Help Wizard

Step 1


Unable to play music from desktop app

Unable to play music from desktop app

I have been enjoying my playing from my desktop app for sometime, but now all of a sudden it has stopped working. Every time I try playing a song it gives me a blue error that says "The song is not available. If you have the file on your computer you can import it."




Everything still works fine from my phone. 


The desktop app also does not show my phone in Connected Devices.


Looking for help!

1 Reply

Hey @anthonyvalela


I recommend checking out this thread for solutions:


People have said things like a reinstall of the Spotify app or enabling/disabling hardware acceleration is the Spotify settings helped.


Let me know how it goes.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts