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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134368 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134368 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50984 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50984 Views
  • 0 replies
  • 32 likes

No puedo borrar una canción de mi biblioteca de canciones

Resulta que cuando trato de eliminar una canción que ya no la quiero tener, doy clic derecho y luego le doy a eliminar de tu biblioteca y se quita el check que indica que esta guardada pero pasa unos segundos y automaticamente vuelve a ponerse el che...

  • Newbie
  • Resulta que cuando trato de eliminar una canción que ya no la quiero tener, doy clic derecho y luego le doy a eliminar de tu biblioteca y se quita el check que indica que esta guardada pero pasa unos...
  • 4321 Views
  • 0 replies
  • 5 likes
  • Windows
  • 4321 Views
  • 0 replies
  • 5 likes

Windows Desktop Client Creating Playlist Tracks Not Listed

I created a new playlist using the Windows desktop client. Added three albums to the list but when I click on the list only one track shows and it only plays that one track. If I go to the web site and look at the playlist all tracks show. I have tri...

  • Casual Listener
  • I created a new playlist using the Windows desktop client.  Added three albums to the list but when I click on the list only one track shows and it only plays that one track.  If I go to th...
  • RonV42
  • Casual Listener
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
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Mixing issues

there is a problem in playing a song its like a broken record 

  • Newbie
  • there is a problem in playing a song its like a broken record 
  • 117 Views
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  • 0 likes
  • Windows
  • 117 Views
  • 0 replies
  • 0 likes

Can't share songs anymore?

Ive always been able to share songs to my followers on spotify, has this changed in the last year or so? I usually just click "share" and then just click the "share"-button, but when i try to do so i can't click the button, its faded. Does anyone kno...

  • Newbie
  • Ive always been able to share songs to my followers on spotify, has this changed in the last year or so? I usually just click "share" and then just click the "share"-button, but when i try to do so i...
  • rednblu
  • Roadie
  • 9611 Views
  • 15 replies
  • 4 likes
  • Windows
  • 9611 Views
  • 15 replies
  • 4 likes

Spotify refuses to fix startup bug?

It has been a few months since I reported that the Windows 10 desktop client starts automatically at boot even with the correct option set appropriately. The one and only response I received from spotify was to tell me that I had to set that option, ...

  • Regular
  • It has been a few months since I reported that the Windows 10 desktop client starts automatically at boot even with the correct option set appropriately. The one and only response I received from spo...
  • Paddy90
  • Casual Listener
  • 162 Views
  • 1 replies
  • 0 likes
  • Windows
  • 162 Views
  • 1 replies
  • 0 likes

Can't play specific artists songs "This song is not available..."

Hi! First post here! So, me and my friend are facing a very annoing problem inside Spotify for some weeks now. We can play no songs from some specific artists. But the bands are not the same for us both! For example, I can't play any RHCP, Iron Maide...

  • Newbie
  • Hi! First post here!   So, me and my friend are facing a very annoing problem inside Spotify for some weeks now. We can play no songs from some specific artists. But the bands are not the...
  • delpinsky
  • Newbie
  • 181 Views
  • 1 replies
  • 0 likes
  • Windows
  • 181 Views
  • 1 replies
  • 0 likes

My spotify won't play songs

It was working before & now after it reinstalled itself again(does this alot) it's not playing songs. I use Windows 7 & the desktop program. I signin using Facebook info. I have tried the clearing the storage -still not working. I signed out of spoti...

  • Regular
  • It was working before & now after it reinstalled itself again(does this alot) it's not playing songs. I use Windows 7 & the desktop program. I signin using Facebook info. I have tried the cle...
  • GuardianAngel67
  • Regular
  • 195 Views
  • 1 replies
  • 0 likes
  • Windows
  • 195 Views
  • 1 replies
  • 0 likes

Spotify Connect (Sonos) while not on home Wifi still "steals" connection

I've recently noticed that my Spotify Connect devices (Sonos) are available within my Windows desktop Spotify app, even while not at home and connected to the wifi where those devices live. I can even choose to switch the output to my home Sonos inst...

  • Newbie
  • I've recently noticed that my Spotify Connect devices (Sonos) are available within my Windows desktop Spotify app, even while not at home and connected to the wifi where those devices live. I can eve...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Desktop problems after windows creators fall update

I have updated my windows 10 to the latest creators fall update. After that the desktop app stops at the end of a song claiming it cannot play. Somtimes it's at the beginning of a song. I have reinstalled spotifiy with the latest windows app version ...

  • Regular
  • I have updated my windows 10 to the latest creators fall update.  After that the desktop app stops at the end of a song claiming it cannot play.  Somtimes it's at the beginning of a song....
  • Chojin
  • Regular
  • 379 Views
  • 2 replies
  • 0 likes
  • Windows
  • 379 Views
  • 2 replies
  • 0 likes

Add to queue problem on Windows 7 desktop app

When I right click on a song to add to queue and then left click the song, nothing is happening. This is a fault that has only started today but is becoming frustrating. Does anyone know what the problem is and how I can resolve it?

