Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • James335
  • Casual Listener
  • 59931 Views
  • 78 replies
  • 27 likes
  • 59931 Views
  • 78 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 83213 Views
  • 278 replies
  • 22 likes
  • 83213 Views
  • 278 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5960 Views
  • 1 replies
  • 6 likes
  • 5960 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146203 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146203 Views
  • 0 replies
  • 26 likes

Last.FM keeps scrobbling while private and when logged out in Spotify

Hi there! Since I have Spotify premium, all my songs played in a private session are scrobbled to last.fm and that didn't happened before! Besides, even when I disconnect last.fm from my spotify, it keeps scrobbling. It's very annoying.Do you have so...

  • Newbie
  • Hi there!   Since I have Spotify premium, all my songs played in a private session are scrobbled to last.fm and that didn't happened before! Besides, even when I disconnect last.fm from my spo...
  • hypes86
  • Casual Listener
  • 5180 Views
  • 3 replies
  • 4 likes
  • 5180 Views
  • 3 replies
  • 4 likes

Spotify is not responding even though it is working just fine

So just recently, whenever I shut my computer down and boot it back up and all the apps that are set to start during os startup like chrome and spotify, I get this message from spotify, which is actually a windows error window with no error code, tha...

  • Casual Listener
  • So just recently, whenever I shut my computer down and boot it back up and all the apps that are set to start during os startup like chrome and spotify, I get this message from spotify, which is actu...
  • alexcouch
  • Casual Listener
  • 888 Views
  • 3 replies
  • 1 likes
  • 888 Views
  • 3 replies
  • 1 likes

Followed Artists show only few songs

Hey PeopleI've noticed a small but annoying change for me.some of my Followed Artist show the usual artist page with the popular songs and related artist and on (which i like).. and some followed artists show only a list of sings, a playlist. here ar...

  • Newbie
  • Hey People I've noticed a small but annoying change for me. some of my Followed Artist show the usual artist page with the popular songs and related artist and on (which i like).. and some followed...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Ability to View All Playlist Followers

How can I select more than one song and then move them to playlist?

  • Casual Listener
  • How can I select more than one song and then move them to playlist?              
  • phan_times
  • Community Legend
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Ads dont play

so i just got spotify so am pretty new to iti uninstalled and reinstalled, logged out and in, and rebooted my system still the ads still dont play is getting annoying i dont want to having to keep logging in and out all time am not expect any spotify...

  • Newbie
  • so i just got spotify so am pretty new to it i uninstalled and reinstalled, logged out and in, and rebooted my system  still the ads still dont play    is getting annoying i dont w...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can no longer see friends under Monthly Listeners

For some reason, today the friends that appeared under the "Monthly Listeners" statistic on every artists' page have suddenly disappeared and I can't see them for any artist whatsoever. Has this feature been taken off? Zach

  • Newbie
  • For some reason, today the friends that appeared under the "Monthly Listeners" statistic on every artists' page have suddenly disappeared and I can't see them for any artist whatsoever. Has this...
  • dnb37
  • Casual Listener
  • 2123 Views
  • 6 replies
  • 11 likes
  • 2123 Views
  • 6 replies
  • 11 likes

Repeat one song

Since I have multiroom speakers, I cant repeat a song anymore. To activate the button "repeat one" doesnt work anymore. To me its an essential feature, so whats going wrong here?

  • Newbie
  • Since I have multiroom speakers, I cant repeat a song anymore. To activate the button "repeat one" doesnt work anymore. To me its an essential feature, so whats going wrong here?
  • 522 Views
  • 0 replies
  • 3 likes
  • 522 Views
  • 0 replies
  • 3 likes

Certain songs in playlist not available (not local files)

I recently got a new computer and I have two playlists. One with ~300 songs and another with ~650. I noticed that it was skipping a lot of songs saying that they weren't available. I turned on shows unplayable songs and it shows about 90 songs as unp...

  • Newbie
  • I recently got a new computer and I have two playlists. One with ~300 songs and another with ~650. I noticed that it was skipping a lot of songs saying that they weren't available. I turned on shows ...
  • 387 Views
  • 0 replies
  • 1 likes
  • Desktop
    Song Unavailable
  • 387 Views
  • 0 replies
  • 1 likes

Spotify desktop client just stopped working on corporate network company wide

When I investigated the firewall, I saw port 4070 being dropped outbound. To test I opened up that port and Spotify began working again. We've never had 4070 allowed outbound and I was under the impression that the desktop client is designed to attem...

  • Newbie
  • When I investigated the firewall, I saw port 4070 being dropped outbound.  To test I opened up that port and Spotify began working again.  We've never had 4070 allowed outbound and I was un...
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

Gapless Playback still not 100%

Gapless playback is essential for many Live albums and Classical concerts, as well as lots of other "concept" albums. Looking back over various forum posts and Help pages, it seems Gaplesss Playback was implemented a few years ago, and originally it ...

  • Music Fan
  • Gapless playback is essential for many Live albums and Classical concerts, as well as lots of other "concept" albums.   Looking back over various forum posts and Help pages, it seems Gaplesss ...
  • Sebasty
  • Community Legend
  • 15567 Views
  • 4 replies
  • 26 likes
  • 15567 Views
  • 4 replies
  • 26 likes

The volume is 50% lower in the desktop spotify Windows player, webplayer volume 100%

The volume is 50% lower in the desktop spotify Windows player, and on the web spotify player i have 100% volume, everything in the volumemixer is on 100% That why i use still the web spotify player and not the desktop spotify Windows player sound is ...

