can sync all my music into my ipod third generation. what i read said that to sync the music to the ipod the devices tab needed to be oppened i looked and looke...

MattSuda

Spotify Star

1156 Views

2 replies

0 likes

Windows
  • 1156 Views
  • 2 replies
  • 0 likes

Saving Songs vs Saving Albums

This only seems to happen on the windows desktop client for me (i havent tested this from my Mac), but songs that are part of albums that I have saved dont appear in my saved songs list. Example: I want to add a full album to my library, so I click t...

Newbie

This only seems to happen on the windows desktop client for me (i havent tested this from my Mac), but songs that are part of albums that I have saved dont appear in my saved songs list.  Exampl...

511 Views

0 replies

1 likes

Windows
  • 511 Views
  • 0 replies
  • 1 likes