Video not working on Windows app or in browser (works fine on Android)

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Video not working on Windows app or in browser (works fine on Android)

Casual Listener

Plan

Premium

Country

Slovenia

 

Device

PC

Operating System

Windows 10

 

My Question or Issue

Videos won't load in Windows app or in any browser, it starts loading but never loads and after a second or two it just stops. Music works fine. I've tried different browser, no difference. Interestingly enough everything works fine in Android app.

8 Replies
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Re: Video not working on Windows app or in browser (works fine on Android)

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I actually just noticed another thing - when I press play on the podcast (Joe Rogan Experience), it skips to the next episode and does that 3 or 4 times and then it just stops and if I press play again, the circle around the play button animates but nothing happens. And again, only on my Windows 10 PC and only for video, music works fine, both app or browser, the video in the Android app works fine.

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Re: Video not working on Windows app or in browser (works fine on Android)

Moderator
Moderator

Hey there @AuroraPolaris,

 

Thanks for reaching out about this here in the Community!

 

Apologies for the delayed response, we just came across this thread.

 

As we haven’t seen any similar posts about this recently, could you let us know if you’re still having troubles with this?

 

If you are, can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues and make sure you've installed the app form the Microsoft store.

 

If that doesn't do it for you, we'll need to know your Spotify version and if this happens when you use a different internet connection.

  

Keep us in the loop here.

ElenaModerator
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Re: Video not working on Windows app or in browser (works fine on Android)

Visitor

This didn't fix my issue I only have it on my win 10 system trying to play joe rogan podcast only. All other podcasts and music play just fine. I've upgraded app, I've tried to do clean install, I've rebooted my device, I have tried it on 3 laptops and 2 desktops. Seems to be pretty wide spread issue. 

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Re: Video not working on Windows app or in browser (works fine on Android)

Regular
Same problem here... Maybe I'll try the non-Microsoft Store version instead?
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Re: Video not working on Windows app or in browser (works fine on Android)

Moderator
Moderator

Hey there @RuffMark and @morganhelmen,

 

Thanks for reaching out to us 🙂

 

You can try installing the app from here. Does the issue persist when you try with another account on the same device. That way we can see if it's an account-related issue. 

 

If you still experience this issue, you can send us a screenshot of what you're seeing. We'll investigate this further.

 

Keep us posted! If you have questions, you know where to find us.

VerModerator
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Re: Video not working on Windows app or in browser (works fine on Android)

Casual Listener

Hi @ver,

 

I am also having the problem with video podcasts (such as the H3 podcast and Joe Rogan Experience) not playing on the windows 10 app. No audio or video plays from these podcasts....they just "freeze" and don't play at all until you pick an audio-only podcast or music, which stream normally. No problem with the video podcasts on my Android phone either.  

Your help with this is greatly appreciated.

 

Edit: I am also in touch with the Spotify Cares team and will report back with progress. I sent them a short video with a demo/description of the issue.

 

-TK

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Re: Video not working on Windows app or in browser (works fine on Android)

Moderator
Moderator

Hi folks,

 

Thanks for keeping us up to date with your current situation.

 

For anybody who is still having this issue - could you try to remove the local files cache from your windows device. This causes issues with playback sometimes. Check out the Solutions in this thread for the relevant steps on how to do this.

 

@RuffMark, have you tried asking a friend to log in with their account on one of your PCs or to create a new test account and try playing the podcast through that account? This will help us determine if the issue is account related or device related, like @Ver suggested.

 

We'll be on the lookout for your replies.

AlexModerator
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Re: Video not working on Windows app or in browser (works fine on Android)

Casual Listener

Hi All,

 

I think I found the solution to this problem:

 

VPN was the problem all along. I was having this problem and have been working with the Spotify Cares team to figure out the problem. They were having me try all sorts of different things (different Wifi connections, different accounts, etc) and nothing was working. Then it dawned on me...my VPN has been on this whole time, and I know that other apps, such as Hulu, don't work when my VPN is on. So, I turned off the VPN, restarted Spotify, and my video podcasts started playing right away.

 

-TK

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