  • Newbie
  • The volume is 50% lower in the desktop spotify Windows player, and on the web spotify player i have 100% volume, everything in the volumemixer is on 100%   That why i use still the&n...
  • mdonnenyr
  • Newbie
  • 2399 Views
  • 5 replies
  • 3 likes
  • 2399 Views
  • 5 replies
  • 3 likes

Solved!! Trying to get the Win32 Client

Refreshed my computer and looking to reinstall Spotify. It appears that the legacy Windows client is gone and only the Store version is available. Is that true? Or is there somewhere I can install the non-Store version?

  • Casual Listener
  • Refreshed my computer and looking to reinstall Spotify.  It appears that the legacy Windows client is gone and only the Store version is available.    Is that true?  Or is there...
  • Sebasty
  • Community Legend
  • 4352 Views
  • 6 replies
  • 0 likes
  • 4352 Views
  • 6 replies
  • 0 likes

Playlists losing songs

I am a premium member on the family plan. Just noticed today that Spotify on my desktop has lost songs on some of my playlists. One of my playlists that had 39 songs now has zero. Others have gone from over 30 songs to only 2. The Spotify on my phone...

  • Regular
  • I am a premium member on the family plan.  Just noticed today that Spotify on my desktop has lost songs on some of my playlists.  One of my playlists that had 39 songs now has zero.  O...
  • 522 Views
  • 0 replies
  • 0 likes
  • 522 Views
  • 0 replies
  • 0 likes

Solved!! Where is musics downloaded by Spotify Windows 10 App?

It's not in AppData folder anymore, I checked both Roaming and Local folder.

  • Newbie
  • It's not in AppData folder anymore, I checked both Roaming and Local folder.
  • IguanaSetup
  • Community Legend
  • 76386 Views
  • 1 replies
  • 2 likes
  • 76386 Views
  • 1 replies
  • 2 likes

Disturbing commercial clash

Hey Spotify,I would just like to semi complain about the commercial(s). I have no problem hearing most of them but when I am in the middle of an very nice upbeat, Big Band jazz/swing playlist I follow and then suddenly hear a talentless, so called hi...

  • Casual Listener
  • Hey Spotify, I would just like to semi complain about the commercial(s). I have no problem hearing most of them but when I am in the middle of an very nice upbeat, Big Band jazz/swing playlist I fol...
  • amirand926
  • Casual Listener
  • 671 Views
  • 2 replies
  • 0 likes
  • Commercial
    genre
    mismatch
  • 671 Views
  • 2 replies
  • 0 likes

[Desktop] Spotify freezes/irresponsive when local files locations are updated

Hi there I wanted to report problems with local files in Spotify. I've seen similar reports about issues, but I thought I'd add info about my situation. Spotify becomes unresponsive and/or freezes when folders are added/changed in "local files" via P...

  • Casual Listener
  •   Hi there   I wanted to report problems with local files in Spotify. I've seen similar reports about issues, but I thought I'd add info about my situation.   Spotify becomes unre...
  • wlodi
  • Casual Listener
  • 1177 Views
  • 1 replies
  • 1 likes
  • Freezing
    irresponsive
    local files
  • 1177 Views
  • 1 replies
  • 1 likes

playlist image blank

I have a playlist on spotify but the cover image won't show up on my desktop or mobile version. i have multiple other playlists, some with my own imported images as a cover, and some tiled with the four first album images. i want the tiled album cove...

Capture.PNG
  • Newbie
  • I have a playlist on spotify but the cover image won't show up on my desktop or mobile version. i have multiple other playlists, some with my own imported images as a cover, and some tiled with the f...
  • Member272
  • Casual Listener
  • 3120 Views
  • 1 replies
  • 2 likes
  • 3120 Views
  • 1 replies
  • 2 likes

Imported Apple Music Playlists are Empty...

I just switched from Apple Music and I thought it succeeded in transferring all my playlists since there's a heading with "iTunes" and all my playlist titles imported to Spotify...but when I click on the playlists they all say "This playlist is curre...

  • Newbie
  • I just switched from Apple Music and I thought it succeeded in transferring all my playlists since there's a heading with "iTunes" and all my playlist titles imported to Spotify...but when I click on...
  • 725 Views
  • 0 replies
  • 3 likes
  • 725 Views
  • 0 replies
  • 3 likes

Solved!! Dislike button has no effect on radio playlist

I'm noticing that songs that I've marked as disliked, keeps popping up again after a while. Shouldn't those songs that are marked as disliked, be avoided for all future in any or all radio playlists?

  • Music Fan
  • I'm noticing that songs that I've marked as disliked, keeps popping up again after a while. Shouldn't those songs that are marked as disliked, be avoided for all future in any or all radio playlists?
  • KarlAkin
  • Newbie
  • 11609 Views
  • 43 replies
  • 12 likes
  • Windows
  • 11609 Views
  • 43 replies
  • 12 likes

Spotify not saving the queue after restarting the PC

After restaring the PC and lauching Spotify it is playing a song that I listened to a long time ago and even has the entire album containing that song in the queue.

  • Visitor
  • After restaring the PC and lauching Spotify it is playing a song that I listened to a long time ago and even has the entire album containing that song in the queue.
  • 351 Views
  • 0 replies
  • 5 likes
  • 351 Views
  • 0 replies
  • 5 likes