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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1872 Views

0 replies

2 likes

  • 1872 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147821 Views

83 replies

27 likes

  • 147821 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132958 Views

294 replies

22 likes

  • 132958 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11138 Views

1 replies

6 likes

  • 11138 Views
  • 1 replies
  • 6 likes

Solved!! "This song is not available" for all songs, have tried multiple fixes incl. playback devices

Windows 7 Enterprise x64 Version 1.0.42.151.g19e0aa6Premium Account Problem started in March after an update when I tried to play music on the desktop app. Music won't play at all and a blue banner flashes at the top that reads "This song is not avai...

Regular

Windows 7 Enterprise x64 Version 1.0.42.151.g19e0aa6 Premium Account   Problem started in March after an update when I tried to play music on the desktop app. Music won't play at al...

lefysarepeople2

Regular

958 Views

1 replies

0 likes

Windows
  • 958 Views
  • 1 replies
  • 0 likes

Displaying Playlist TITLES alphabetically

I have a lot of playlists and I want to sort that list alphabetically. Not tracks within playlists - that's pretty straightforward. I want to sort the actually list of playlists A-Z so it's easier to find the one I want. Also... on Desktop. I found h...

Music Fan

I have a lot of playlists and I want to sort that list alphabetically.  Not tracks within playlists - that's pretty straightforward.  I want to sort the actually list of playlists A-Z so it...

Rodrigo

Community Legend

598 Views

1 replies

2 likes

Windows
  • 598 Views
  • 1 replies
  • 2 likes

Spotify app will not play songs

This occurs after hibernating and waking the computer. The program states that "this song is not available", no matter what song it is. I also cannot add songs to the play queue. Closing and restarting the program does not fix the problem, nor does u...

Regular

This occurs after hibernating and waking the computer.  The program states that "this song is not available", no matter what song it is.  I also cannot add songs to the play queue.  Cl...

stueygeorge

Regular

1295 Views

13 replies

0 likes

Windows
  • 1295 Views
  • 13 replies
  • 0 likes

How do I disable this new bass boost in desktop spitify?

Hi! With the nevest (or the last few) version, something annoyed meg. I didn't figure it out first, then I realized that now there's some bass sort of boost for all music.It's rather annoying because my headphone already has some bass emphasis.

Music Fan

Hi!   With the nevest (or the last few) version, something annoyed meg. I didn't figure it out first, then I realized that now there's some bass sort of boost for all music. It's rather annoy...

510 Views

0 replies

0 likes

Windows
  • 510 Views
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  • 0 likes

Solved!! Spotify app for Windows 10 - Windows phones, Tablets, PC and Xbox One

Spotify crashes on Windows 10 i have tried to uninstall the program and install it again.. it works until spotify auto updater. is there anyway you can disable auto update?

Casual Listener

Spotify crashes on Windows 10     i have tried to uninstall the program and install it again.. it works until spotify auto updater. is there anyway you can disable auto update?

Dreadlord

Community Legend

862 Views

3 replies

0 likes

Windows
  • 862 Views
  • 3 replies
  • 0 likes

FLASH PLAYER PLUG IN ICON

HI,PLEASE CAN ANYBODY TELL ME WHERE & HOW TO FIND THE FLASH PLAYER PLUG IN ICON ON THE SPOTIFY WEB PLAYER IT SAYS IT'S IN THE TOP RIGHT HAND CORNER BUT I CAN'T SEE IT.

Casual Listener

HI, PLEASE CAN ANYBODY TELL ME WHERE & HOW TO FIND THE FLASH PLAYER PLUG IN ICON ON THE SPOTIFY WEB PLAYER IT SAYS IT'S IN THE TOP RIGHT HAND CORNER BUT I CAN'T SEE IT.

CATWOMAN1

Casual Listener

526 Views

2 replies

0 likes

Windows
  • 526 Views
  • 2 replies
  • 0 likes

can i create a spotify group, wihich includes pc speakers?

i have spotify running on pc, and have speakers connectted to an amp which is connect to pc sound outputs. i also have a set of wireless speakers on deck, outside. currectly there is no way to creat a group which will play both location. or i havnt f...

Casual Listener

i have spotify running on pc, and have speakers connectted to an amp which is connect to pc sound outputs.  i also have a set of wireless speakers on deck, outside.  currectly the...

McLachlan

Roadie

1333 Views

1 replies

0 likes

Windows
  • 1333 Views
  • 1 replies
  • 0 likes

Can't add music to a playlist

I recently signed up for a premium account. I can create a play list, but I can't add any music to it. I see the elipses after the songs, choose to add it to the newly created playlists and nothing happens. I have tried from my phone as well and I ge...

Newbie

I recently signed up for a premium account. I can create a play list, but I can't add any music to it. I see the elipses after the songs, choose to add it to the newly created playlists and nothing h...

11163053973

Casual Listener

1226 Views

9 replies

1 likes

Windows
  • 1226 Views
  • 9 replies
  • 1 likes

not playing

HelloHave uninstaled and re-installed Spotify.Does not play any music when clicked on.Fast forwards every playlist!Help!Cecilia(the breaking your heart variety) x

Casual Listener

Hello Have uninstaled and re-installed Spotify. Does not play any music when clicked on. Fast forwards every playlist! Help! Cecilia(the breaking your heart variety) x

McLachlan

Roadie

876 Views

6 replies

0 likes

Windows
  • 876 Views
  • 6 replies
  • 0 likes

Superuser Contribution Não é possível tocar a músical atual

Aparece essa mensagem.. Mas toca, só que fica travando quando passa a música pra frente.. Pode ser problema de internet?! Mas minha internet está ok..

Casual Listener

Aparece essa mensagem.. Mas toca, só que fica travando quando passa a música pra frente.. Pode ser problema de internet?! Mas minha internet está ok..

mfvpadilha

Newbie

10580 Views

7 replies

6 likes

  • 10580 Views
  • 7 replies
  • 6 likes

Community search engine changes search terms

I apologize if this is the wrong forum but I am a newbie and the Help forum does not allow me to post for some reason. In the Spotify windows app, I tried to find the band "GTR" that includes Steve Howe. Some results for Steve Howe were returned but ...

Casual Listener

I apologize if this is the wrong forum but I am a newbie and the Help forum does not allow me to post for some reason.   In the Spotify windows app, I tried to find the band "GTR" that include...

351 Views

0 replies

0 likes

Windows
  • 351 Views
  • 0 replies
  • 0 likes

Unplayable Songs

Hello. I'm a Spotify Premium user from Brazil and i'm having trouble with a couple of songs i've saved. For instance, the album "Views" by Drake , most of the songs cannot be played, and a message appears on top : "This song is not available, if you ...

Newbie

Hello. I'm a Spotify Premium user from Brazil and i'm having trouble with a couple of songs i've saved. For instance, the album "Views" by Drake , most of the songs cannot be played, and a message ap...

456 Views

0 replies

0 likes

Windows
  • 456 Views
  • 0 replies
  • 0 likes

Solved!! Cannot add playlist to empty folder

Hi community! I have a problem when trying to add playlists to a new, empty playlist folder. I try to drag and drop the playlist onto the folder, with no success. Either nothing changes, or the playlist ends up below or above the folder in the list, ...

Regular

Hi community!   I have a problem when trying to add playlists to a new, empty playlist folder. I try to drag and drop the playlist onto the folder, with no success. Either nothing changes, or ...

sarmadical

Casual Listener

1394 Views

3 replies

0 likes

Windows
  • 1394 Views
  • 3 replies
  • 0 likes

Solved!! New version of Spotify: bar with play button... much broader than in the old versions

I am referring to the bar at the bottom of the Sportify window, with the song now playing, the play, forward, rewind... buttons and all that.I need it to be with the same width as the older versions. With the new width, I am having neck troubles.Plea...

Regular

I am referring to the bar at the bottom of the Sportify window, with the song now playing, the play, forward, rewind... buttons and all that. I need it to be with the same width as the older version...

kermitsson

Regular

1074 Views

5 replies

1 likes

Windows
  • 1074 Views
  • 5 replies
  • 1 likes

Solved!! Log in- error 408

my spotify account was logged in by facebook. last nite im using spotify and it was fine. but today afternoon i want to using it suddenly the error was pops out i was registered spotify in singapore and keep staying not in traveling around.. can some...

Newbie

my spotify account was logged in by facebook. last nite im using spotify and it was fine. but today afternoon i want to using it suddenly the error was pops out i was registered spotify in singapore ...

crematedman

Community Legend

627 Views

1 replies

0 likes

Windows
  • 627 Views
  • 1 replies
  • 0 likes

Solved!! Ubicación canciones descargadas

Hola. Quisiera saber la ubicación en la que spotify guarda las canciones descargadas para escuchar offline de manera predeterminada desde la aplicación de windows, y si es posible mover esta carpeta a otra unidad como en el caso de la memoria sd en l...

Casual Listener

Hola. Quisiera saber la ubicación en la que spotify guarda las canciones descargadas para escuchar offline de manera predeterminada desde la aplicación de windows, y si es posible mover esta carpeta ...

Santi_811

Casual Listener

11689 Views

4 replies

0 likes

Windows
  • 11689 Views
  • 4 replies
  • 0 likes

Local Files are not downloading

Hello! So for some reason my local files are not downloading onto my spotify online or on my phone. I had some files working but when I added new ones they did not download. I tried turning on and off the download button and that caused all my files ...

Casual Listener

Hello! So for some reason my local files are not downloading onto my spotify online or on my phone. I had some files working but when I added new ones they did not download. I tried turning on and of...

rinasalsa

Casual Listener

373 Views

2 replies

0 likes

Windows
  • 373 Views
  • 2 replies
  • 0 likes

Why is the play queue cleared if I rearrange the order while an ad is playing?

If I make any changes to the play queue while an advertisement is playing, the whole play queue is cleared, which I find very annoying. I am a big fan of the play queue and often find myself rearranging the order of songs that will be played next. I ...

Newbie

If I make any changes to the play queue while an advertisement is playing, the whole play queue is cleared, which I find very annoying.  I am a big fan of the play queue and often find myself re...

481 Views

0 replies

1 likes

Windows
  • 481 Views
  • 0 replies
  • 1 likes

Can't Change Rating on Radio

For whatever reason, I'm unable to change the rating of songs on the radio after they've been liked or unliked. If I like a song on accident, it's permanently liked for that station and there's nothing I can do about it. Am I missing something or is ...

Regular

For whatever reason, I'm unable to change the rating of songs on the radio after they've been liked or unliked. If I like a song on accident, it's permanently liked for that station and there's nothi...

djwolf300

Regular

534 Views

1 replies

0 likes

Windows
  • 534 Views
  • 1 replies
  • 0 likes

[Win 10] Sporadic pausing of music in desktop client.

Over the past week audio has started to pause itself for no apparently reason. It happens when Spotify is the only application running and while other apps are running (example gaming). During gaming, when it pauses, it will sometime randomly resume ...

Regular

Over the past week audio has started to pause itself for no apparently reason.  It happens when Spotify is the only application running and while other apps are running (example gaming). During...

443 Views

0 replies

0 likes

Windows
  • 443 Views
  • 0 replies
  • 0 likes