  • Newbie
  • When I right click on a song to add to queue and then left click the song, nothing is happening. This is a fault that has only started today but is becoming frustrating. Does anyone know what the pro...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

High CPU usage during ads

The CPU usage spikes a lot during ads. Not only video ads, but regular ones two. I've seen the usage to go up to over 70% !!! That's not normal. I personally don't mind ads, but there's something wrong with them. Specs:Windows 10 Education with the l...

  • Newbie
  • The CPU usage spikes a lot during ads. Not only video ads, but regular ones two. I've seen the usage to go up to over 70% !!! That's not normal. I personally don't mind ads, but there's something wro...
  • 320 Views
  • 0 replies
  • 0 likes
  • Windows
  • 320 Views
  • 0 replies
  • 0 likes

This song is unavailable

For some time now I can't play any song by The xx or Lana Del Rey, previously on my phone it said that I discovered a premium option when I tried to shuffle play their songs, but on my PC it said that their songs are unavailable, now that I acquired ...

  • Newbie
  • For some time now I can't play any song by The xx or Lana Del Rey, previously on my phone it said that I discovered a premium option when I tried to shuffle play their songs, but on my PC it said tha...
  • 198 Views
  • 0 replies
  • 0 likes
  • Windows
  • 198 Views
  • 0 replies
  • 0 likes

Strange behavior when turning on screen

I have a strange problem with SpotifyMy setup, PC (with a screen directly connected with dvi) ->hdmi -> hdmi splitter (to stereo and projector). Now, the sound should always go out through the hdmi to the stereo no matter if the screen or the project...

  • Newbie
  • I have a strange problem with Spotify My setup, PC (with a screen directly connected with dvi) ->hdmi -> hdmi splitter (to stereo and projector).   Now, the sound should always go out t...
  • 126 Views
  • 0 replies
  • 0 likes
  • Windows
  • 126 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium on iPhone wants me sign in every time!

Hi <br>Getting really frustrated and bored at having to log in every single time I open the iphone app.<br>It always used to keep me logged in, but every time I re-open app it wants me to log in?<br>Any help much appreciated<br>

  • Casual Listener
  • Hi &lt;br&gt;Getting really frustrated and bored at having to log in every single time I open the iphone app.&lt;br&gt;It always used to keep me logged in, but every time I re-open ap...
  • renehendler
  • Newbie
  • 855 Views
  • 6 replies
  • 0 likes
  • Windows
  • 855 Views
  • 6 replies
  • 0 likes

Spotify Desktop ui glitching out

On the spotify desktop app, the ui is all messed up. Various text seems to be "boxed in" and there are squares of black

  • Newbie
  • On the spotify desktop app, the ui is all messed up. Various text seems to be "boxed in" and there are squares of black
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

A lot of songs in a playlist are gone

I have a playlist "Starred" that I had saved 3000+ songs to, everything from bands with names that start with numbers through ZZTop. I just found today that everything prior to Randy Newman (alphabetically) was missing. I have started transferring so...

  • Casual Listener
  • I have a playlist "Starred" that I had saved 3000+ songs to, everything from bands with names that start with numbers through ZZTop.  I just found today that everything prior to Randy Newman (al...
  • 130 Views
  • 0 replies
  • 0 likes
  • Windows
  • 130 Views
  • 0 replies
  • 0 likes

Static In Background of Songs

Hello, I have been using spotify for years now (since 2012 I believe) and am a bit of a music junkie so I love it for being able to listen to endless new music without paying much for it. Unfortunately, lately I have been hearing static in the backgr...

  • Newbie
  • Hello,    I have been using spotify for years now (since 2012 I believe) and am a bit of a music junkie so I love it for being able to listen to endless new music without paying much fo...
  • WalkingStoopid
  • Newbie
  • 10183 Views
  • 8 replies
  • 9 likes
  • 10183 Views
  • 8 replies
  • 9 likes

Auto Overlay?

Is there a way to have the overlay automatically pop up when the song changes? I notice it does this when I change songs myself, but it'd be great to have an option to have it show up everytime the song changes. Thanks.

  • Newbie
  • Is there a way to have the overlay automatically pop up when the song changes? I notice it does this when I change songs myself, but it'd be great to have an option to have it show up everytime the s...
  • 133 Views
  • 0 replies
  • 2 likes
  • 133 Views
  • 0 replies
  • 2 likes

Installing or Starting Spotify (error 17 - group policy)

Hello, I just wanted to add a tip, I think no one has mentioned yet about this problem installing Spotify (error 17, blocked by group policy etc.) I had this problem and found out that it was CryptoPrevent policies blocking the installation, and it w...

  • Newbie
  • Hello, I just wanted to add a tip, I think no one has mentioned yet about this problem installing Spotify (error 17, blocked by group policy etc.)   I had this problem and found out that it wa...
  • 399 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 399 Views
  • 0 replies
  • 0 likes

Trying to Play Music getting message saying "The Song is not available"

When I try to play any song on my Windows Desktop a message comes up saying "This song is not available. If you have the file on your computer you can import it." WHAT is this? & what should I do?

  • Newbie
  • When I try to play any song on my Windows Desktop a message comes up saying "This song is not available. If you have the file on your computer you can import it."   WHAT is this? & what sh...
  • Catlover0304
  • Casual Listener
  • 752 Views
  • 22 replies
  • 3 likes
  • 752 Views
  • 22 replies
  • 3 likes

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