Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

802 Views

0 replies

2 likes

  • 802 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

142490 Views

83 replies

27 likes

  • 142490 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

126882 Views

294 replies

22 likes

  • 126882 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10708 Views

1 replies

6 likes

  • 10708 Views
  • 1 replies
  • 6 likes

Windows 8.1 and Spotify Connect bug

Hi,I am exepriencing significant inconvenience when I try to run Spotify on Windows 8.1 pro: the Spotify does not see Marantz NA6005 standalone network player device. However when I run virtual Debian on the same Windows 8.1 then Spotify on Debian se...

Newbie

Hi, I am exepriencing significant inconvenience when I try to run Spotify on Windows 8.1 pro: the Spotify does not see Marantz NA6005 standalone network player device. However when I run virtual Deb...

1554 Views

0 replies

0 likes

Windows
  • 1554 Views
  • 0 replies
  • 0 likes

Removal of public playlists?

Is it a thing now that Spotify removes our public playlists from our profile? I can't view my own playlists or others. Hope this is just temporary, and not yet another move of Spotify to decrease the level of community, for which I started using it i...

Casual Listener

Is it a thing now that Spotify removes our public playlists from our profile? I can't view my own playlists or others. Hope this is just temporary, and not yet another move of Spotify to decrease the...

276 Views

0 replies

0 likes

Windows
  • 276 Views
  • 0 replies
  • 0 likes

music jumping only for 1 album using spotify desktop (Windows 7)

Hello, I've been having an issue when playing songs from 1 album ONLY while using Spotify desktop for windows 7, the album is Connection by The Green Children, I found this very odd, as this doesn't happen while I listen to that same album trough Spo...

Visitor

Hello, I've been having an issue when playing songs from 1 album ONLY while using Spotify desktop for windows 7, the album is Connection by The Green Children, I found this very odd, as this doe...

user-removed

Not applicable

558 Views

4 replies

0 likes

Windows
  • 558 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't find my facebook friends

The app on the iPhone or on Windows say i have 0 friends on facebook who uses spotify, but i have a friend and i saw his account on his phone and he had the same friends i have just from facebook, but I can't find them in my phone or computer. I am l...

Casual Listener

The app on the iPhone or on Windows say i have 0 friends on facebook who uses spotify, but i have a friend and i saw his account on his phone and he had the same friends i have just from facebook, bu...

MonicaM_Bogota

Roadie

827 Views

1 replies

0 likes

Windows
  • 827 Views
  • 1 replies
  • 0 likes

Starts a song halfway through

On both my android and on my laptop I have had instances of my songs from my playlist being started halfway through. Mostly on my android, but it has recently happened on my computer too.

Casual Listener

On both my android and on my laptop I have had instances of my songs from my playlist being started halfway through. Mostly on my android, but it has recently happened on my computer too.

shaf-4

Roadie

2389 Views

3 replies

0 likes

Windows
  • 2389 Views
  • 3 replies
  • 0 likes

This update is not working for me... :/

1. I had Equalify Pro installed on my computer and they had an updated version that is supposed to work with this new version of Spotify. Well, I installed the new Equalify and it does not work. No matter what I do.2. When I play music, I have NO aud...

Roadie

1. I had Equalify Pro installed on my computer and they had an updated version that is supposed to work with this new version of Spotify. Well, I installed the new Equalify and it does not work. No m...

Raven1111

Roadie

659 Views

2 replies

1 likes

Windows
  • 659 Views
  • 2 replies
  • 1 likes

No Chromecast players appear

Man... This Spotify support sucks, where is the live chat? Anyhow, NO Chromecasts appear in my devices, neither in my web player or desktop player on Win10. I've tried all the regular troubleshooting steops. How in the world can I fix this and play f...

Casual Listener

Man... This Spotify support sucks, where is the live chat?   Anyhow, NO Chromecasts appear in my devices, neither in my web player or desktop player on Win10. I've tried all the regular troubl...

TompiTun

Newbie

412 Views

1 replies

0 likes

Windows
  • 412 Views
  • 1 replies
  • 0 likes

Can't stop Spotify from launching at startup

Running windows 7 and latest version of Spotify. I have checked DON'T launch Spotify at startup in my preferences. I just looked and this is still selected. Removed Spotify from my startup folder, ran selective startup and unchecked Spotify, even ran...

Casual Listener

Running windows 7 and latest version of Spotify.  I have checked DON'T launch Spotify at startup in my preferences. I just looked and this is still selected.  Removed Spotify from my startu...

furuanku

Roadie

797 Views

1 replies

1 likes

Windows
  • 797 Views
  • 1 replies
  • 1 likes

Old repeat one functionality

Hi spotify,I've been trying to get used to your new repeat one functionality. Where it puts it back to repeat all when you go to another song. However I like discovering new music by listening to a track over and over and then when I'm either tired o...

Casual Listener

Hi spotify, I've been trying to get used to your new repeat one functionality. Where it puts it back to repeat all when you go to another song. However I like discovering new music by listening to...

265 Views

0 replies

1 likes

Windows
  • 265 Views
  • 0 replies
  • 1 likes

Local File ID3 Tags Disappearing

I have a couple of albums that are not available in the streaming library, so I am using local copies. If I add them to my sync'd folder they show up correctly, but if I close and reopen the application the track and album names dissapear. Is there a...

Visitor

I have a couple of albums that are not available in the streaming library, so I am using local copies.  If I add them to my sync'd folder they show up correctly,  but if I close and reopen ...

350 Views

0 replies

1 likes

Windows
  • 350 Views
  • 0 replies
  • 1 likes

Play Queue Queued Tracks clears itself when edited (and ads are playing)

If you have several tracks queued up, and try deleting any of them or changing their order while ads are playing, all queued tracks are deleted from the queue. Adding tracks does not trigger this. Issue presents with both large quantities of queued t...

Newbie

If you have several tracks queued up, and try deleting any of them or changing their order while ads are playing, all queued tracks are deleted from the queue.  Adding tracks does not trigger th...

245 Views

0 replies

0 likes

Windows
  • 245 Views
  • 0 replies
  • 0 likes

Solved!! Song is not available after I plug headphones into computer, but works fine when played on computer

Song is not available after I plug headphones into computer, but works fine when played on computer speakers. Anyone can suggest a solution? Thanks!

Casual Listener

Song is not available after I plug headphones into computer, but works fine when played on computer speakers.   Anyone can suggest a solution? Thanks!

favoritethings

Casual Listener

740 Views

2 replies

0 likes

Windows
  • 740 Views
  • 2 replies
  • 0 likes

Skipping qued songs

I have a problem with spotify playback. I usually roam around various artists selecting songs for my playback que, these are then saved even when I close down spotify. So it often happens that I wan't to play an entire album by an artist, but after h...

Newbie

I have a problem with spotify playback.   I usually roam around various artists selecting songs for my playback que, these are then saved even when I close down spotify. So it often happens th...

697 Views

0 replies

0 likes

Windows
  • 697 Views
  • 0 replies
  • 0 likes

Spotify recommending music I can't listen to in my country?

I'm not sure yet if this is a glitch or some strange design choice, but I have recommendations in my Discover tab that I cannot listen to in my country (United States). I was looking up one of the bands it was recommending me, Denki Groove, thought t...

Casual Listener

I'm not sure yet if this is a glitch or some strange design choice, but I have recommendations in my Discover tab that I cannot listen to in my country (United States).   I was looking up one ...

327 Views

0 replies

0 likes

Windows
  • 327 Views
  • 0 replies
  • 0 likes

High CPU Usage on Browse Screen

When opening spotify to the "Browse" screen I get a constant 30%-40% CPU usage that quickly drains the laptop battery. If I navigate to another screen such as "Your Daily Mix", the high CPU usage goes away. Operating System: Windows 10 (64-bit)System...

Newbie

  When opening spotify to the "Browse" screen I get a constant 30%-40% CPU usage that quickly drains the laptop battery.  If I navigate to another screen such as "Your Daily Mix", the high...

418 Views

0 replies

0 likes

Windows
  • 418 Views
  • 0 replies
  • 0 likes

Spotify changes songs I've downloaded (local files)

I've downloaded and paid for live recordings from concerts I've been too. When I import them to Spotify, the song titles and album names are changed. Why? This doesn't happen to every song, just some.

Casual Listener

I've downloaded and paid for live recordings from concerts I've been too. When I import them to Spotify, the song titles and album names are changed. Why? This doesn't happen to every song, just some.

stinalinnea

Casual Listener

776 Views

2 replies

1 likes

Windows
  • 776 Views
  • 2 replies
  • 1 likes

Spotify won't play any imported files on Windows 10

The files show up on the local files screen and it shows all the information for them, but when I try to play one I get "This song is not available. If you have the file on your computer you can import it." I also cannot add any music to it either. I...

Casual Listener

The files show up on the local files screen and it shows all the information for them, but when I try to play one I get "This song is not available. If you have the file on your computer you can impo...

ConnerReedy

Casual Listener

608 Views

3 replies

1 likes

Windows
  • 608 Views
  • 3 replies
  • 1 likes

Local File replace spotify song?!?

'Morning.Yesterday i linked a folder for the local files. it worked well but today i started a spotify song (not a local file) and started a local file instead of the spotify song, on the screen i can see the title and the cover of spotify song but i...

Casual Listener

'Morning. Yesterday i linked a folder for the local files. it worked well but today i started a spotify song (not a local file) and started a local file instead of the spotify song, on the scre...

598 Views

0 replies

0 likes

Windows
  • 598 Views
  • 0 replies
  • 0 likes

Solved!! Não ouvir a musica, não funciona

Já notei na playlist com mix infinito, fica tocando de tempos em tempos a mesma musica ou o artista mesmo você colocando que não quer ouvir. Isso acontece com frenquencia e está se tornando chato.

Casual Listener

Já notei na playlist com mix infinito, fica tocando de tempos em tempos a mesma musica ou o artista mesmo você colocando que não quer ouvir. Isso acontece com frenquencia e está se tornando chato.

Bittencourt

Spotify Star

1558 Views

3 replies

0 likes

Windows
  • 1558 Views
  • 3 replies
  • 0 likes