Unable to play playlist folder

Unable to play playlist folder


I am no longer able to use the play button on my playlist folders. The button is present but pressing it does nothing. Playing from an individual playlist within the folder works fine though. Is this normal? I recall being able to play the folder itself before.








Operating System

Windows 10


My Question or Issue


1 Reply


Hey there @jnowlan


Thanks for reaching out about this in the Community.


Would you mind letting us know if you've already tried performing a clean reinstall of the app? This is often an overlooked step, but it can be helpful for clearing any cache that might be causing issues. 


If this doesn't do the trick, you can also ask a friend or a family member to log into their personal account using your device to see if they can replicate this. 


Let us know how it goes. We'll keep an eye out for your reply.

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