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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135117 Views
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  • 24 likes
  • Mac
    Windows
  • 135117 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51688 Views
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  • 32 likes
  • Windows
  • 51688 Views
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  • 32 likes

Playlist descriptions keeps changing..

I recently add descriptions to the few playlists I have, I edited two of them later, but in a several hours, top a day, those desriptions are changing to the previous versions. Thats happened like 6-7 times. I dont have a internet connection error, I...

  • Visitor
  • I recently add descriptions to the few playlists I have, I edited two of them later, but in a several hours, top a day, those desriptions are changing to the previous versions. Thats happened like 6-...
  • 204 Views
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  • 0 likes
  • 204 Views
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This song is not available (Fox Stevenson - The Heat)

So earlier today i listened to Fox Stevenson - The Heat (Release Radar spotify playlist), and when i went to save it, as i really liked it, it suddenly became unavailable. The blue bar on top is comming up saying "this song is not available, if you h...

  • Casual Listener
  • So earlier today i listened to Fox Stevenson - The Heat (Release Radar spotify playlist), and when i went to save it, as i really liked it, it suddenly became unavailable. The blue bar on top is comm...
  • 135 Views
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  • Windows
  • 135 Views
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The 'Songs' folder does not include the songs from my playlists

Even if my playlist is completely downloaded, the songs that are available there are not available in the 'Songs' folder. What is the logic to select the songs for the folder?Thanks!

  • Newbie
  • Even if my playlist is completely downloaded, the songs that are available there are not available in the 'Songs' folder. What is the logic to select the songs for the folder? Thanks! 
  • 169 Views
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  • Windows
  • 169 Views
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"Find Friends" section has a typo.

Just posting to let you know that there is a typo in your "Find Friends" section. "Thief" has been spelled incorrectly, hope you guys fix it soon.

  • Newbie
  • Just posting to let you know that there is a typo in your "Find Friends" section. "Thief" has been spelled incorrectly, hope you guys fix it soon. 🙂
  • Maxim
  • Spotify Star
  • 261 Views
  • 2 replies
  • 1 likes
  • 261 Views
  • 2 replies
  • 1 likes

Spotify crashes when playing a folder of playlists

When I try to play a folder containing both playlists and other folders (approx 130 playlists in total in the folder) spotify crashes. It manages to play other folders with less playlists, up to 60 seems ok, but does not seem to be able to manage the...

  • Newbie
  • When I try to play a folder containing both playlists and other folders (approx 130 playlists in total in the folder) spotify crashes. It manages to play other folders with less playlists, up to 60 s...
  • geiras
  • Regular
  • 518 Views
  • 3 replies
  • 5 likes
  • Windows
  • 518 Views
  • 3 replies
  • 5 likes

Windows Desktop mouse scroll speed too fast ELAN trackpad

I have been a premium member for about a year. I use the Windows desktop on both Windows 8.1 and now Windows 10. The scroll speed has always been too fast on every Spotify Desktop application I have ever used. Today I am on the latest 1.014.124 g4dfa...

  • Music Fan
  • I have been a premium member for about a year.  I use the Windows desktop on both Windows 8.1 and now Windows 10.   The scroll speed has always been too fast on every Spotify Desktop appl...
  • rouvi24
  • Regular
  • 1352 Views
  • 4 replies
  • 3 likes
  • Windows
  • 1352 Views
  • 4 replies
  • 3 likes

Can't listen/play certain songs

For some reason, I am unable to listen to or even play a few songs that I'd recently downloaded. I'm not sure why, but when I look at my list of songs (whether online or on my desktop app) certain songs appear grey(?).,for lack of a better word, and ...

  • Newbie
  •     For some reason, I am unable to listen to or even play a few songs that I'd recently downloaded. I'm not sure why, but when I look at my list of songs (whether online or on my desktop...
  • 236 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 236 Views
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Solved!! Spotify won't open - 'application not responding'

About a couple days ago my spotify decided it wasn't going to open. I click on the application, it bounces up and down but doesn't open. when I right click it, it comes up with 'application not responding'. I've just tried removing it and reinstallin...

  • Newbie
  • About a couple days ago my spotify decided it wasn't going to open. I click on the application, it bounces up and down but doesn't open. when I right click it, it comes up with 'application not respo...
  • alexandrew749jj
  • Newbie
  • 142855 Views
  • 217 replies
  • 11 likes
  • 142855 Views
  • 217 replies
  • 11 likes

Solved!! i cannot play any nirvana song on spotify and songs are not grayed out.

when i try to play a nirvana song by pressing play button on the left side the play button turns itself to pause button again and app says "this song is not available". the media bar just looks like in the attachment. as i said in the title songs are...

nervana.JPG
  • Casual Listener
  • when i try to play a nirvana song by pressing play button on the left side the play button turns itself to pause button again and app says "this song is not available". the media bar just looks like ...
  • bougy
  • Casual Listener
  • 2124 Views
  • 4 replies
  • 1 likes
  • Windows
  • 2124 Views
  • 4 replies
  • 1 likes

Solved!! Can I play my riped CD's?

I am changing over from Groove Tunes, Windows 10. My ripped CD's do not show on my locals on Spotify. Also, the local songs are listed in song order. Can I get them back to album order?

