'This song is not available' Shows for EVERY song I try to play

[DarbyB]

Hi!

I am unable to get spotify on my work PC to play any music. This has been an issue that has come and gone for a few weeks.

For any given track I try to play (literally any) I recieve the message 'This song is not available. If you have the file on your computer you can import it.'

My spotify works fine on my phone and my home laptop (which works fine in both OSX, and bootcamp windows)

I have tried going through the process of

-logout of spotify

-delete the spotify folder inside the roaming/appdata folder

-uninstall spotify

-re-install latest version

No help. Infact, I have previously been able to play tracks that were in my cache, but can now not even do that!

[karajtau]

The thing is, that's NOT an acceptable solution and ANYTIME you close Spotify and re-open it, it's going to automatically update itself to the latest version whether you like it or not. That makes this not a fix for the problem. As well, I've gone back and installed to an older version and it does not fix the problem at all. I'm on Windows 10, for anyone reading this who is curious.

[Elnrik]

In Win10 I was able to fix this by:

1) Right click on the volume icon in the task bar

2) Select playback devices  

3) Select your output device

4) Click the Properties button.

5) Select the Advanced tab.

6) Change the Default Format to a maximum of 2 channel, 24 bit, 192000 hz.

It appears when using a sound card or external DAC which supports higher than 24/192, Spotify gets completely confused and loses it's damned mind.

[karajtau]

---

@Elnrik wrote:

In Win10 I was able to fix this by:

1) Right click on the volume icon in the task bar

2) Select playback devices  

3) Select your output device

4) Click the Properties button.

5) Select the Advanced tab.

6) Change the Default Format to a maximum of 2 channel, 24 bit, 192000 hz.

It appears when using a sound card or external DAC which supports higher than 24/192, Spotify gets completely confused and loses it's damned mind.

---

My sound is on this as a default and swapping to one (hitting apply) and then back to this (hitting apply) does nothing to solve the problem. 

[thaiz_alves]

jesus, please... Its been 3 days since my spotify started not working on my work -pc.  I have windows 7.  anyone who knows how to fix it?  i have alredy uninstalled and re-installed  and this **bleep** still doesnt play any song. I'm so pissed off. 

Spotify could you please do something... we pay for this service. dammit.,

[coachhix]

The only solution that has worked is uninstalling and re-installing an older version.  This is **bleep**!  I've done that 3 times and each time I reboot, it happens again.  I am cancelling spotify...

[karajtau]

---

@thaiz_alves wrote:

jesus, please... Its been 3 days since my spotify started not working on my work -pc.  I have windows 7.  anyone who knows how to fix it?  i have alredy uninstalled and re-installed  and this **bleep** still doesnt play any song. I'm so pissed off. 

Spotify could you please do something... we pay for this service. dammit.,

---

This has been a problem for me for a couple of months now. I've just given up on using the desktop app. It works fine on my phone and since I have a family plan filled to the brim with users, I don't feel like cancelling and costing them a service that does work for the ways we all use it (on our phones).

Utterly useless on the desktop.

[geographia]

I'm having the same problem.  Running Spotify on Windows 7 Professional and I consistently receive the "...not available" message.  Like others, I've followed the so called "solutions" on the Spotify page -- none have worked.  Odd & perhaps telling that Spotify folks don't seem interested in dealing with this problem.  Starting to seriously question the value of the premium account. 

[psanute]

They don't care. Simply cancel your subscription. There are other services available. I cancelled last month. Yahoo!!

[1214691905]

I agree. Why not offer the option to not update?

[jaimeimarin]

I had the same problem, in my case every time I plugged in an monitor to my laptop (Samsung monitor with speakers), the default playback device changed and spotify didn't recognize it. So, every time this happen to me, I just enter to the "Playback devices" y notification bar (Windows 10) and restore the default device.

[shwyatt]

This solution worked for me.  Thanks for your help.

[asdfASDFFFF2]

I'm having this is issue on Windows 10 currently.

[ContentKing]

Discover Weekly was the only thing that I knew was broken for me. 

Windows Vista 

[ContentKing]

"Solution" here was complicated and unnecessary to fix this for me.  

I disconnected and reconnected my wi-fi and quit then launched Spotify

Vista

[LogiaFélix]

Spotify, are you fixing this any time soon? I just spent 2 hours trying to solve this problem and the only way to go was to uninstall the app and download a much older version. This is not the way it should work.

[Krus]

Problem:

When trying to play through normal Audio output (Speakers) i would get "Song is unavalible, Yada yada local". Would play through HDMI to my LG TV and through digital output, but neither of these was really a solution.

Changing the quality of the Speakers output to 24bit, 192000hz (from 24bit, 48000hz) has solved the issue completely, thanks!

(also such a wierd issue to have in the first place... oh well :))

[nachoquirarte · Accepted solution]

I hope this works. I use Mac OS Sierra.
I just solved the problem doing this:

Went to my settings / Local Files / Show songs from

I turned off all 3 options:

Itunes
Downloads
My music

Now I can play them all. 

So no matter what options you have turned on or off just turn them all off (and on again if you want) and this could solve your problem. 

😄

[stevanplavsa]

This did the trick for me. I used to be an iTunes user and some of the content I have in iTunes was not playing - because it's on an external drive and I guess spotify is trying to save bandwidth not serving me these albums/tracks that it thinks I have locally. Lame. Of coures, everything works on the phone so that's how I knew something was up.

[Meresdreams]

this worked for me

[j0ta5]

I don't know why this issue was marked as Solved. None of the solutions presented are a real or permanent solution. This is most definitely a bug in the Windows application, which has not been solved till this day. Here is how I solved it, and this should work for you as well.

• In the Spotify application, go to Edit, Preferences, and turn off all 3 options under Local Files.
• Close the application.
• Open Windows Explorer and go to C:\Users\Jorge\AppData\Roaming\Spotify\Users\(your user name here)
• Delete the file called LOCAL-FILES.BNK.

The problem should be solved, yet this should be considered a temporary solution. The real solution will be when Spotify's development team wakes up, stops ignoring their customers, and decides to come up with a real solution.