Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1540 Views

0 replies

2 likes

  • 1540 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145053 Views

83 replies

27 likes

  • 145053 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129814 Views

294 replies

22 likes

  • 129814 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10952 Views

1 replies

6 likes

  • 10952 Views
  • 1 replies
  • 6 likes

I can't listen to a playlist or stop following it

It is a playlist from Spotify that I follow, I can't listen to it or stop following it. Does anyone know how to solve it?

Newbie

It is a playlist from Spotify that I follow, I can't listen to it or stop following it. Does anyone know how to solve it?

613 Views

0 replies

0 likes

  • 613 Views
  • 0 replies
  • 0 likes

Spotify overlay not working!

For several days the Spotify overlay that appears while changing the volume is not working properly. Before when I clicked this overlay the Spotify window appeared. Now if Spotify is in tray nothing happens. If Spotify is minimized but not in tray It...

Casual Listener

For several days the Spotify overlay that appears while changing the volume is not working properly.   Before when I clicked this overlay the Spotify window appeared. Now if Spotify is in...

trzasku

Casual Listener

1055 Views

1 replies

0 likes

  • 1055 Views
  • 1 replies
  • 0 likes

interface all messed up after minimizing spotify window

I just installed Spotify for Windows version 1.0.75.483.g7ff4a0dc.Everything is fine when opening the app. however, if I minimize it and then maximize it, then the interface becomes.. messed up. See the attached screenshots. This is a real showstoppe...

Newbie

I just installed Spotify for Windows version 1.0.75.483.g7ff4a0dc. Everything is fine when opening the app. however, if I minimize it and then maximize it, then the interface becomes.. messed u...

790 Views

0 replies

0 likes

  • 790 Views
  • 0 replies
  • 0 likes

This song is not available. If you have the file on your computer you can import it.

So, I have this problem, whenever I try to play any song at all as it says above in the subject "This song is not available. If you have the file on your computer you can import it.". I tried troubleshooting this issue several times. I have also trie...

Casual Listener

So, I have this problem, whenever I try to play any song at all as it says above in the subject "This song is not available. If you have the file on your computer you can import it.". I tried tr...

trevorchurch

Newbie

749 Views

2 replies

0 likes

  • 749 Views
  • 2 replies
  • 0 likes

Malfunction of spotify

Hi! I signed in my account (premium) in my computer and it doesn't appear my playlist nor that I'm a premium member. Please how can you help me?

Newbie

Hi! I signed in my account (premium) in my computer and it doesn't appear my playlist nor that I'm a premium member. Please how can you help me?

Luke

Spotify Star

967 Views

1 replies

0 likes

  • 967 Views
  • 1 replies
  • 0 likes

No Internet Connection -- Error Code 4 won't go away

Hi everyone, I started having the "No internet connection error code 4" in the past week or so on my Spotify Desktop version. I am a premium user. I followed the instructions to delete the Storage folder and it works perfectly...until the next day I ...

Newbie

Hi everyone,   I started having the "No internet connection error code 4" in the past week or so on my Spotify Desktop version. I am a premium user. I followed the instructions to delete the S...

741 Views

0 replies

0 likes

  • 741 Views
  • 0 replies
  • 0 likes

Superuser Contribution Low quality on desktop even when High quality streaming is enabled(windows 10)

Ever since the last update of the spotify app(3/12/18) I notice a significant drop in the quality of the stream so much so that you can't continue to listen. Every time I launch the app it seems to start in high quality mode and then seems to switch ...

Casual Listener

Ever since the last update of the spotify app(3/12/18) I notice a significant drop in the quality of the stream so much so that you can't continue to listen. Every time I launch the app it seems to s...

pranav26

Casual Listener

1358 Views

3 replies

0 likes

  • 1358 Views
  • 3 replies
  • 0 likes

A Windows Store installation of Spotify was found in your system.

I'm trying to install spotify desktop version (not windows store app) and cannot do it.I get this error. "A Windows Store installation of Spotify was found in your system. Please uninstall that version first, or update through the Windows Store" I ha...

Music Fan

I'm trying to install spotify desktop version (not windows store app) and cannot do it. I get this error.     "A Windows Store installation of Spotify was found in your system.  Pl...

MasicoreLord

Casual Listener

30525 Views

4 replies

6 likes

  • 30525 Views
  • 4 replies
  • 6 likes

Problems w/ the last update.

hi, since the last update 4 albums from my local files stopped working, can u guys help me? i havent changed anything in the files and there's still another 3 working.