  • Casual Listener
  • I am changing over from Groove Tunes, Windows 10. My ripped CD's do not show on my locals on Spotify. Also, the local songs are listed in song order. Can I get them back to album order?
  • Eirik3
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

DRM Enabling

Trying to use Spotify. Following the instructions: If you do not see the yellow bar, you may enable the DRM with these steps:Enter the following into your browser address bar: about:preferences#content.Under DRM content, make sure Play DRM content is...

  • Newbie
  • Trying to use Spotify. Following the instructions:   If you do not see the yellow bar, you may enable the DRM with these steps: Enter the following into your browser address bar: about:prefe...
  • Sebasty
  • Spotify Star
  • 900 Views
  • 1 replies
  • 0 likes
  • 900 Views
  • 1 replies
  • 0 likes

Bottom of Daily Mix hidden by gradient, play issues

I'm having 3 issues with the Daily Mix lists on my desktop:1. The gradient background from color to black scrolls with the list...which means I can't even read the songs at the bottom because they're on a black background.2. 70% of the songs on the l...

  • Casual Listener
  • I'm having 3 issues with the Daily Mix lists on my desktop: 1. The gradient background from color to black scrolls with the list...which means I can't even read the songs at the bottom because they'...
  • Sebasty
  • Spotify Star
  • 639 Views
  • 3 replies
  • 1 likes
  • Web Player
    Windows
  • 639 Views
  • 3 replies
  • 1 likes

Keyboard media keys do not work

I have Windows 10 (15063) on HP Spectre X360 and Spotify 1.0.65. Spotify does not respond to any of the media keys on the laptop keyboard. It used to work before but it stopped (I do not remember when exactly). Any idea what it could be?

  • Newbie
  • I have Windows 10 (15063) on HP Spectre X360 and Spotify 1.0.65. Spotify does not respond to any of the media keys on the laptop keyboard. It used to work before but it stopped (I do not remember whe...
  • julianowick
  • Newbie
  • 11599 Views
  • 1 replies
  • 2 likes
  • 11599 Views
  • 1 replies
  • 2 likes

Polish playlists?

Hi,there was a news telling us (in PL), thare are couple of new polish content playlists made by Spotify. How to browse them all, see in one place? For now I see just 2-3 of them showing in the main Spotify window (both windows and android).br/Domini...

  • Newbie
  • Hi, there was a news telling us (in PL), thare are couple of new polish content playlists made by Spotify. How to browse them all, see in one place? For now I see just 2-3 of them showing in the mai...
  • 115 Views
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  • 115 Views
  • 0 replies
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Cant see the activity of people I am following

I can't the activity of people I am following on my Spotify Premium account. It used to work perfectly well, but about few months ago, probably due to a new upgrade, all that I can see at the friend's activity window is the option to 'find friends' w...

  • Newbie
  • I can't the activity of people I am following on my Spotify Premium account. It used to work perfectly well, but about few months ago, probably due to a new upgrade, all that I can see at the friend'...
  • 156 Views
  • 0 replies
  • 2 likes
  • Windows
  • 156 Views
  • 0 replies
  • 2 likes

Off line downloaded playlists, sync between devices.

Hello, despite searches I can't find an answer to this, going either way.Playlist syncing works Fine, as long as we're talking about the playlists themselves, the metadata.Local files work, between and android device and my desktop, putting songs in ...

  • Regular
  • Hello, despite searches I can't find an answer to this, going either way. Playlist syncing works Fine, as long as we're talking about the playlists themselves, the metadata. Local files work, betwe...
  • 174 Views
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  • Windows
  • 174 Views
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passaggio a Premium non funziona più riproduzione

dopo essere passato alla versione premium non funziona più in nessun modo la riproduzione da PC con windowsrilascia sempre la dicitura: questo brano non è disponibile.Se il file si trova sul computer puoi importarlo. come si fa?

  • Casual Listener
  • dopo essere passato alla versione premium non funziona più in nessun modo la riproduzione da PC con windows rilascia sempre la dicitura: questo brano non è disponibile.Se il file si trova sul comput...
  • alessandralai
  • Casual Listener
  • 1771 Views
  • 6 replies
  • 3 likes
  • 1771 Views
  • 6 replies
  • 3 likes

Searching only in followed music

Hi, is there any way, to search by using "tag:new" but only in Artists that i am following? Thanks in advence.

  • Newbie
  • Hi,   is there any way, to search by using "tag:new" but only in Artists that i am following?   Thanks in advence. 
  • 101 Views
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  • Windows
  • 101 Views
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Spotify starts playing after boot from sleepmode (client/Windows 10)

Whenever I need to close my laptop, I pause my music and close the lid. Whenever I open the lid (reboot from sleepmode) Spotify automatically starts playing the song again. Is there an option to disable this? Thanks in advance!

  • Casual Listener
  • Whenever I need to close my laptop, I pause my music and close the lid. Whenever I open the lid (reboot from sleepmode) Spotify automatically starts playing the song again.   Is there an optio...
  • JeroenBourne
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • Windows
  • 152 Views
  • 1 replies
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Spotify flashes dialog box then crashes following update

Hi. The following is occuring for me: Spotify tells me if I restart, it will update.I choose to restart and updateThe next time I try to open Spotify, a dialog box (looks to be a command prompt) flashes up, and immediately closes (before I get a chan...

  • Newbie
  • Hi.   The following is occuring for me:   Spotify tells me if I restart, it will update. I choose to restart and update The next time I try to open Spotify, a dialog box (looks to be...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes