Here's how you know that you have a well functioning support & feedback forum: The customer usually arrives frustrated and annoyed. The customer usually leaves feeling better, usually with their problem solved or with assurances that their problem will be solved.
This forum is the opposite. Users usually leave more frustrated, often infuriated to the point of rudeness.
Why? Here's a short partial list of reasons:
Edits about additional serious problem:
This is just a rough draft of a few of the ways that Spotify and this forum continually fails to deliver solutions to customers, instead usually delivering nothing but polite platitudes and meaningless assurances that Spotify actually does care.
The real message of this forum seems to be: "We don't intend to make a sincere effort to fix all our bugs and usability issues. We're here so we can spin the PR that we do care, not to actually implement caring."
Yes this post is also useless. You won't take it seriously. You will sigh and reply with some polite meaningless assurances that promise nothing[Edit: Nope, Thundering silence is the weapon of choice here.]. Why am I still posting it? I don't really know. Some sort of compulsion due to the rage that Spotify's treatment of me and other customers inspires in me I suppose.