Newbie

hi, since the last update 4 albums from my local files stopped working, can u guys help me? i havent changed anything in the files and there's still another 3 working.

642 Views

0 replies

0 likes

  • 642 Views
  • 0 replies
  • 0 likes

Recently played completely blank

I wake up one day and my recently played list is completely blank. My phone which is on the same account im on has recently played completely normal but for some reason without question my recently played category on my pc isnt there anymore. Songs i...

Newbie

I wake up one day and my recently played list is completely blank. My phone which is on the same account im on has recently played completely normal but for some reason without question my recently p...

649 Views

0 replies

3 likes

  • 649 Views
  • 0 replies
  • 3 likes

Songs not showing up in Local Files Playlist

I have a playlist with all of my local files from my computer. However, when I go into the playlist on my phone, none of the songs are present. Any solutiosn?

Newbie

I have a playlist with all of my local files from my computer. However, when I go into the playlist on my phone, none of the songs are present. Any solutiosn?

654 Views

0 replies

0 likes

local files
  • 654 Views
  • 0 replies
  • 0 likes

The Blue Bar o' Annoyance - "This song is not available. If you have the file... you can import it

This problem hasn't occured too many times. Maybe once every month, but nothing too crazy. I know my ins and outs, so I've done the Soft and Hard restarts; deleted Local Cache Files; turned off Local sources, shut don't Spotify, and turned it back on...

Newbie

This problem hasn't occured too many times. Maybe once every month, but nothing too crazy. I know my ins and outs, so I've done the Soft and Hard restarts; deleted Local Cache Files; turned off Local...

bbedo

Roadie

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Charts for Israel

Hello,So Spotify just (finally) aired in Israel around 12 hours ago... I've been getting myself to know around the application and its features - browsing different charts being one of them. Unfortunately, Israel isn't showing (not by "Top" nor by "V...

Newbie

Hello, So Spotify just (finally) aired in Israel around 12 hours ago... 🙂   I've been getting myself to know around the application and its features - browsing different charts being one of ...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Desktop says I'm offline????

hey all-i can play Spotify on my IPhone with no problem. now i can't listen on my desktop. error code 4-no internet connection detected. which makes no sense because i'm at work and the internet is fine. i have been searching and searching for a solu...

Casual Listener

hey all-i can play Spotify on my IPhone with no problem. now i can't listen on my desktop. error code 4-no internet connection detected. which makes no sense because i'm at work and the internet is f...

phan_times

Community Legend

2227 Views

1 replies

0 likes

  • 2227 Views
  • 1 replies
  • 0 likes

Songs Stop Playing When A Conflicting Software Program is Opened

I'm having a very odd problem with my Spotify desktop version. I am a premium subscriber using Windows 10 and whenever I open a certain program the music stops and the rest of the album cycles though without playing and I get an error message telling...

Newbie

I'm having a very odd problem with my Spotify desktop version. I am a premium subscriber using Windows 10 and whenever I open a certain program the music stops and the rest of the album cycles though...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

All offline downloaded songs have DISAPPEARED

Because I get easily distracted on the internet, I tend to disable the internet to get work done and only re-enable it when I need it. I disable it by physically opening up my laptop and removing the wireless card. Yesterday, after re-enabling the in...

Newbie

Because I get easily distracted on the internet, I tend to disable the internet to get work done and only re-enable it when I need it. I disable it by physically opening up my laptop and removing the...

781 Views

0 replies

0 likes

  • 781 Views
  • 0 replies
  • 0 likes

Menuepunkt "Browse > Konzerte" - Netzwerkfehlermeldung

Hallo zusammen, Spotify bietet ja die tolle Funktion, anstehende Konzerttermine anzuzeigen.Sobald ich nun in der Desktop-Version (Windows) unter Menuereiter "Browse" auf den Unterpunkt "Konzerte" klicke, erscheint eine Fehlermeldung, welche wie folgt...

Visitor

Hallo zusammen,   Spotify bietet ja die tolle Funktion, anstehende Konzerttermine anzuzeigen. Sobald ich nun in der Desktop-Version (Windows) unter Menuereiter "Browse" auf den...

500 Views

0 replies

1 likes

  • 500 Views
  • 0 replies
  • 1 likes

Music Recommendations

I'm posting this in the desktop section, but this also applies to the android app as well. It seems to just be an account issue. A few months back I listened to the album "Jimmy Carter Syndrom" by Jay Munly. I liked it and added a few songs from it t...

Newbie

I'm posting this in the desktop section, but this also applies to the android app as well. It seems to just be an account issue.   A few months back I listened to the album "Jimmy Carter Syndr...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes